Mitel
5550
manual
User Guide
Tone Signaling
Symbols
Can I access a specific trunk?
Adjusting the Console
Setting Call Restrictions
Day and Night Service
Hotel/Motel Features
Cancel Call Forwarding
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USER GUIDE
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Contents
User Guide
Mitel Networks / 5550 IP Console
Symbols
Page
Contents
Hotel/Motel Features
Index
Page
Getting Started
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Getting Started
Introduction
Before you begin using the console
Console Components
Conventions used in this guide
Console Screen
Console Keypad
Firmkeys Volume Mute Keys Call- processing Keys
Softkeys F1 F12
Starting and Closing the Mitel Networks 5550 IP Console
Accessing tools for system programming and maintenance
Questions about Starting and Closing IP Console
Console Ringer
Adjusting the Console
Console Keypad and Handset Cradle
Unplugging the Handset or Headset
Handset/Headset
Console Language
Console Time
Call Handling Basics
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Call Handling Basics
Answering calls on a first-come, first-served basis
Answering Calls
About the Call Answering Softkeys
Selectively answering calls
Questions about Answering Calls
Leaving a Callback
Dialing Telephone Numbers
Placing an outside call for an extension
Other ways of dialing
Can I access a specific trunk?
Questions about Dialing Telephone Numbers
What do I do if I make a mistake while dialing?
Introducing the caller before completing the transfer
Extending Transferring Calls
Transferring a call to a voicemail box
To transfer a call
Questions about Transferring Calls
Transferring a call to an outside number
Can I transfer a call to another console?
Hold Recall
Holding and Retrieving Calls
Questions about Hold and Retrieve
Placing a Conference on Hold
Conference Calls
Answering Recalls
Recovering the Last Released Call
To answer a Recall
To retrieve the last call transferred from the console
Advanced Features
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Advanced Features
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Bulletin Board
Account Codes
To enter an Account Code
To post information on the Bulletin Board
To specify which calls are answered first
Call Answering Priority
Click Answer Priority
Questions about Call Park
Call Park
To park a call for retrieval by an extension user
Clear All Features
Cancel Call Forwarding
Questions about Clear All Features
Call Waiting Threshold
To set up an Associated Data Line Call to a remote facility
To set up a local Associated Data Linecall
Data Calls
To connect a caller to a modem
Questions about Day and Night Service
Day and Night Service
To change the service mode
What services are affected by Day or Night Service?
To cancel Do Not Disturb on behalf of an extension user
To set up Do Not Disturb on behalf of an extension user
To cancel Do Not Disturb for all extensions
Do Not Disturb Extensions
To read an Emergency Call
Emergency Calls
To delete an Emergency Call
To close the Emergency Call Log
Firmkey Programming
Feature Access Codes
Questions about Emergency Calls
When should I cancel Message Waiting notifications?
To cancel a Message Waiting indication
Message Waiting
Questions About Message Waiting
Override
Operator Absent/Present Status
Questions about Operator Absent/Present Status
Paging
Press Cancel or Release
To make a
If you have more than one paging zone
Phone Book
To access your system directory
Questions about Phone Book
Press Phone Book
Serial Call
Scratch Pad
To display traffic information by trunk group number
Trunk Group Status Display
After displaying traffic information you can
To turn off tone signaling
Tone Signaling
System Speed Call
To generate tones
Hotel/Motel Features
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Hotel/Motel Features
Displaying and Changing Room Information
About Suite Services
To display, enter, or change room information
Searching for Rooms
Press Guest Service
To search for rooms
Changing Room Occupancy and Condition Status
Setting and Clearing Wake-up Calls
Checking-In/Checking-Out
To check in or check out a guest
To set or remove call restrictions for a room
Setting Call Restrictions
Monitoring Guest Rooms
Blocking Room-to-Room Calls
To control whether Call Blocking affects a room
To turn Call Blocking on or off for the entire system
Printing Reports
Clearing the Message Register
To display or clear a room’s message register
To print a report
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Reference
Page
Reference
Greetings
Alarms
Call Forwarding
Rerouted Calls
System Rerouting
Transferred Calls
Class of Restriction
Class of Service
Code
Account Code
Glossary
Recall
Paging Zones
Hunt Groups
System Speed Call List
Call Forward No Answer
System Messages
COR
Headset or handset required for attendant operation
Must Cancel before dialing
Seized
Unable to Setup or Add to Conference
Trunk Numbers
Telephone Directory
Index
Index
Index
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