Califone DC596 user manual Troubleshooting

Page 19

5. Troubleshooting

Issue

Resolution

When running the

Check whether the DC596 camera is

DC596 program the

properly connected to the USB port.

following message

(Cameras other than from DC596 will not

comes up, and

work.)

doesn’t run. “The

Check to see if Settings – System –

camera is either

Hardware tab – Device Manager – Imaging

not connected or is

Device – DC596 is properly installed. If not,

not the appropriate

please reinstall the driver.

camera. Reconnect

 

the appropriate

 

camera.”

 

Sound recording

Check to see connection is properly

does not work

connected to the USB port. Sound

properly when

recordings can only be done by the internal

recording in Make

microphone of DC596. Check to see if the

Mode

USB Audio device is connected in Settings

 

– System – Hardware tab – Device Manager

 

– Sound, Video, and Game Controller. If it is

 

not, please reinstall the driver.

 

If the USB device is correctly connected,

 

the volume settings of the DC596 may be

 

the problem. Select USB2.0 Web Camera

 

and press Volume in Settings – Sound,

 

Audio Device – Voice tab – Voice Recording.

 

Uncheck the Silence All and select the

 

volume accordingly.

 

Caution: Do not manipulate or delete any of

 

the files in the path of DC596

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Issue

Resolution

Sound recording

It may be possible to have problems opening

does not work

contents if editing or deleting files in “.\

properly when

DiggiDitto\DC596\Project\Contents” and

recording in Make

also in the additional contents folder made.

Mode (Con’d)

Always use the DC596 program to insert /

 

 

edit / delete files or contents.

I’ve connected the

• There are a few PC’s that do not provide

camera and started

enough power to the USB 2.0 ports and

the DC596 program

thus the camera does not behave cor-

, yet the image does

rectly.

not show on the PC.

Need to use a USB hub which has a

 

separate power supply.

 

• The USB hub with separate power sup-

 

ply does not improve the situation, i.e. a

 

black screen appears on the PC.

 

There are computers that have 512 MB of

 

RAM and no RAM on the video cards and is

 

in turn using part of the 512MB of system

 

RAM. The problem occurs because it does

 

not have enough memory to process the

 

commands from the camera. An addition of

 

512 MB of RAM may be required.

 

The PC may have been infected with a virus

 

and several devices may not be working

 

correctly. A reinstallation of the PC with

 

the operating system is needed. (Remember

 

that DiggiDitto DC596 works on a PC with

 

Microsoft Windows XP Service Pack 2.0 and

 

beyond.)

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DiggiDitto™ DC596—Smart Camera with Image Recognition

DiggiDitto™ DC596—Smart Camera with Image Recognition

37

Image 19
Contents DiggiDitto DC596 DiggiDitto DC596 Key FeaturesImportant Safety Information Package Contents Setup and Installation Camera Tab Basic OperationMake Tab Teach Tab Project folder Detailed FunctionsHelp Move To shift/move in any direction Split or rotated image is printed Capture Window 3 Pen Press it again to return to the original size Add Recognized Images Pressing OK will bring up the initial Make tab Rotate Visit us online at califone.com Troubleshooting Specifications Warranty Visit us online at califone.com