Troubleshooting
If you encounter problems with the KVM Extender during the installation or operations, please check through this section for a possible solution. If your problem is not listed here and you can not resolve the issue, please contact your local dealer for the fastest assistances.
Symptom | Solution | |
| •Verify that all the cables are qualified according to | |
| the hardware requirement section. | |
| •Verify that all the cables are properly connected to | |
| their ports and are firmly seated. | |
| •Use an alternative CATx cable connection | |
| between the unit of con sole and computer. | |
No video signal | •Use CATx cables with identical brand and length | |
when connected simultaneously. | ||
| •Use CATx cables for the connection between the | |
| respective RJ45 port (Cat5 1 to Cat5 1/ Cat5 2 to | |
| Cat5 2) on each Unit. | |
| •Power down the computer. Connect the monitor | |
| directly to the computer and power up again. If the | |
| monitor does not operate correctly direct to the | |
| computer, try another monitor. | |
| •Use the EIA / TIA 568B industry standard CATx | |
| cable for KVM Extender connection. | |
Poor video quality | •Unplug the CATx cable(s) from the Extender, then | |
plug it / them back in. | ||
| ||
| •Perform the video quality adjustment for the | |
| length of CATx being used. | |
2 monitors (1st and 2nd) |
| |
on Remote Unit can’t | •Adjust 1st Monitor first (use F1 ~ F4) and then 2nd | |
simultaneously display | Monitor second (use F5 ~ F8). Please refer to Video | |
improved video quality after | Adjustment section for more details. | |
adjustment |
|
Instruction Manual
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