Returns Procedure
Returned merchandise must be sent prepaid and in the original packing; call tags will not be issued. Package must be clearly labeled with a Return Merchandize Authorization Number (RMA #). Products returned without the RMA # will be refused. Call CHAUVET and request an RMA # prior to shipping the fixture. Be prepared to provide the model number, serial number and a brief description of the cause for the return. Be sure to pack fixture properly; any shipping damage resulting from inadequate packaging is the customer’s responsibility. As a suggestion, proper UPS packing or
CHAUVET reserves the right to use its own discretion to repair or replace product(s).
If you are given an RMA #, please include the following information on a piece of paper inside the box:
1)Your name
2)Your address
3)Your phone number
4)The RMA #
5)A brief description of the symptoms
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore, the damage must be reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim for items such as missing component/part, damage not related to shipping, and concealed damage, must be made within seven (7) days of receiving merchandise.
5. Appendix | 17 | 10/27/2009 1:10 PM |