Axis Communications AXIS 211W user manual Axis Support

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AXIS 211W - Troubleshooting

Axis Support

If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.

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Contents Axis 211W About this Document Axis 211W Table of contents Axis 211W Table of contents Key features Product FeaturesTerminal Weight =260g 0.57 lb without antennaOverview Color Indication Unit connectorsLED Indicators Accessing the Axis 211W Using the Network CameraSet the password Accessing the Axis 211W from the Internet AMC audio controls Live ViewAxis 211W Using the Network Camera Video Stream How to stream MPEG-4MPEG-4 clients Alternative methods of accessing the video streamMotion Jpeg Axis Media Control AMCAxis Media Control ConfigurationAccessing the Setup tools Text Overlay Settings Video and Image settingsImage Appearance Video StreamAdvanced Camera Settings Overlay/Mask SettingsOverlay/Mask Type Overlay image requirementsBit Rate Control Advanced MPEG-4 SettingsGOV Settings Enable Audio Audio SettingsAudio Channels Audio mode Audio InputAdvanced Audio Audio OutputUpload Own Web Files Live View ConfigCustomize the default Own home Default Video FormatUser Defined Links Example Check Show Custom LinkDefault Viewer Sequence ModeHtml Examples External VideoConfiguring Event Types Event ConfigurationEvent Servers DefinitionsHow to set up a triggered event Audio alarmTriggered Event Click Add triggered on the Event typesMotion Detection Configuration example Click Add scheduled on the Event typesObject Size Port StatusIP Address Filtering System OptionsSecurity 802.1X Network Admission Control Authentication processDate & Time Network Advanced TCP/IP Settings Network Basic TCP/IP SettingsIP Address Configuration ServicesHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4Network Traffic WirelessStatus of Wireless Networks WPA-/WPA2-PSK Wi-Fi Protected Access Pre-Shared Key Wireless SettingsWPA-/WPA2-Enterprise Wi-Fi Protected Access Enterprise WEP Wired Equivalent ProtectionQoS Dscp Settings QoS Quality of ServiceSmtp email UPnPMaintenance LED SettingsPorts & Devices SupportAdvanced Resetting to the Factory Default SettingsUsing the Reset Button Function Pin number Specifications Terminal ConnectorConnection diagram Illumination Technical SpecificationsVideo management Maintenance Video access fromOptimizing your system General performance considerationsEmergency Recovery Procedure TroubleshootingChecking the Firmware Upgrading the FirmwareAxis Support Symptoms, Possible Causes and Remedial Actions Decode only I frames Video/Image problems generalVideo/image problems MPEG-4 Browser freezes Problems uploading filesPoor quality snapshot images Compression See Image Compression Glossary of TermsVOP See VOP Etrax Ethernet Token Ring Axis Axis own microprocessorAxis 211W Glossary of Terms URL Uniform Resource Locator An address on the network SSL/TLS Secure Socket Layer/Transport Layer SecurityAxis 211W Glossary of Terms Axis 211W Index WPA-/WPA2-PSK