ATO 360i user manual Appendix B Technical Support, Returning Your iSee, Packing Your iSee

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Appendix B: Technical Support

To contact ATO’s Technical Support Department:

•Visit our web site (www.isee-ato.com) and choose the technical support tab.

•Call our toll-free tech support line: 1-866-442-0019. Call during the following hours:

Monday - Friday: 10:00 AM - 7:00 PM EST

Saturday: 10:00 AM - 4:00 PM EST

•Send us e-mail at techsupport@isee-ato.com. Include your telephone number and the hours during which you can be reached. Be as detailed as possible in describing your problem. Please include system configuration, hardware and software, as well as versions of iSee 360i used.

Returning Your iSee

To return your iSee to ATO, you need an RMA (Returned Materials Authorization) number. You will need this number before any ATO iSee can be returned for replacement. When you have received the number from ATO, write the RMA number in large bold numbers on the outside of the box, and ship it to ATO.

Packing Your iSee

Check the iSee to make sure there is no iPod installed. If possible, pack your iSee in the original box.

If you no longer have the box, we recommend you pay a packaging store (such as The UPS Store) to ship your iSee. If you don’t have a packaging store in your area, ask for packaging pointers when you contact us to get an RMA number before returning any iSee.

iSee 360i User’s Manual

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Contents Edition May 4 ISee User’s ManualLicenses and Trademarks CopyrightContents Table of Contents Returning Your iSee Page Getting iSee Information Getting StartedMeet the iSee What You Can Do With the ISeeWhat You Need to Use the iSee PC Requirements Supported iPodsISee 360i Controls Control How to Use ItFront View Standard iSee 360i Accessories AccessoriesTop View ISee Standard Dock Optional AccessoriesIPod mini IPod nano IPod video Adapter Precautions Page Setting Up Your iSee Open the Battery Compartment Load the Battery in the iSeeLoad the iSee Battery Install iSee files on your iPod Charge the iSee BatteryCharge the iSee Battery for 2 Hours First Enabling iPod Disk UseDisabling iTunes Auto-Launch Installation OptionsIf Asked to Restart Your Computer Insert the iSee Software Disc ISee Installer WindowConnect Your iPod to the Computer ITunes, Disable Auto-Launch and Enable iPod Disk Use Setting Up Your iSee Inserting a Standard iPod Into the iSee Insert Your iPod in the iSeeUsing an Adapter with the iPod mini, nano, or video Plug In Headphones Turn On the iSee PowerPlug the iPod Headphones Into the iSee Turn On the iSeeView the Main Menu Final StepDon’t disconnect the iPod while it displays this Using the Battery Level Indicator Battery Life and Battery ChargingBattery Charging and the On/Off LED Shutting Down the iSeeRemoving the iPod Emergency Shutdown and ResetRemoving an iPod or an adapter Using the iSee Control Panel Using the iSeeControl Panel How to Use It Button Using the iSee Navigating the iSee Menus Viewing the Main ScreenMain Menu, Scroll Left and Right Or Browse Up or Down System Setting How to Use It Control Navigating a Settings MenuPlaying Videos System Setting How to Use It ControlChanging Audio Volume Onscreen Indicators Changing Video SettingsVideo Settings With channel surf on Press Right Video Setting How to Use ItVideo Browse Settings Listening to Music Video Browse How to Use It SettingChanging Music Settings Music Setting How to Use It Music SettingsSong List How to Use It Setting Song List SettingsViewing Photos and Slide Shows Adding Background Music to a Slide Show Photo Settings Changing Photo SettingsPhoto Setting How to Use It System Setting How to Use It Changing System SettingsSystem Setting How to Use It Changing Mosaic SettingsMosaic Mode How to Use It Setting Recording Video Video Recording SetupRecording Video Video Recording to the iPodRecording from Battery Power If You’re Using a CamcorderRecorded Video File Size Record Setting How to Use It Changing the Record SettingsViewing with the Standard Dock Page How iTunes and iSee Share Your iPod Using iPod Play-Through ModeThree Ways to Use iPod Using iPod Play-Through Mode Using iPod Play-throughUsing iPod Play-Through Mode Page About VidiScape Software Page Frequently Asked Questions Maintenance and TroubleshootingISee Firmware Maintenance and TroubleshootingUpdating iSee Firmware Finding the Firmware VersionProblem Solution Troubleshooting TipsViewing Release Notes Problem Solution Page Mechanical Specifications Appendix a SpecificationsCommunication and Interface WAV Encoding and DecodingVideo and Audio Page Returning Your iSee Appendix B Technical SupportPacking Your iSee Shipping Your iSee to ATO Appendix C Warranty Appendix C Warranty Index Index Record setting tv-out, 48 volume, 48 registration Index VidiScape, 13, 55 ISee 360i User’s Manual ISee 360i User’s Manual Advanced Technology Office, LLC