3
Getting help
Troubleshooting
ProblemSolution
Low battery. ■ Charge the battery (page 1).
■Transfer videos/pictures to your computer (page 9), then
Corrupt or unusable card. | format (erase) the card in the camera or card reader. |
|
■For the best experience, we strongly suggest purchasing a Class 4 or higher SDHC Card.
Card is full. | ■ Transfer videos/pictures to your computer (page 9) or use |
| another card (page 3). |
|
|
Unrecognized file. | ■ Transfer videos/pictures to your computer (page 9). |
| |
Camera will not turn off. ■ Use a pin or paperclip to press the Camera Reset button | |
| (page i). |
|
|
Camera will not turn on. | ■ Ensure that the battery is charged (page 1). |
| ■ Ensure the camera is clean and dry. (If it’s wet inside, open all |
| doors. Remove the card. Do not turn on the camera. Let it dry |
| for at least 24 hours.) |
|
|
LCD is hard to see. | ■ Adjust the LCD (page 7). |
|
|
Videos are choppy or | ■ Use ARCSOFT MEDIAIMPRESSION for KODAK Software for |
jumpy when played on a | video playback (page 9). |
computer. | ■ Ensure that the computer system requirements are met. Go to |
| www.arcsoft.com/support or www.kodak.com/go/HDsysreq. |
■ For the best experience, we strongly suggest purchasing a Class 4 or higher SDHC Card.
Underwater videos are not ■ Turn on Underwater Correction (page 14). clear.
18 | www.kodak.com/go/support |