Quick Reference Guide | 5550 |
|
Using the Console Keypad
About the Console Keypad
The console keypad is used for dialing, call processing, and accessing system features.
You can adjust the slope of the keypad and detach (or attach it to) the handset cradle.
You can also use the console keypad to maximize and minimize the Main Window Directories and Queued Calls panels.
Use Volume to increase (+) or decrease
To maximize/minimize a panel
1.Press the associated keypad key, for example, Phone Book, or Incoming Calls.
If the panel was maximized on screen at the first keypad press, it is minimized.
If the panel was minimized on screen at the first keypad press, it is maximized.
2.Press the associated key to toggle between the maximized and minimized views.
Fixed Function Keys
Fixed Function keys are used to answer and manage calls.
ANSWER | Answer calls on a “first- |
| come first served” basis |
| (the default) or according |
| to the priorities assigned |
| using the Options |
| command in the Tools |
| menu |
RELEASE | Complete a call transfer |
HOLD | Put a call on hold |
RECOVER | Return a call you |
| transferred to the wrong |
| extension to the console |
RETRIEVE | Answer an incoming call, |
| or reconnect to a held, |
| transferred, or parked |
| call. |
CANCEL | Clear misdialed numbers |
Programmable Firmkeys
Programmable keys provide customized access to the following console features and system services.
Some of the features listed below are programmed for you by default; others are optional and may not be labeled on your console keypad. Refer to the 5550 IP Console Help for details.
Default Firmkeys
Scratch Pad | Phone Book | |
Bulletin Board | Busy Lamp Field | |
Voice Mail | (BLF) | |
Incoming Calls | ||
Pager | ||
Calls on Hold | ||
Message Waiting | ||
Transferred Calls | ||
Tones | ||
Parked Calls | ||
|
Optional Firmkeys
Emergency Call | Third Party App |
Guest Services | Trunk Status |
Help | Unassigned |
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