Mitel 5550 manual Glossary, Account Code

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Glossary

Account Code

A code you dial to access certain system features; to apply your Class of Service (COS) at a different extension; or to associate a caller with an SMDR record for accounting purposes.

ARS - Automatic Route Selection

This is an application that handles long distance call routing automatically.

Broadcast Group

When a line has an appearance on another telephone, it is said to be in a broadcast group. This means that all extensions with that line appearance have access to and may use that line.

Call Privacy (Data Line Security)

A COS feature which prevents an extension from receiving Camp- on Tone -- which could interfere with data transmission.

Camp-on

A feature allowing the system to queue calls directed to a busy extension, then automatically connects the waiting party to the extension when it becomes free. The busy extension user hears Camp-on Tone indicating a call is camped-on. The waiting caller is put on hold and hears music or silence.

Class of Restriction (COR)

Control of a station or trunk’s access to trunk circuits. A station may have up to three different CORs specified for Day, Night 1 or Night 2 Service.

Class of Service (COS)

A level of service defined by a specific set of features that controls an extension’s access to these features. A station may have up to three different COSs specified for Day, Night 1 or Night 2 Service.

Consultation Hold

A temporary hold applied to a call while an extension or console user activates a feature or makes a call.

Customer Data Entry (CDE)

The entry of programmed data, specific to the customer’s requirements. Customer data includes such items as directory information, COS and COR allocations, and trunk data.

Direct Inward Dialing (DID)

This feature allows outside trunks to reach pre-programmed extensions directly, without going through the Attendant console.

Direct Inward System Access (DISA)

A feature which allows callers to dial directly into the telephone system and activate features and facilities.

External Line Access Code

A code which precedes a dialed number to indicate to the telephone system that the telephone number is outside the system.

Firmkeys

Keys on the console keypad that can be programmed to access console features and system services.

Hunt Group

Extensions linked together in a group with a common (pilot) telephone number as well as their own personal extension numbers. Two types of hunting are available with your telephone system: Circular Hunting and Terminal Hunting.

Circular Hunting: A new call to the Hunt Group is directed to the first idle extension found after the extension, which received the last call. This provides equitable call distribution to all the extensions.

Terminal Hunting: Hunting takes place in the order in which the extensions were programmed into the hunt group. It always starts with the first extension in the list and the hunting ends with the first idle extension found.

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Contents User Guide Mitel Networks / 5550 IP Console Symbols Page Contents Hotel/Motel Features Index Page Getting Started Page Getting Started Before you begin using the console IntroductionConsole Components Conventions used in this guideConsole Screen Firmkeys Volume Mute Keys Call- processing Keys Console KeypadSoftkeys F1 F12 Questions about Starting and Closing IP Console Accessing tools for system programming and maintenanceStarting and Closing the Mitel Networks 5550 IP Console Console Keypad and Handset Cradle Adjusting the ConsoleConsole Ringer Handset/Headset Unplugging the Handset or HeadsetConsole Language Console TimeCall Handling Basics Page Call Handling Basics Answering Calls Answering calls on a first-come, first-served basisAbout the Call Answering Softkeys Selectively answering callsQuestions about Answering Calls Placing an outside call for an extension Dialing Telephone NumbersLeaving a Callback Can I access a specific trunk? Other ways of dialingQuestions about Dialing Telephone Numbers What do I do if I make a mistake while dialing?Extending Transferring Calls Introducing the caller before completing the transferTransferring a call to a voicemail box To transfer a callCan I transfer a call to another console? Transferring a call to an outside numberQuestions about Transferring Calls Questions about Hold and Retrieve Holding and Retrieving CallsHold Recall Conference Calls Placing a Conference on HoldRecovering the Last Released Call Answering RecallsTo answer a Recall To retrieve the last call transferred from the consoleAdvanced Features Page Advanced Features Page Account Codes Bulletin BoardTo enter an Account Code To post information on the Bulletin BoardClick Answer Priority Call Answering PriorityTo specify which calls are answered first To park a call for retrieval by an extension user Call ParkQuestions about Call Park Cancel Call Forwarding Clear All FeaturesQuestions about Clear All Features Call Waiting ThresholdTo set up a local Associated Data Linecall To set up an Associated Data Line Call to a remote facilityData Calls To connect a caller to a modemDay and Night Service Questions about Day and Night ServiceTo change the service mode What services are affected by Day or Night Service?To set up Do Not Disturb on behalf of an extension user To cancel Do Not Disturb on behalf of an extension userTo cancel Do Not Disturb for all extensions Do Not Disturb ExtensionsEmergency Calls To read an Emergency CallTo delete an Emergency Call To close the Emergency Call LogQuestions about Emergency Calls Feature Access CodesFirmkey Programming To cancel a Message Waiting indication When should I cancel Message Waiting notifications?Message Waiting Questions About Message WaitingQuestions about Operator Absent/Present Status Operator Absent/Present StatusOverride Press Cancel or Release PagingTo make a If you have more than one paging zoneTo access your system directory Phone BookQuestions about Phone Book Press Phone BookScratch Pad Serial CallAfter displaying traffic information you can Trunk Group Status DisplayTo display traffic information by trunk group number Tone Signaling To turn off tone signalingSystem Speed Call To generate tonesHotel/Motel Features Page Hotel/Motel Features To display, enter, or change room information About Suite ServicesDisplaying and Changing Room Information To search for rooms Press Guest ServiceSearching for Rooms Setting and Clearing Wake-up Calls Changing Room Occupancy and Condition StatusChecking-In/Checking-Out To check in or check out a guestSetting Call Restrictions To set or remove call restrictions for a roomBlocking Room-to-Room Calls Monitoring Guest RoomsTo control whether Call Blocking affects a room To turn Call Blocking on or off for the entire systemClearing the Message Register Printing ReportsTo display or clear a room’s message register To print a reportPage Reference Page Reference Alarms Greetings Rerouted Calls Call Forwarding System Rerouting Transferred CallsClass of Service Class of RestrictionCode Glossary Account CodeRecall Hunt Groups Paging ZonesSystem Speed Call List System Messages Call Forward No AnswerCOR Headset or handset required for attendant operation Must Cancel before dialing Seized Unable to Setup or Add to Conference Telephone Directory Trunk NumbersIndex Index Index
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