FAQ
Case 6 When I open the Device Manager (by clicking Start → (Settings) → Control Panel → (Performance and Maintenance) → System → (Hardware) → Device Manager), there are Unknown Devices or Other Devices entries with a yellow question mark(?) beside them or devices with an exclamation mark(!) beside them.
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Case 7 In some security programs (Norton Anti Virus, V3, etc.), the computer may not recognise the camera as a removable disk.
→Stop the security programs and connect the camera to the computer. Refer to the security program instructions about how to temporarily disable the program.
Case 8 The camera is connected to the USB port located on the front of the computer.
→When the camera is connected to the USB port located on the front of
the computer, the computer may not recognise the camera. Connect the camera to the USB port located on the back of the computer.
■When the DirectX 9.0 or later is not installed → Install the DirectX 9.0 or later
1)Insert the CD provided with the camera
2)Run the windows explorer and select the
The DirectX will be installed. Visit the following site for downloading the DirectX.http://www.microsoft.com/directx
■If a PC (Windows 98) stops responding while the camera and PC are connected repeatedly
→ If a PC (Windows 98) is turned on for a long time and the camera is connected repeatedly, the PC may not recognise the camera. In this case, re- start the PC.
■If a PC connected with the camera stops responding while Windows is starting. → In this case, disconnect the PC and the camera and Windows will start.
If the problem happens continuously, set the Legacy USB Support to disable and
■If the movie clip can’t be deleted, removable disk can’t be extracted or an error message displays during the file transfer.
→ If you install only the Digimax Master, the problems mentioned above occasionally happen.
-Close the Digimax Master program by clicking the Digimax Master icon on the Taskbar.
-Install all the application programs included in the software CD. (You must install the Movie clip codec)