Tyco 1928L manual Troubleshooting, Solutions to Common Problems, Problem Suggestions

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C H A P T E R

4

TROUBLESHOOTING

If you are experiencing trouble with your touchmonitor, refer to the following table. If the prob- lem persists, please contact your local dealer or our service center. Elo Technical Support num- bers are listed on page 31 of this manual.

Solutions to Common Problems

Problem

Suggestion(s)

The monitor does not respond

Check that the monitor’s Power Switch is on. You turn on the

 

system.Turn off the power and check the monitor’s power cord

 

and signal cable for proper connection.

Characters on the screen are dim

Refer to the Controls and Adjustments section to adjust the brightness.

The screen is blank

During operation, the monitor screen may automatically turn off as

 

a result of the Power Saving feature. Press any key to see if the

 

screen reappears.

 

Refer to the Controls and Adjustments section to adjust the brightness.

OSD or power buttons don’t work

Check to see that they are not locked. See page 15.

“Out of Range” display”

Check to see of the resolution or vertical frequency of your

 

computer is higher than that of the LCD display.

 

Reconfigure the resolution of your computer to make it less than or

 

equal to 1280 x 1024. 1280 x 1024 is optimal. See Appendix A for

 

more information on resolution.

Touch doesn’t work

Make sure cable is securely attached at both ends.

Power will not shut off immediately

Be sure to depress power button for five(5) seconds when powering

 

off. Unit includes integrated power down delay function.

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Contents Touchmonitor User Guide 1928L 19 LCD Desktop Touchmonitor Revision C User GuideDisclaimer Page Page Patient Environment DefinitionsClassification Ingress Protection IPX1Environmental conditions for transport and storage Standards EN 60601-1-2 European Standards and ClassificationsCispr Mains interruptions, it is recommended that Portable and mobile RF communications equipment Xii Table of Contents Page Product Description IntroductionExternal Medical Grade Power Supply LCD Display Performance FeaturesTFT LCD Display Panel LCDUnpacking Your Touchmonitor Installation and SetupProduct Overview Base Bottom View KensingtonTM Lock Touch Interface Connection Connecting the Video CableConnecting the Serial and USB Touchscreen Cable Connecting the Speaker Cable Connecting the Power Cable Figure Vesa mounting interface location, pedestal removedˆ Mounting the DisplayRear Mounting Using the Vesa Interface Vesa Mounting OptionsErgotron Innovative Office Products Installing the Touch Driver Software Optimizing the LCD DisplayMS DOS Operation About Touchmonitor AdjustmentsSide Panel Controls Power SwitchControl Function Menu/Exit SelectControls and Adjustment OSD Locking and Unlocking FeatureOSD Menu Functions OSD Control Options Power Power Display & Power SavingMode Consumption Power-Save No InputElo Touchmonitor User Guide Troubleshooting Solutions to Common ProblemsProblem Suggestions Elo Touchmonitor User Guide Input Video 19.0 LCD Native ResolutionElo Touchmonitor User Guide Touchmonitor Safety Care and Handling of Your Touchmonitor Technical Specifications Display ModesVesa Touchmonitor Specifications Power Supply Power Supply Cord SelectionAccessory Kit Description Europe and AsiaNsai IramSAA IMQCebec HAR HAR Flexible CordVDE HAR USE HARAccuTouch resistive Touchscreen Specifications IntelliTouchacoustic Touchmonitor Specifications Elo Touchmonitor User Guide Contact Elo Elo Touchmonitor User Guide Regulatory Information Electrical Safety InformationElo Touchmonitor User Guide Warranty Elo Touchmonitor User Guide Index D E X Check out Elo TouchSystems Web site