Warranty and Return Information

WARRANTY

Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment. Exceptions to this warranty are as noted below:

•Five years on Pelco manufactured cameras (CC3500/CC3600/CC3700 and MC3500/MC3600 Series); two years on all other cameras.

•Three years on Genex® Series (multiplexers, server, and keyboard) and 090 Series Camclosure® Camera System.

•Two years on 100/150, 200 and 300 Series Camclosure® Camera Systems.

•Two years on all standard motorized or fixed focal length lenses.

•Two years on Legacy®, CM6700/CM6800/CM8500/CM9500/CM9740/CM9760 Matrix, DF5 and DF8 Series Fixed Dome products.

•Two years on Spectra®, Esprit®, and PS20 Scanners, including when used in continuous motion applications.

•Two years on Esprit and WW5700 series window wiper (excluding wiper blades).

•Eighteen months on DX Series digital video recorders.

•One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered for a period of six months.

•Six months on all pan and tilts, scanners or preset lenses used in continuous motion applications (that is, preset scan, tour and auto scan modes).

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis, California. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelco’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special, incidental or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of Pelco or otherwise.

The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide the following information:

1.Model and serial number

2.Date of shipment, P.O. number, Sales Order number, or Pelco invoice number

3.Details of the defect or problem

If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.

Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.

RETURNS

In order to expedite parts returned to the factory for repair or credit, please call the factory at (800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit, and RA number if returned for repair).

All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.

Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid. Ship to the appropriate address below.

If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico: Service Department

Pelco

3500 Pelco Way

Clovis, CA 93612-5699

If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico:

Intermediate Consignee	Ultimate Consignee
American Overseas Air Freight	Pelco
320 Beach Road	3500 Pelco Way
Burlingame, CA 94010	Clovis, CA 93612-5699
USA	USA

® Pelco, the Pelco logo, Spectra, Genex, Legacy, Esprit, and Camclosure are registered trademarks of Pelco.

REVISION HISTORY

Manual #	Date	Comments
C1986M	3/02	Original version.
C1986M-A	7/02	Revised the lens connector wiring chart.
C1986M-B	8/02	Revised Important Safeguards and Warnings.
	11/03	Revised instructions for setting DIP switches to match Baxall version of manual.

CC3700S-2X, CC3700H-2X, CC3700H-2 specifications

Pelco's CC3700H-2, CC3700H-2X, and CC3700S-2X are sophisticated cameras that embody the cutting-edge of surveillance technology, designed to meet the varying needs of modern security applications. Each model features robust specifications that cater to both indoor and outdoor installations, making them versatile tools for enhancing safety and security.

The CC3700H-2 model is a high-definition fixed camera that supports 1080p resolution, ensuring that users receive crisp and clear imagery. It utilizes advanced imaging technology, including a 1/3" progressive scan CMOS sensor, which allows for better light sensitivity and reduced noise in low-light conditions. This model is equipped with a wide dynamic range (WDR), which balances brightness and contrast in challenging lighting situations, enabling it to capture details in both bright and dark areas simultaneously.

The CC3700H-2X is an enhanced version of the CC3700H-2, featuring the same image quality enhancements but with the addition of intelligent video analytics. This model includes functionalities such as motion detection, line crossing, and intrusion detection, providing users with actionable alerts and minimizing the need for constant monitoring. With its built-in analytics, the CC3700H-2X can help organizations streamline their surveillance efforts and improve response times.

Meanwhile, the CC3700S-2X represents a more specialized option, designed for installations requiring seamless integration with various Pelco systems. It offers dual-stream functionality, allowing users to stream high-definition video simultaneously to different destinations or applications. This ensures that the camera can serve both real-time monitoring and recording with optimal bandwidth management.

All three models are equipped with Pelco's Smart Compression technology, which effectively reduces the storage requirements without compromising video quality. They also feature IP66-rated weatherproof housing, ensuring durability against harsh environmental conditions while maintaining operational reliability.

In summary, the Pelco CC3700 series combines high-definition imaging, advanced analytics, and robust construction, making it an excellent choice for businesses and organizations looking to enhance their security systems. Whether opting for the standard model or one enhanced with analytics capabilities, users can expect dependable performance and superior image quality that precisely meets their surveillance needs.