Mitel Class of Restriction and Class of Service for Systems
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Class of Restriction

Each extension and trunk in the system is assigned a Class of Restriction. As its name implies, a Class of Restriction (COR) may restrict an extension (or a trunk) from accessing an external route at a given time.

The extension’s COR is displayed in the Source or Destination area of the console screen, along with its Class of Service and the other information on the caller.

Here are a few examples on how the Class of Restriction can affect users:

•The extensions with a given COR may not dial outside the system at all, having to ask the assistance of the attendant to do so.

•Extensions with another COR may have to go through the attendant in order to dial long distance.

•Extensions with yet another COR may only dial certain long- distance numbers and at given times of the day.

•Extensions with the least restrictions programmed could dial anywhere at any time.

•The extension’s COR may change with Day, Night 1 and Night 2 services.

•Routing may change according to the time of the day and the day of the week, indicating different outside dialing privileges according to the time of dialing.

Class of Service

Not all the features described in this Guide are available on your console or on other extensions.

An extension’s Class of Service (COS) appears, with the information about that extension, in the Source or Destination area of the console screen.

Each COS defines which features an extension or console can activate. The message “Feature not allowed” appears on the console screen when you try to access a feature not allowed in your or the extension’s COS.

Here are some examples of how a COS could affect users:

•COS could change depending on whether the system is in Day, Night 1, or Night 2 Service.

•Extensions without an appropriate COS could be denied access to certain features, such as Call Override, Paging Access or Setting Message Waiting Notification.

•You and other extension users may be required to enter an Account Code for additional system access or when you want to use your COS at a different extension.

•Some extension users cannot be overridden.

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Contents User Guide Mitel Networks / 5550 IP Console Symbols Page Contents Hotel/Motel Features Index Page Getting Started Page Getting Started Console Components Before you begin using the consoleIntroduction Conventions used in this guideConsole Screen Firmkeys Volume Mute Keys Call- processing Keys Console KeypadSoftkeys F1 F12 Accessing tools for system programming and maintenance Starting and Closing the Mitel Networks 5550 IP ConsoleQuestions about Starting and Closing IP Console Adjusting the Console Console RingerConsole Keypad and Handset Cradle Console Language Handset/HeadsetUnplugging the Handset or Headset Console TimeCall Handling Basics Page Call Handling Basics About the Call Answering Softkeys Answering CallsAnswering calls on a first-come, first-served basis Selectively answering callsQuestions about Answering Calls Dialing Telephone Numbers Leaving a CallbackPlacing an outside call for an extension Questions about Dialing Telephone Numbers Can I access a specific trunk?Other ways of dialing What do I do if I make a mistake while dialing?Transferring a call to a voicemail box Extending Transferring CallsIntroducing the caller before completing the transfer To transfer a callTransferring a call to an outside number Questions about Transferring CallsCan I transfer a call to another console? Holding and Retrieving Calls Hold RecallQuestions about Hold and Retrieve Conference Calls Placing a Conference on HoldTo answer a Recall Recovering the Last Released CallAnswering Recalls To retrieve the last call transferred from the consoleAdvanced Features Page Advanced Features Page To enter an Account Code Account CodesBulletin Board To post information on the Bulletin BoardCall Answering Priority To specify which calls are answered firstClick Answer Priority Call Park Questions about Call ParkTo park a call for retrieval by an extension user Questions about Clear All Features Cancel Call ForwardingClear All Features Call Waiting ThresholdData Calls To set up a local Associated Data LinecallTo set up an Associated Data Line Call to a remote facility To connect a caller to a modemTo change the service mode Day and Night ServiceQuestions about Day and Night Service What services are affected by Day or Night Service?To cancel Do Not Disturb for all extensions To set up Do Not Disturb on behalf of an extension userTo cancel Do Not Disturb on behalf of an extension user Do Not Disturb ExtensionsTo delete an Emergency Call Emergency CallsTo read an Emergency Call To close the Emergency Call LogFeature Access Codes Firmkey ProgrammingQuestions about Emergency Calls Message Waiting To cancel a Message Waiting indicationWhen should I cancel Message Waiting notifications? Questions About Message WaitingOperator Absent/Present Status OverrideQuestions about Operator Absent/Present Status To make a Press Cancel or ReleasePaging If you have more than one paging zoneQuestions about Phone Book To access your system directoryPhone Book Press Phone BookScratch Pad Serial CallTrunk Group Status Display To display traffic information by trunk group numberAfter displaying traffic information you can System Speed Call Tone SignalingTo turn off tone signaling To generate tonesHotel/Motel Features Page Hotel/Motel Features About Suite Services Displaying and Changing Room InformationTo display, enter, or change room information Press Guest Service Searching for RoomsTo search for rooms Checking-In/Checking-Out Setting and Clearing Wake-up CallsChanging Room Occupancy and Condition Status To check in or check out a guestSetting Call Restrictions To set or remove call restrictions for a roomTo control whether Call Blocking affects a room Blocking Room-to-Room CallsMonitoring Guest Rooms To turn Call Blocking on or off for the entire systemTo display or clear a room’s message register Clearing the Message RegisterPrinting Reports To print a reportPage Reference Page Reference Alarms GreetingsSystem Rerouting Rerouted CallsCall Forwarding Transferred CallsClass of Service Class of RestrictionCode Glossary Account CodeRecall Hunt Groups Paging ZonesSystem Speed Call List System Messages Call Forward No AnswerCOR Headset or handset required for attendant operation Must Cancel before dialing Seized Unable to Setup or Add to Conference Telephone Directory Trunk NumbersIndex Index Index
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5550 specifications

The Mitel 5550 is a sophisticated and feature-rich application that serves as an essential component of modern communication systems. Designed for businesses seeking an efficient and user-friendly interface for managing calls, the Mitel 5550 enhances the overall communication experience by integrating advanced telephony features with a robust software platform.

One of the key features of the Mitel 5550 is its intuitive user interface, which allows operators and users to manage their calls effortlessly. The application provides easy access to various functions such as call handling, call transfer, and voicemail management. The graphical display simplifies the navigation process, enabling users to quickly find the information they need and respond to incoming calls effectively.

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In summary, the Mitel 5550 stands out as a powerful communication solution, combining user-friendly design with advanced technology. Its capability to manage calls effectively and its integration of collaboration tools make it an ideal choice for businesses looking to enhance their communication infrastructure. With the Mitel 5550, organizations can achieve a higher level of operational efficiency and improve customer service, ultimately driving growth and success in a competitive marketplace.
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