Service Information

MarCum Technologies is dedicated to providing you with the best customer service possible. We have designed a Web site dedicated to providing you, our customer, with answers to your questions, access to product accessories, repair information, online owners manuals, etc. These services can be obtained by going on line at www.marcumcustomerservice.com. We highly recommend that you take advantage of this service and utilize it as your first line of contact. For those of you that don’t have access to a computer, you can call our customer service department at 763-493-3748, Monday through Friday from 9:00am to 5:00pm CST.

When returning product for repair, please obtain a return authorization (RA) number by going online at www.marcumcustomerservice.com or by calling 763-493-3748. This number must be displayed on the outside of the box and will be used as a reference number when checking on the repair status. Always include a note with your return stating the problem, RA# and return shipping address (No P.O. boxes, must be UPS shippable address).

Please ship in original factory carton, please carefully package adding adequate internal protection as required. We make every attempt to complete our repairs within 48 hours of receipt. It is our goal to have you back on the water fishing as quickly as possible. Thank you in advance for your patience.

Ship product returns to:

MarCum Technologies Service Center 6713 Thesing Road

Brainerd, MN 56401