Axis Communications AXIS 211W Troubleshooting, Checking the Firmware, Upgrading the Firmware

Page 40

AXIS 211W - Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the AXIS 211W. One of your first actions when troubleshooting a problem should be to check the currently installed firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your camera can be seen on the page Setup > Basic Configuration.

Upgrading the Firmware

When you upgrade the firmware with a file from the Axis Web site, your Axis camera will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

Note: Preconfigured and customized settings will be saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications.

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from the Axis Web site at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the camera’s Web pages.

3.In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes: •After starting the upgrade process, always wait at least 5-10 minutes before restarting the camera, even if you suspect the upgrade has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user. •Always read the upgrade instructions available with each new release, before updating the firmware.

Emergency Recovery Procedure

If power to the camera is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. This procedure is only possible to perform via a wired connection. Connect the AXIS 211W to the network with a standard network cable. The serial number is found on the label attached to the bottom of the camera.

1.

Unix/Linux -From the command line, type the following: arp -s <IP address of camera> <Serial number> temp ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following: arp -s <IP address of camera> <Serial number>

ping -l 408 -t <IP address of camera>

If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

2.Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis211w.bin. Then click the Load button to restart the upgrade process.

3.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

4.Reinstall the camera.

If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/

40

Page 39 Page 41
Image 40
Page 39 Page 41
Contents Axis 211W About this Document Axis 211W Table of contents Axis 211W Table of contents Product Features Key featuresOverview Weight =260g 0.57 lb without antennaTerminal LED Indicators Unit connectorsColor Indication Set the password Using the Network CameraAccessing the Axis 211W Accessing the Axis 211W from the Internet Live View AMC audio controlsAxis 211W Using the Network Camera How to stream MPEG-4 Video StreamAlternative methods of accessing the video stream MPEG-4 clientsMotion Jpeg Axis Media Control AMCAccessing the Setup tools ConfigurationAxis Media Control Video and Image settings Text Overlay SettingsImage Appearance Video StreamOverlay/Mask Settings Advanced Camera SettingsOverlay/Mask Type Overlay image requirementsGOV Settings Advanced MPEG-4 SettingsBit Rate Control Audio Settings Enable AudioAudio Channels Audio mode Audio InputAudio Output Advanced AudioCustomize the default Live View ConfigUpload Own Web Files Default Video Format Own homeUser Defined Links Example Check Show Custom LinkSequence Mode Default ViewerHtml Examples External VideoEvent Configuration Configuring Event TypesEvent Servers DefinitionsAudio alarm How to set up a triggered eventTriggered Event Click Add triggered on the Event typesConfiguration example Click Add scheduled on the Event types Motion DetectionPort Status Object SizeSecurity System OptionsIP Address Filtering Date & Time Authentication process802.1X Network Admission Control Network Basic TCP/IP Settings Network Advanced TCP/IP SettingsIP Address Configuration ServicesNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4Status of Wireless Networks WirelessNetwork Traffic Wireless Settings WPA-/WPA2-PSK Wi-Fi Protected Access Pre-Shared KeyWPA-/WPA2-Enterprise Wi-Fi Protected Access Enterprise WEP Wired Equivalent ProtectionQoS Quality of Service QoS Dscp SettingsSmtp email UPnPLED Settings MaintenancePorts & Devices SupportUsing the Reset Button Resetting to the Factory Default SettingsAdvanced Connection diagram Terminal ConnectorFunction Pin number Specifications Technical Specifications IlluminationMaintenance Video access from Video managementGeneral performance considerations Optimizing your systemTroubleshooting Emergency Recovery ProcedureChecking the Firmware Upgrading the FirmwareAxis Support Symptoms, Possible Causes and Remedial Actions Video/image problems MPEG-4 Video/Image problems generalDecode only I frames Poor quality snapshot images Problems uploading filesBrowser freezes Glossary of Terms Compression See Image CompressionEtrax Ethernet Token Ring Axis Axis own microprocessor VOP See VOPAxis 211W Glossary of Terms SSL/TLS Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the networkAxis 211W Glossary of Terms Axis 211W Index WPA-/WPA2-PSK
Top Page Image Contents