Mitel 5550 manual Dialing Telephone Numbers, Leaving a Callback

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Dialing Telephone Numbers

You can dial an internal extension number or the number of a telephone outside the system. Either the Source or Destination areas must be clear.

To call an extension

1.Dial the extension number from the console keypad.

Information about the extension appears in the Destination area. If information about an answered call is currently in the Destination area, that information moves to the Source area as soon as you start dialing.

2.Press Release

to release the call. If the extension is busy, the transferred call will automatically camp on to the line to wait until it becomes free. You can also handle the call in one of the following ways:

If the extension is busy

•Press [Source]

and ask what the Source party would like to do. This leaves the Destination information displayed so that you can easily take a message and set Message Waiting on the destination extension, if required. (See Message Waiting on page 36.)

Or

•Press Cancel

to cancel the call. The caller remains in the Source area, but the information in the Destination area is lost, which makes setting Message Waiting more difficult.

Or

•Press [Override]

to intrude into the Destination party’s call if permitted by your and the extension’s Class of Service (see Override on page 37).

To call an outside number

1.Dial the External Line Access Code ( ______ )*.

2.Dial the telephone number.

Information about the outside call appears in the Destination area.

Leaving a Callback

You can request a Callback after reaching a busy line (extension or trunk). The system monitors the line and rings the console when the line becomes free. Note that Callbacks on outside lines are used when all system trunks are busy, not when the called party is busy.

To leave a Callback after reaching a busy line

•Press [Callback].

Placing an outside call for an extension

Extension users can usually place their own calls. However, they could ask you to place a call for them. Before dialing, you may want to note the extension’s COR number (see Class of Restriction on page 60). Check with your communications department for specific instructions on how to handle such requests.

To place an outside call for an extension

1.Answer the call from the extension.

2.Dial the External Line Access Code ( ______ )*.

3.Dial the telephone number.

4.Press Release

to release the call from the console and connect the extension to the outside line.

*Use this space to record the digits you dial to access an outside line.

16 ♦ Call Handling Basics

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Contents User Guide Mitel Networks / 5550 IP Console Symbols Page Contents Hotel/Motel Features Index Page Getting Started Page Getting Started Before you begin using the console IntroductionConsole Components Conventions used in this guideConsole Screen Firmkeys Volume Mute Keys Call- processing Keys Console KeypadSoftkeys F1 F12 Accessing tools for system programming and maintenance Starting and Closing the Mitel Networks 5550 IP ConsoleQuestions about Starting and Closing IP Console Adjusting the Console Console RingerConsole Keypad and Handset Cradle Handset/Headset Unplugging the Handset or HeadsetConsole Language Console TimeCall Handling Basics Page Call Handling Basics Answering Calls Answering calls on a first-come, first-served basisAbout the Call Answering Softkeys Selectively answering callsQuestions about Answering Calls Dialing Telephone Numbers Leaving a CallbackPlacing an outside call for an extension Can I access a specific trunk? Other ways of dialingQuestions about Dialing Telephone Numbers What do I do if I make a mistake while dialing?Extending Transferring Calls Introducing the caller before completing the transferTransferring a call to a voicemail box To transfer a callTransferring a call to an outside number Questions about Transferring CallsCan I transfer a call to another console? Holding and Retrieving Calls Hold RecallQuestions about Hold and Retrieve Conference Calls Placing a Conference on HoldRecovering the Last Released Call Answering RecallsTo answer a Recall To retrieve the last call transferred from the consoleAdvanced Features Page Advanced Features Page Account Codes Bulletin BoardTo enter an Account Code To post information on the Bulletin BoardCall Answering Priority To specify which calls are answered firstClick Answer Priority Call Park Questions about Call ParkTo park a call for retrieval by an extension user Cancel Call Forwarding Clear All FeaturesQuestions about Clear All Features Call Waiting ThresholdTo set up a local Associated Data Linecall To set up an Associated Data Line Call to a remote facilityData Calls To connect a caller to a modemDay and Night Service Questions about Day and Night ServiceTo change the service mode What services are affected by Day or Night Service?To set up Do Not Disturb on behalf of an extension user To cancel Do Not Disturb on behalf of an extension userTo cancel Do Not Disturb for all extensions Do Not Disturb ExtensionsEmergency Calls To read an Emergency CallTo delete an Emergency Call To close the Emergency Call LogFeature Access Codes Firmkey ProgrammingQuestions about Emergency Calls To cancel a Message Waiting indication When should I cancel Message Waiting notifications?Message Waiting Questions About Message WaitingOperator Absent/Present Status OverrideQuestions about Operator Absent/Present Status Press Cancel or Release PagingTo make a If you have more than one paging zoneTo access your system directory Phone BookQuestions about Phone Book Press Phone BookScratch Pad Serial CallTrunk Group Status Display To display traffic information by trunk group numberAfter displaying traffic information you can Tone Signaling To turn off tone signalingSystem Speed Call To generate tonesHotel/Motel Features Page Hotel/Motel Features About Suite Services Displaying and Changing Room InformationTo display, enter, or change room information Press Guest Service Searching for RoomsTo search for rooms Setting and Clearing Wake-up Calls Changing Room Occupancy and Condition StatusChecking-In/Checking-Out To check in or check out a guestSetting Call Restrictions To set or remove call restrictions for a roomBlocking Room-to-Room Calls Monitoring Guest RoomsTo control whether Call Blocking affects a room To turn Call Blocking on or off for the entire systemClearing the Message Register Printing ReportsTo display or clear a room’s message register To print a reportPage Reference Page Reference Alarms GreetingsRerouted Calls Call ForwardingSystem Rerouting Transferred CallsClass of Service Class of RestrictionCode Glossary Account CodeRecall Hunt Groups Paging ZonesSystem Speed Call List System Messages Call Forward No AnswerCOR Headset or handset required for attendant operation Must Cancel before dialing Seized Unable to Setup or Add to Conference Telephone Directory Trunk NumbersIndex Index Index
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