LevelOne WCS-2000, FCS-1000 user manual Troubleshooting, Problems

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Chapter 6

6

Troubleshooting

This chapter covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using the LevelOne IP Network Camera and some possible solutions to them. If you follow the suggested steps and the LevelOne IP Network Camera still does not function properly, contact your dealer for further advice.

Problems

Problem 1: I can't connect to the LevelOne IP Network Camera with my Web Browser to configure it.

Solution 1: It is possible that your PC's IP address is not compatible with the IP address of the LevelOne IP Network Camera.

Use the Windows utility to configure the LevelOne IP Network Camera with a valid IP address.

Problem 2: The Windows utility doesn't list any LevelOne IP Network Cameras.

Solution 2: Check the following:

•The LevelOne IP Network Camera is installed, LAN connections are OK, it is powered ON and startup is complete.

•Ensure that your PC and the LevelOne IP Network Camera are on the same network segment. (If you don't have a router, this must be the case.)

•Ensure that your PC has the TCP/IP network protocol loaded. In Windows, this is done by using Control Panel-Network. If an entry for TCP/IP -> Network card is not listed, use Add - Protocol - Microsoft - TCP/IP to add it.

You then need to select the new entry (TCP/IP -> Network card), click Properties, and configure the IP Address tab.

•If your LAN has a DHCP Server, you can select "Obtain an IP Address automatically".

•Otherwise, you must select "Specify an IP Address", and enter values for IP Address, Subnet Mask, and Gateway. All devices on your LAN must use compatible values. Remember that each device needs a unique IP Address, and the same Subnet Mask.

Problem 3 When I try to connect to the LevelOne IP Network Camera, I get prompted for a user name and password.

Solution 3 You SHOULD be prompted for a user name and password if trying to access the Administration menu.

Enter the Administrator ID and Password set on the User screen.

If you are just trying to view Video, the User Name/Password prompt

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Contents LevelOne Table of Contents Page Overview FeaturesSecurity Features Internet FeaturesWireless Features WCS-2000 only Front-mounted LEDs Physical DetailsRear Panel Package Contents System Requirements InstallationMount the Camera on the supplied Base and Stand Connect the LAN CablePower Up Adjust the AntennaCheck the LEDs Setup Procedure SetupPassword Dialog TCP/IP Settings Save Screen To Adjust the Video Image Adjusting the Video ImageIntroduction Make the required adjustments, and save your changes To Enable this feature Controlling User Access to the Video StreamOperation Second Port Configuration LevelOne IP Network Camera SetupMaking Video available from the Internet Ddns Dynamic DNSDdns Settings Network Screen Router/Gateway SetupUsing your Web Browser Using the Windows Viewing/Recording UtilityViewing via the Internet Example IP addressTo Use Motion Detection/E-mail Alert Motion Detection/E-mail AlertsConnecting using your Web Browser Connecting to LevelOne IP Network CameraWelcome Screen View Video Screen Using the Connect OptionSystem Settings Administration MenuSystem Screen Data System ScreenNetwork Screen Update ScheduleNTP Network Time Protocol Time ServerWireless Setting WCS-2000 only IP SettingData Network Screen Options Using Ddns Dynamic DNSData WEP Screen WEP Screen WCS-2000 onlyWEP Encryption Page Adjustment Video SettingsImage Screen Data Image ScreenUser Access Admin LoginUser Screen Data User ScreenData Add/Modify User Add/Modify User ScreenUser Database AlertsData Status Screen Status ScreenStatus LogUpgrade Firmware Screen Upgrade Firmware ScreenViewing & Recording Main Screen System Tray IconCameras Camera List Adding Cameras to the Camera ListRecordings Current Recordings Camera Data LANAdding Cameras on the Internet LoginCamera Data Internet Port NumberModify Camera Modifying an Existing CameraPlay Viewing Live VideoStop Recording Preferences Recording VideoLive Recordings Time LimitRecorded Files Recorded FilesSchedule Definition Screen Scheduled RecordingsData Schedule Definition CameraStart Day Schedule TypeStart Time DurationViewing over your LAN Viewing with your Web BrowserView Video in Browser Example using Domain Name Example using IP addressClick View Video to see a screen like the example below Problems TroubleshootingMotion detection feature doesnt send me any E-mails SolutionVideo quality may suddenly deteriorate WCS-2000 FCS-1000Model FCS-1000 LevelOne IP Network Camera ModelFCC Radiation Exposure Statement FCC StatementCE Marking Warning Copyright Notice No WarrantyNetwork Camera copyright information Package source codes LicenseThttpd License Disclaimer Cgi-LIB Copyright NoticePreamble GNU General Public LicensePage Page No Warranty END of Terms and Conditions GNU Lesser General Public License Lesser GNU General Public LicensePage Page Page Page Page No Warranty

WCS-2000, FCS-1000 specifications

LevelOne FCS-1000 and WCS-2000 are advanced surveillance solutions designed to meet the growing demands of security across various environments. These products embody cutting-edge technology, combining high performance with user-friendly features to provide reliable surveillance.

The LevelOne FCS-1000 is a compact and versatile IP camera that delivers exceptional video quality. Equipped with a 1.3 Megapixel resolution, it ensures clear and crisp images, essential for any surveillance application. The camera features a built-in IR-cut filter, enabling effective day and night surveillance. With its infrared LED capabilities, the FCS-1000 can capture high-resolution images even in low-light environments, making it ideal for 24/7 monitoring.

On the other hand, the WCS-2000 is a powerful wireless controller designed to manage multiple cameras, making it perfect for larger installations. It supports both wired and wireless network connectivity, ensuring flexibility in deployment. The WCS-2000 is equipped with robust analytics features, such as motion detection and event alerts, significantly enhancing security monitoring. Users can easily configure settings and access footage remotely, giving them control from anywhere at any time.

One of the standout characteristics of both devices is their compliance with various video compression standards, including H.264, which allows for reduce bandwidth usage without compromising video quality. This is particularly beneficial for users with limited network capacity.

The devices also support Power over Ethernet (PoE), simplifying installation by reducing the need for additional power cables. This feature allows for easier placement in locations that might be challenging to reach with traditional power supplies.

Moreover, LevelOne ensures that both the FCS-1000 and WCS-2000 are designed with versatile mounting options, making it easy to install them in a variety of settings, whether in a home, office, or industrial environment.

In conclusion, the LevelOne FCS-1000 and WCS-2000 are perfect examples of modern surveillance technology. They combine high-definition imaging, intelligent analytics, and flexible deployment options to provide reliable security solutions tailored for diverse operational needs. With their advanced features, both devices contribute significantly to enhancing safety and security in various locations.
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