Mitel manual Starting and Closing the Mitel Networks 5550 IP Console

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Starting and Closing the Mitel Networks 5550 IP Console

The 5550 IP Console starts with the operator status set to

“Operator Absent.” To begin receiving calls, you must change the status to “Operator Present.” For more information, see page 37.

To start the 5550 IP Console

•Start Windows.

•Type your user name and password.

•Click on your Windows desktop.

To close the 5550 IP Console

•On the File menu, click Exit.

Accessing tools for system programming and maintenance

The 5550 IP Console provides access to tools used to program and maintain the 3300 ICP. Access requires authorization (i.e., a user name and password) and is usually restricted to trained technicians.

To access tools for system programming and maintenance

•On the File menu, click Connect to ESM or Connect to OPS Manager.

Note: OPS Manager is supported by Windows 98 and Windows 2000 operating systems only.

Questions about Starting and Closing the

5550 IP Console

What happens to incoming calls when I close the 5550 IP Console application?

If yours is the only console on the system, the system automatically switches to Night Service 1. Calls then ring night bells or another designated answering point. If there are other consoles, yours will switch to Operator Absent status

when you close the application. Other answering points will receive the calls that would otherwise go to your console. For

more information, see Day and Night Service on page 32 and Operator Status on page 37.

What happens to calls if my computer stops working?

Usually, a nearby extension will serve as a backup answering position in the event of a power failure or other problem that causes your computer to stop working. Calls that normally ring the console would then ring the backup extension.

Can I use other applications while the 5550 IP Console is running?

Yes, but keep in mind that having multiple applications open at the same time as the 5550 IP Console can adversely affect its performance. If possible, try to limit your use of other applications to periods when call traffic is low.

My screen goes blank sometimes—why?

A power-saving feature built into the computer automatically reduces the screen intensity when there has been no keyboard or mouse activity for approximately two minutes. After approximately five minutes, the screen goes blank. When you press the spacebar on the keyboard, the console screen will reappear.

8 ♦ Getting Started

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Contents User Guide Mitel Networks / 5550 IP Console Symbols Page Contents Hotel/Motel Features Index Page Getting Started Page Getting Started Before you begin using the console IntroductionConsole Components Conventions used in this guide Console Screen Firmkeys Volume Mute Keys Call- processing Keys Console KeypadSoftkeys F1 F12 Starting and Closing the Mitel Networks 5550 IP Console Accessing tools for system programming and maintenanceQuestions about Starting and Closing IP Console Console Ringer Adjusting the ConsoleConsole Keypad and Handset Cradle Handset/Headset Unplugging the Handset or HeadsetConsole Language Console TimeCall Handling Basics Page Call Handling Basics Answering Calls Answering calls on a first-come, first-served basisAbout the Call Answering Softkeys Selectively answering callsQuestions about Answering Calls Leaving a Callback Dialing Telephone NumbersPlacing an outside call for an extension Can I access a specific trunk? Other ways of dialingQuestions about Dialing Telephone Numbers What do I do if I make a mistake while dialing?Extending Transferring Calls Introducing the caller before completing the transferTransferring a call to a voicemail box To transfer a callQuestions about Transferring Calls Transferring a call to an outside numberCan I transfer a call to another console? Hold Recall Holding and Retrieving CallsQuestions about Hold and Retrieve Conference Calls Placing a Conference on HoldRecovering the Last Released Call Answering RecallsTo answer a Recall To retrieve the last call transferred from the consoleAdvanced Features Page Advanced Features Page Account Codes Bulletin BoardTo enter an Account Code To post information on the Bulletin BoardTo specify which calls are answered first Call Answering PriorityClick Answer Priority Questions about Call Park Call ParkTo park a call for retrieval by an extension user Cancel Call Forwarding Clear All FeaturesQuestions about Clear All Features Call Waiting ThresholdTo set up a local Associated Data Linecall To set up an Associated Data Line Call to a remote facilityData Calls To connect a caller to a modemDay and Night Service Questions about Day and Night ServiceTo change the service mode What services are affected by Day or Night Service?To set up Do Not Disturb on behalf of an extension user To cancel Do Not Disturb on behalf of an extension userTo cancel Do Not Disturb for all extensions Do Not Disturb ExtensionsEmergency Calls To read an Emergency CallTo delete an Emergency Call To close the Emergency Call LogFirmkey Programming Feature Access CodesQuestions about Emergency Calls To cancel a Message Waiting indication When should I cancel Message Waiting notifications?Message Waiting Questions About Message WaitingOverride Operator Absent/Present StatusQuestions about Operator Absent/Present Status Press Cancel or Release PagingTo make a If you have more than one paging zoneTo access your system directory Phone BookQuestions about Phone Book Press Phone BookScratch Pad Serial CallTo display traffic information by trunk group number Trunk Group Status DisplayAfter displaying traffic information you can Tone Signaling To turn off tone signalingSystem Speed Call To generate tonesHotel/Motel Features Page Hotel/Motel Features Displaying and Changing Room Information About Suite ServicesTo display, enter, or change room information Searching for Rooms Press Guest ServiceTo search for rooms Setting and Clearing Wake-up Calls Changing Room Occupancy and Condition StatusChecking-In/Checking-Out To check in or check out a guestSetting Call Restrictions To set or remove call restrictions for a roomBlocking Room-to-Room Calls Monitoring Guest RoomsTo control whether Call Blocking affects a room To turn Call Blocking on or off for the entire systemClearing the Message Register Printing ReportsTo display or clear a room’s message register To print a reportPage Reference Page Reference Alarms GreetingsRerouted Calls Call ForwardingSystem Rerouting Transferred CallsClass of Service Class of RestrictionCode Glossary Account CodeRecall Hunt Groups Paging ZonesSystem Speed Call List System Messages Call Forward No AnswerCOR Headset or handset required for attendant operation Must Cancel before dialing Seized Unable to Setup or Add to Conference Telephone Directory Trunk NumbersIndex Index Index
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