Axis Communications AXIS 211W user manual Poor quality snapshot images, Browser freezes

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AXIS 211W - Troubleshooting

Poor quality snapshot images

	Screen incorrectly configured on your	In Display Properties, configure your screen to show at least 65000 colors, i.e. at least
	workstation.	16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.
Browser freezes

	Safari or Firefox 1.4 (or later) can	Lower the image resolution.
	sometimes freeze on a slow computer.
Problems uploading files

	Limited space.	There is only limited space available for the upload of your own files. Try deleting one
		or more existing files, to free up space.
	Missing images in uploads.	This can occur when trying to use a larger image buffer than is actually available. Try
		lowering the frame rate or the upload period.
	Overlay/Privacy mask is not displayed

	Incorrect size or location of overlay or	The overlay or privacy mask may have been positioned incorrectly or wrong resolution
	privacy mask.	was used while positioning. Refer to the online help for information on the limitations
		when using image overlays and privacy masks.
Motion Detection triggers unexpectedly

	Changes in luminance.	Motion detection is based upon changes in luminance in the image. This means that if
		there are sudden changes in the lighting, motion detection may be mistakenly trig-
		gered. Lower the sensitivity setting to avoid problems with luminance.

For additional assistance, please contact your reseller or see the support pages on the Axis Website at www.axis.com/techsup

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Contents Axis 211W About this Document Axis 211W Table of contents Axis 211W Table of contents Product Features Key featuresTerminal Weight =260g 0.57 lb without antennaOverview Color Indication Unit connectorsLED Indicators Accessing the Axis 211W Using the Network CameraSet the password Accessing the Axis 211W from the Internet Live View AMC audio controlsAxis 211W Using the Network Camera How to stream MPEG-4 Video StreamAlternative methods of accessing the video stream MPEG-4 clientsMotion Jpeg Axis Media Control AMCAxis Media Control ConfigurationAccessing the Setup tools Video and Image settings Text Overlay SettingsImage Appearance Video StreamOverlay/Mask Settings Advanced Camera SettingsOverlay/Mask Type Overlay image requirementsBit Rate Control Advanced MPEG-4 SettingsGOV Settings Audio Settings Enable AudioAudio Channels Audio mode Audio InputAudio Output Advanced AudioUpload Own Web Files Live View ConfigCustomize the default Default Video Format Own homeUser Defined Links Example Check Show Custom LinkSequence Mode Default ViewerHtml Examples External VideoEvent Configuration Configuring Event TypesEvent Servers DefinitionsAudio alarm How to set up a triggered eventTriggered Event Click Add triggered on the Event typesConfiguration example Click Add scheduled on the Event types Motion DetectionPort Status Object SizeIP Address Filtering System OptionsSecurity 802.1X Network Admission Control Authentication processDate & Time Network Basic TCP/IP Settings Network Advanced TCP/IP SettingsIP Address Configuration ServicesNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4Network Traffic WirelessStatus of Wireless Networks Wireless Settings WPA-/WPA2-PSK Wi-Fi Protected Access Pre-Shared KeyWPA-/WPA2-Enterprise Wi-Fi Protected Access Enterprise WEP Wired Equivalent ProtectionQoS Quality of Service QoS Dscp SettingsSmtp email UPnPLED Settings MaintenancePorts & Devices SupportAdvanced Resetting to the Factory Default SettingsUsing the Reset Button Function Pin number Specifications Terminal ConnectorConnection diagram Technical Specifications IlluminationMaintenance Video access from Video managementGeneral performance considerations Optimizing your systemTroubleshooting Emergency Recovery ProcedureChecking the Firmware Upgrading the FirmwareAxis Support Symptoms, Possible Causes and Remedial Actions Decode only I frames Video/Image problems generalVideo/image problems MPEG-4 Browser freezes Problems uploading filesPoor quality snapshot images Glossary of Terms Compression See Image CompressionEtrax Ethernet Token Ring Axis Axis own microprocessor VOP See VOPAxis 211W Glossary of Terms SSL/TLS Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the networkAxis 211W Glossary of Terms Axis 211W Index WPA-/WPA2-PSK