Quick Reference Guide | 5550 |
Note: For additional information about all the 5550 IP Console | |
features, refer to the 5550 IP Console Help. To access the Help, select Help from the | |
main Menu area, then select Contents. |
Answer a Call
1.Lift the handset (optional).
2.Press Answer on the keypad
OR
3.
OR
4.Press a [F1] to [F7] softkey
OR
5.Press Retrieve, then the incoming call ID digit
Transfer a Call
1.Dial the destination number.
2.Press Release on the keypad to complete the transfer and disconnect the call from the console.
Recover a Call
Retrieve an Incoming, Held, Transferred, or Parked Call
1.Press Retrieve, then the call ID digit
OR
2.
Queued Calls tab.
Answer a Recall
1.Press the [Recall] softkey
OR
2.Press Answer on the keypad.
3.Ask if the caller wants to continue waiting or wishes to be ring another extension.
Transfer a Recall to Voice Mail
1.Press Voicemail on the keypad to transfer a recall to the extension’s voice mailbox.
5550 IP Console Main Window
nMenu – access the
oTools – click the icons to access tools.
pConsole Status – view the console and system states.
qDirectories – access the Busy Lamp Field and Phone Book directories.
rQueued Calls – manage incoming, held, transferred, and parked calls.
sSource/Destination – view caller and
tCall Waiting/Line – view numerical and
uSoftkeys area – view softkey labels.
vResponse area – view date and time and system warnings.
1.Press Recover immediately after completing the transfer
OR
2.
Place a Call on Hold
1.Inform the caller that you are placing the call on hold.
2.Press Hold on the keypad.
Park a Call
1.Press or click [Park Call] and observe that the Park Call form replaces the Destination area.
2.Dial the desired extension number.
NOTE:You can also use the [Park At] softkey in the Directories panel. Refer to the 5550 IP Console Help for detailed instructions.
Conference a Call
1.With the two parties connected to the console — one in the Source area and the other in the Destination area — press the
[Conference] softkey.
To split a conference to speak privately to either caller
1.Press either [Source] or [Destination] softkey.
To add more parties to a conference
1.Dial the number of the next party.
2.Press the [Conference] softkey.
If the line is busy or unanswered or the person is unavailable
1.Press Cancel on the keypad to reconnect to the conference. You may continue adding more parties to the conference.
To release the conference from the con- sole
1. Press Release on the keypad.
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NOTE:Once you release the conference, you cannot