Linksys WVC54G manual Appendix a Troubleshooting, Common Problems and Solutions

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Wireless-G Internet Video Camera

Appendix A: Troubleshooting

This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” This appendix provides solutions to problems that may occur during the installation and operation of the Wireless-G Internet Video Camera. Read the description below to solve your problems. If you can't find an answer here, check the Linksys website at www.linksys.com.

Common Problems and Solutions

1.I can’t view the Camera’s video using Internet Explorer.

Make sure the OCX plug-in was correctly installed. If you’re not sure, re-install the plug-in by following these instructions:

•On the Welcome screen of the Camera’s Web-based Utility, click the View Video button.

•A screen mentioning a security warning about an OCX plug-in will appear. Click the Yes button to allow the plug-in to be installed.

•You should then be able to view the Camera’s streaming video.

If you still cannot view the video, make sure you have the rights to install the plug-in in your PC’s Internet

Explorer. If not, log into your computer as an administrator and install the plug-in.

Then you can check if the OCX plug-in has been installed. Follow these instructions:

•From Internet Explorer, go to Tools and Internet Options.

•On the General screen, click Settings under Temporary Internet files.

•Click View Objects. You should see a file named NetCamPlayerWeb Control installed.

2.The OCX plug-in is installed in Internet Explorer, but I cannot view any video.

Make sure you have Microsoft Internet Explorer 5.5 or higher installed. Then delete the OCX plug-in by following these instructions:

•From Internet Explorer, go to Tools and Internet Options.

•On the General screen, click Settings under Temporary Internet files.

•Click View Objects.

•You should see a file named NetCamPlayerWeb Control installed. Delete this file from the list.

•The next time you click View Video from the web browser, you will be prompted to re-install the OCX plug- in.

3.When powering on the Camera, I can’t immediately access the Camera from my computer. Make sure the Camera’s Ready LED is continuously lit. When it is flashing, the Camera is initializing.

Appendix A: Troubleshooting

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Common Problems and Solutions

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Contents 802 GHz .11g Wireless- G How to Use this Guide Copyright and TrademarksTable of Contents Appendix B Wireless Security Appendix a TroubleshootingCommon Problems and Solutions Frequently Asked Questions List of Figures Camera LCD Screen and Built-in MicrophoneSetup Complete Screen 11 Sign Up Screen 16 Device Removal Screen Introduction WelcomeWhat’s in this Guide? Wireless-G Internet Video Camera Ad-Hoc and Infrastructure Modes Planning Your Wireless NetworkNetwork Layout Planning Your Wireless Network Network Layout Getting to Know the Wireless-G Internet Video Camera ReadyPower Connecting the Wireless-G Internet Video Camera for Setup Connection to a Wired Network for SetupConnection to a Wireless Ad-Hoc Network for Setup OverviewMoving the Camera to a Different Network Setting up and Mounting the Wireless-G Internet Video Camera Setup WizardCameras Found Screen Network Settings Screen Mode Settings Screen 10 Security Settings Screen 12 Confirmation Screen Placement Options Audio OptionStand Option Wall Mount OptionInstalling the Viewer & Recorder Utility Install Viewer & Recorder UtilityChoose Destination Location Screen Using the Viewer & Recorder Utility CamerasFind LANChange Settings InternetDelete 13 Delete Camera ScreenView 15 View Video ScreenResolution Quality Level Bit Rate File Size Resolution Quality Level Bit Rate File Size Files Scheduled Recordings in ProgressRecorded Files Snapshots PreferencesRecorded File Location Time limit for unscheduled recordingsAdd ScheduleModify Stop 24 Stop Scheduled Recording ScreenSetting up the Linksys SoloLink Ddns Service Setup Wizard for the SoloLink Ddns ServiceSoloLink for Convenience Screen Cameras Found Screen SoloLink Ddns Screen 10 Welcome to the SoloLink Ddns Service Screen 11 Sign Up Screen 12 Confirmation of New Settings Screen 14 Confirm Your Location ID Screen 18 Successful Registration Screen 20 Successful Setup Screen SoloLink Registration of Additional Cameras Click the SoloLink Ddns tab25 Find Available Port Screen How to Access the Web-based Utility View VideoSetup Security Warning ScreenDevice Settings LAN SettingsWireless Settings BasicSecurity Settings Video Settings Resolution Quality Level Bit RateImage Estimated Bit Rates for Video Viewing or RecordingPassword AdjustmentsAdministrator OptionsUsers User AccessUser Database SoloLink Ddns SoloLink DdnsStatus SoloLink Registration of Additional Cameras17 Find Available Port Screen Status Log Options AudioHelp Other21 Upgrade Firmware Screen Appendix a Troubleshooting Common Problems and SolutionsBuilt-in microphone is not picking up faraway sounds Wireless-G Internet Video Camera Frequently Asked Questions Can I view video using a Macintosh or Netscape Navigator?How many users can view the Camera’s video at the same time? What Ieee 802.11g features are supported? Security Precautions Appendix B Wireless SecuritySecurity Threats Facing Wireless Networks Appendix B Wireless Security Figure C-1 Upgrade Firmware Screen Appendix C Upgrading FirmwareShared Resources Appendix D Windows HelpNetwork Neighborhood/My Network Places Appendix E Glossary Wireless-G Internet Video Camera Wireless-G Internet Video Camera Wireless-G Internet Video Camera Wireless-G Internet Video Camera Wireless-G Internet Video Camera Wireless-G Internet Video Camera 65% Appendix F SpecificationsRelative Illumination Unit Weight Oz .24 kg Power 5V DC, External Certifications Record File FormatOperating Temp Storage TempAppendix G Warranty Information Limited WarrantyAppendix H Regulatory Information FCC StatementSoftware License Agreement Wireless-G Internet Video Camera Need to contact Linksys? Appendix I Contact InformationInformation section in this Guide

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