Canon CDI-E019-010 manual Troubleshooting the USB Driver Installation, Check the USB Driver Status

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Troubleshooting the USB Driver Installation

Check This First

1.Is the camera connected to the computer correctly?

Refer to Where to Find Instructions for Attaching Your Camera to a Computer (➜ p. ii) for connection instructions.

2.Is the camera power on?

3.Is the battery charge sufficient?

We suggest that you use the AC adapter to power a camera connected to a computer.

You will not be able to check the USB driver status if there is a problem with any of the items above.

If the “Add New Hardware Wizard” (in Windows 2000 it is the “Found New Hardware Wizard”) appears while performing any of the steps above, click the wizard’s [Cancel] button, disconnect the camera and computer, and reinstall the USB driver using the procedures in the Installing the USB Driver section (➜ p. 9).

If the three potential problems above are OK, first uninstall the USB driver with the procedures below before reinstalling it according to the instructions in the Installing the USB Driver section. (➜ p. 9)

Refer to the “Installing and uninstalling the WIA driver” to uninstall the WIA driver (➜ p. 10).

Uninstalling the USB Driver from Windows 98

Check the USB Driver Status

•Does your camera model name or icon appear in the “Scanners and Cameras Properties dialog in Windows 98 or Windows 2000, or the [Scanners and Cameras] folder in Windows Me?

Display the “Scanners and Cameras Properties” dialog with the following steps.

1.Connect the camera to the computer with the USB cable.

2.Click the [Start] menu and select [Settings] and [Control Panel].

3.Double-click the [Scanners and Cameras] icon or folder.

Check to see if your camera model appears here. The names of scanners and other devices for which drivers have already been installed will show in this window.

In Windows Me, the name of the installed cameras or scanners will display.

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Contents To Download Images to a Computer For Use with the Canon Digital Camera Solution Disk VersionLoad images onto the computer Installing the USB Driver Disclaimer Trademark AcknowledgmentsWindows Macintosh Safety Precautions Introduction103 Using ZoomBrowser EX the First Time102 ZoomBrowser EX Canon Digital Camera Solution DiskIntroducing the Software PhotoStitch RemoteCaptureTwain Drivers Supports PhotoStitch PanoramasAdobe PhotoDeluxe Home Edition CD-ROM ArcSoft Camera Suite CD-ROMAdobe Photoshop LE CD-ROM Camera and Software Compatibility SoftwareSystem Requirements =Computer Model=Interface =Free Hard Disk SpaceInstalling/Uninstalling the Software Installing from the Canon Digital Camera Solution DiskInstalling from the ArcSoft Camera Suite CD-ROM Installing from the Adobe Photoshop LE CD-ROMInstalling from the Adobe PhotoDeluxe CD-ROM Uninstalling the SoftwareInstalling the USB Driver Installing the USB DriverPreinstalled Windows 98/Me/2000 Systems Only Windows Me or Windows 2000 Users Installing and uninstalling the WIA driverClick No to All if the Confirm File Replace dialog displays Using ZoomBrowser EX the First Time Starting ZoomBrowser EXFrom Loading to Printing USB InterfaceHow to Have ZoomBrowser EX Start Automatically CF Card Reader or PC Card Slot InterfaceStart ZoomBrowser EX Click the Import Images button and select From D\DcimSerial Interface Attach the camera to the computer with the serial cableHow to Check and Change Various Camera Settings ZoomBrowser EX Camera WindowLoading and Saving Images from the Camera Browser Display Area Click the OK button to start printing Printing ImagesClick the PhotoRecord Print button Displaying Images Zooming Images In and OutDouble-Clicking the Browser Display Area Selecting a Folder in the Tree ViewZooming a Single Image About the Image Viewer Edit PanelReplaying Movies Displaying Images in Chronological OrderShowing Images in a Slide Show About the Print Mark ButtonRefreshing the Contents of a Library Organizing ImagesChanging the File Location Adding a New Library FolderErasing Images by Folder Erasing ImagesErasing Images Singly Saving Computer Images to a CF Card in the Camera Editing Camera Slide ShowsEditing the Print Order Settings Dpof Dpof Settings PrecautionSending Images via E-mail Click the Finish buttonTo Merge Images Registered in ZoomBrowser EX Images Shot in Stitch Assist ModeMerging Panoramic Images with PhotoStitch Adobe PhotoDeluxe Home Edition Editing and Applying Special Effects to ImagesAdobe Photoshop LE Editing Movies ArcSoft PhotoImpressionArcSoft VideoImpression Edit or apply special effects to the imagePhotoRecord Window Image Resizing and Rotating Modes Image Resizing Mode Image Rotating ModeCreating a New Album Setting the Image Size for Printing Printing from PhotoRecord from Windows NT 4.0/WindowsFixed Photo Size Printing on Canon Perforated PaperShooting with RemoteCapture RemoteCapture WindowUsing Interval and Timer Shooting Timer ShootingAbout the RemoteCapture Control Buttons Printing a Thumbnail Index SheetPrecautions when Shooting with RemoteCapture Setting Basic Shooting Settings in RemoteCaptureChanging the Save Location and Other Preferences Converting RAW Images without Adjusting the Quality Converting RAW Images with Quality AdjustmentSelect the quality settings and click OK Converting RAW ImagesRestore the Database RAW Image Parameter Settings DialogHow to Change the File Format Saving in the Tiff 16 Bits/Channel FormatUsing ArcSoft PhotoImpression Installing the SoftwareLoading Images with TWAIN-Compliant Programs Starting the SoftwareConnecting via a CF Card Reader or PC Card Slot Connecting the Camera to a Serial InterfaceUsing Adobe Photoshop LE Installing Adobe Photoshop LEConnecting via a CF Card Reader or PC Card Slot Using Adobe PhotoDeluxe Home Edition Installing Adobe PhotoDeluxe Home EditionClick the Open Camera button Guide to the Twain Driver Window Loading Images Downloading Images from the CameraDownloading Images Directly from a CF Card Click the Camera buttonUsing the Scanners and Cameras Wizard Using Windows ExplorerUsing the File Dialog Downloading Images with Windows Me via WIA driverClick Add Set Set each parameter Click Apply to Camera Setting the Parameters EOS D30 OnlyParameter Settings Dialog Converting RAW Images Converting RAW images with Windows Me installing WIA driver How to Change the File Transmission Format Transmitting in the Tiff 16 Bits / Channel FormatTroubleshooting the USB Driver Installation Uninstalling the USB Driver from WindowsCheck the USB Driver Status Check This FirstWindows 98/Windows Me Find and delete the Drvdata.bin and Drvidx.bin files Windows Look for files starting with Oem Search for the Oem* files for Canon digital camerasUsing ImageBrowser the First Time System Requirements Installing / Uninstalling the SoftwareImageBrowser Canon Digital Camera Plug-In Module Adjusting Images for Transmission by E-mailPlug-In Module ArcSoft Camera Suite CD-ROM Macintosh =RAM Installer panel will display Installing from the ArcSoft Camera Suite CD-ROM What to Do if a Warning Dialog Displays Using ImageBrowser the First TimeStarting ImageBrowser Double-click the Dcim folder in the Explorer View Section How to Set ImageBrowser to Not Start AutomaticallyStart ImageBrowser Click the Canon Camera button ImageBrowser Camera Window Select Macintosh HD in the Explorer View Section Select the new folder in the Explorer View SectionRAW will display on RAW images Print Window Click an image and select Edit Caption from the Edit menuSetting the Image Size for Printing Using Additional ImageBrowser Functions About the Viewer Window Edit PanelDrag the tab up or down to go backward or forward in time Showing Images in a Slide Show Refreshing the Contents of the Browser Window Click the Send to Trash button Adding Sound Annotations to Images Click the Quit buttonEditing the Print Order Settings Dpof Adjusting Images for Transmission by E-mail Create a new messageTo Merge Images Registered in ImageBrowser Adobe PhotoDeluxe Editing Movies Allows you to add About the RemoteCapture Control Buttons Precautions when Shooting with RemoteCapture Changing the Save Location and Other Preferences Select a RAW image Saving in the Tiff 16 Bits / Channel Format Installing Plug-In Module Loading Images with Plug-In Compliant Application ProgramsCopying Plug-In Module to the Plug-Ins Folder Starting Adobe Photoshop LEConnect the camera to the computer with the serial cable What to Do if the ImageBrowser not found Dialog AppearsSerial Interface About AppleTalk Click the Computer button Click the icon and set the communication settingsStarting Plug-In Module and Loading Images Guide to the Plug-In Module Window Using Adobe PhotoDeluxe Installing Adobe PhotoDeluxeStarting Adobe PhotoDeluxe Start Adobe PhotoDeluxeWhat to Do if the ImageBrowser not found Dialog Appears Click the Computer button. The dialog will display Guide to the Plug-In Module Window Click Add Set Set each parameter Click Apply to CameraConverting RAW Images Click the Plug-In Module RAW button Displays the image Troubleshooting the Computer Connection Double-CheckWindows Platform Macintosh PlatformCustomer Support Canon Customer SupportOther Regions Adobe Customer Support ArcSoft Customer SupportNorth America