10 Troubleshooting
If your camera does not work properly, please check the following items. If the problem still exists please contact your dealer.
| Symptoms |
| Cause and solution | |
| Error A |
| Cause: | Not enough light |
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| Camera does not take photos |
| Solution: | Change angle of camera to include more light |
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| or use automatic flash. |
| Error B |
| Cause: | Weak batteries |
| Photos disappear from the LCD |
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| after a period |
| Solution: | Insert two fresh batteries. |
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| Cause: | The PC does not have enough free RAM. |
| Error C |
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| Close all other applications before | |
| Not all images can be |
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| downloading. If the problem persists, |
| downloaded to the PC |
| Solution: | download the images one at a time to the PC |
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| and save them there before transferring the |
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| next image. |
| Error D |
| Cause: | Camera shuts down automatically. |
| Camera switches off after 5 |
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| minutes. LCD switches off. |
| Solution: | Restart camera. |
| Error E |
| Cause: | The PC’s USB port is deactivated in the BIOS. |
| When the camera is connected |
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| to the PC for the first time, no |
| Solution: | Activate the port in the PC’s BIOS. |
| new hardware is found. |
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| Error F |
| Cause: | It is normal for the shutter speed to be slower |
| The shot to shot time is longer |
| in dark conditions. | |
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| when taking pictures in dark |
| Solution: | Change the camera angle or improve the light |
| conditions. |
| conditions. | |
| Error G |
| Cause: | PC or camera is busy and there is no |
| The camera does not start after |
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| connection between the two. | ||
| connection to the PC. The |
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| camera display lights up and |
| Solution: | Disconnect the USB cable from the PC, check |
| LCD shows all symbols. |
| why the PC is busy and insert the cable again. | |
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Note: This table contains possible causes of error. Some of these are normal phenomena.
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