Jenoptik 5.0z3 manual Getting Help, Camera Information Computer Information, USA and Canada China

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APPENDIX

GETTING HELP

You can get help from the troubleshooting section, FAQ or Customer Support on our website.

Troubleshooting Section in this User’s Guide

Please refer to the Troubleshooting section first, as it contains some of the most common problems that users encounter.

Website FAQ

Please visit our website at www.jenoptik-camera.com to view the Frequently Asked Questions (FAQ).

Website Customer Support

If the problem you are encountering is not listed in the FAQ section, please send us an email through our web site by clicking on Contact Us.

If you have questions concerning the operation of the camera or software installation, please have the following information ready before you contact us:

Camera Information:	Computer Information:
Name of camera model:	Operation System:
Camera Serial Number:	Computer Maker and Model:
	Exact Error Message Received:

For ArcSoft Technical Support on Photo Editing Software, please contact:

In the USA and Canada	China
ArcSoft, Inc.	ArcSoft Beijing Co., Ltd.
46601 Fremont Blvd.	No. 6 South Capital Gym Road
Fremont, CA 94538	Beijing New Century Hotel Office
Tel: (510) 440-9901	Building, #1060
Fax: (510) 440-1270	Beijing 100044, China
E-mail: support@arcsoft.com	Tel: 8610-6849-1368
	Fax: 8610-6849-1367
	E-Mail:tech@arcsoft.com.cn

Japan	Europe
ArcSoft Japan	Unit 14, Shannon Industrial Estate
9F, 1-21-9, Higashi-Gotanda,	Shannon, Co. Clare, Ireland
Shinagawa-ku,	Tel: +353 (0) 61-702087
Tokyo 141-0022, Japan	Fax: +353 (0) 61-702001
Tel: +81-3-5795-1392	E-Mail: europe@arcsoft.com
Fax: +81-3-5795-1397	Latin America (local call only)
E-Mail: support@arcsoft.jp	Tel (Brazil): 00817-200-0709
	Tel (Chile): 800-202-797
	E-Mail: latinsupport@arcsoftsupport.com
Taiwan
ArcSoft Inc. Taiwan Branch
Tel: +886 (0) 2-2506-9355
Fax: +886 (0) 2-2506-8922
E-Mail: support@arcsoft.com.tw

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Contents User’s Guide Table of Contents Advance Settings Attaching the Wrist Strap Standard AccessoriesGetting Started Using the Soft Case Names of PartsTop Bottom BackInserting a Memory Card Low Battery IndicatorInserting the Batteries DCF Protocol Setting the Date and TimeAbout Camera Memory Power Saving Function Record modePlayback mode Basic OperationsUsing the Menus Menu Item Available Settingfor still imageMenu Item Available Setting for movie Menu Item Available Setting for playbackADJ. Menu Setup MenuMenu Item Available Setting Switching the Screen Display Using the LCD MonitorLCD Screen Indicator Recording Still Images Using the Zoom FunctionRecording Display Option Description Using the FlashUsing the Self-timer & Burst Using the Macro mode SECSetting the Recording Functions Using the Scene ModeRecording Movie Clips Voices RecordingQuality Option Description Setting the Resolution and QualityResolution Option Description Setting the Movie Size Setting the White BalanceSetting the ISO Option DescriptionSetting the Exposure Setting the MeteringSetting the Sharpness Setting the Photo EffectSetting Date Stamp Using the ThumbnailPlayback Magnifying Still ImagesPlaying Back Sounds Recording a Voice MemoPlaying Back a Voice Memo Deleting FilesDeleting All Files Protecting FilesEditing Images Rotating Still ImagesChanging the Image Size Adding Stickers to a Still ImageSetting the Dpof Playing a Slide ShowAdvance Settings Adjusting SoundsSetting Auto Review Setting the Power SaveSetting the Language Resetting the File NumbersAbout the Folder & File Name File NamingChoosing a Startup Image Setting the TV OUTSetting USB Port Resetting to Default Settings Connecting the Camera to a TVMaking Connections Formatting the MemoryConnecting the Camera to a Computer with a USB Cable Connecting the Camera to a PCUsing the Card Reader System Requirements Software Installationfor Windows UsersUsing the Installer Splash Screen Installing Your Camera Driver StepInstalling Xvid Codec Select restart your computerStep Click Next Step Click Install Installing Windows Media Player Click Finish StepRead the License Agreement, then click I Accpet Step File Exit Click Yes Installing Adobe Acrobat Reader Optional Recomposing data ... status bar appear Step Click Finish Using Arcsoft Photoimpression Windows only Connect the camera to the computerAppendix TroubleshootingProblem Cause Solution Specifications Getting Help Camera Information Computer InformationUSA and Canada China Japan EuropeSafety Tips and Maintenance Precautions for the cameraPrecautions for batteries Precautions for SD Memory CardsRegulatory Information Information