Troubleshooting
Problem | Possible Cause |
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| Try This |
Low ink alert | One or more of | After the alert displays, you can continue printing for a short time, but | ||
displays in | the ink tanks is | have a replacement ready to install. | ||
the BJ Status | low |
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| Windows |
Monitor |
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| The low ink alert displays in the BJ Status Monitor. | |
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| Mac OS |
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| The low ink alert displays in a status dialog before a print job |
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| starts. |
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| When Backgrounding is turned on, you can confirm the low ink alert in | ||
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| the BJ Print Monitor. See the S900 User’s Guide on the S900 Setup | ||
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| Software & User’s Guide | ||
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| Print Monitor. | ||
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Error | Printer is out of |
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| Windows |
message | paper |
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| The BJ Status Monitor opens and displays a message when an |
displays in |
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| error occurs. |
the BJ Status | Ink is low |
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| Read the error message, then click the Guide tab to display |
Monitor |
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| more information about solving the problem. | |
| Paper jam |
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| Mac OS | |
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| Printhead |
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| If Backgrounding is turned on with the Chooser, the BJ Print |
| installed |
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| Monitor displays an error. |
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| incorrectly |
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| Follow the instructions in the message to resolve the problem. |
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System error | System error | If a system error occurs, printing stops. | ||
message | occurred |
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| Windows |
displays |
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| A window displays the error message. System errors may | |
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| include problems writing to USBPRN, application errors, or |
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| general protection faults. Make sure that the printer is turned |
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| on, the printer and computer are connected securely, and that |
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| the printer port is operating correctly. Restart your computer |
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| and try printing again. |
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| Mac OS |
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| The error message contains an error code *XXX, where * is a |
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| letter and XXX is a number, which represents the cause of the |
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| error. Make sure that the printer is turned on, the printer and |
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| computer are connected securely, and that the printer port is |
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| operating correctly. |
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