VoIP Troubleshooting

P2000W V2 Troubleshooting Guide

19. Can P2000W V2 support STUN?

Yes, P2000W V2 can support STUN.

Is it a hardware problem?

How can I check if problem is cause by NAT or not? If I've confirmed it is not an NAT. What should I do? Unable to register with the SIP server?

I can register but can not establish a call?

I can make a call but the voice only goes one way not bothway? I can receive a call but the voice only goes one way not bothway? If all the about have been tried, but register still fail or call still have problem to be made behind the NAT what should I do?

The support tells me, I may have an interoperabiltiy issue with my ITSP call server. Packet trace is requested by support to analyze the problem. Should I setup the environment and how do I trace the packet?

1. Is it a hardware problem?

If following symptoms happen on the P2000W V2

•LCD display does not show “Initializing please wait message” when turn on

1.Make sure the battery of the phone is fully charged.

2.You are using the charger base and power adapter to charge and the power adapter are plugged in to an appropriate power source.

3.Check that the power source is turned on. If the problem persists, you may have a hardware problem. In this case, you should contact your local vendor.

•The P2000W V2 sometimes shut down automatically

Check if the battery on P2000W V2 is too low. Check that the P2000W V2 is fully charged, if it is fully charge but standby time relatively low the battery may need to be replaced.

P-2000W V2 specifications

ZyXEL Communications P-2000W V2 is a versatile and robust VoIP (Voice over Internet Protocol) device designed for residential and small office environments. This compact and user-friendly product provides a multitude of features, enabling seamless communication and connectivity solutions.

One of the main features of the P-2000W V2 is its support for both wired and wireless connections. The device integrates IEEE 802.11b/g wireless technology, allowing users to connect their devices to the network without the hassle of cables. This makes it especially beneficial in environments where cable management is challenging. Additionally, it includes multiple Ethernet ports for wired connections, catering to various networking devices such as computers and printers.

The P-2000W V2 is equipped with a highly efficient VoIP engine, supporting both SIP (Session Initiation Protocol) and H.323 protocols, which enables users to make high-quality voice calls over the internet. It supports up to two VoIP lines, making it ideal for small offices that require two separate lines for enhanced communication capabilities. Additionally, the device features advanced Quality of Service (QoS) technology to ensure that voice traffic is prioritized over other types of data, resulting in clearer calls and a better user experience.

Another notable aspect of the P-2000W V2 is its security features. The device comes with robust security protocols such as WPA/WPA2 for wireless connections and advanced firewall capabilities to protect against unauthorized access. This ensures that users can communicate and share data securely.

The interface of the P-2000W V2 is designed for ease of use. It features a simple web management portal that allows users to configure network settings, manage VoIP accounts, and monitor call quality with minimal technical knowledge. This user-friendly approach makes it accessible for both tech-savvy individuals and those who may not be as familiar with networking equipment.

In conclusion, the ZyXEL Communications P-2000W V2 stands out as a powerful VoIP solution that combines wireless and wired connectivity, advanced voice technologies, and strong security features in a compact design. Whether for home or small office use, its versatility and ease of use make it a preferred choice for efficient communication and reliable internet connectivity. With its impressive specifications, it continues to be a reliable option for users looking to enhance their telecommunication capabilities.