Mitel 5550 manual Operator Absent/Present Status, Override

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Operator Absent/Present Status

You can change the Operator status to Absent when you plan to be away from your desk and do not want calls sent to your console. All new and waiting calls will ring another destination determined by system programming.

To change the Operator Present/Absent status

•Select the state you want from the list in the Console Status area.

If you are the only Attendant on the system and you attempt to change the console status to Absent, a warning message will appear on your screen: ‘Absent Feature Disallowed for Last Attendant. Select Night Service.’ For more information about Night Service, see page 32.

Note: Unplugging the handset or headset will automatically change the Attendant Status to Absent. See Unplugging Handset or Headset on page 10 for more information.

Questions about Operator Absent/Present Status

What happens to my calls when I activate

Operator Absent?

All new and waiting calls to your console are automatically rerouted to programmed destinations. Calls that you may have put on hold will time-out and either be given reorder tone or redirected to the programmed destination. However, you can still originate calls.

Note: If a console has not processed a call after a program- mable time-out period, the console status automatically changes to Operator Absent.

Override

You can interrupt a busy extension or intrude on a busy outside line.

To intrude on a busy extension

1.Press [Override].

All parties in the conversation hear Override Tone (a brief tone every six seconds) for as long as you are connected to the call.

Everything you say is overheard by all connected parties.

The message ‘Feature not allowed’ appears if your Class of Service does not allow you to override the extension.

2.After the override, you may,

•press Release to disconnect the console from the call.

Or

•press Cancel to reconnect to the call in Source and disconnect from the call in Destination.

To intrude on a busy trunk (outside line)

1.Dial Individual Trunk Access Code.

2.Dial trunk number.

For a list of trunk numbers, use the Trunk Group Status Display feature described on page 41.

3.Press [Override].

The callers hear Override Tone as long as you are connected to the call. When they hang up, the line is available for your use.

Advanced Features ♦ 37

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Contents User Guide Mitel Networks / 5550 IP Console Symbols Page Contents Hotel/Motel Features Index Page Getting Started Page Getting Started Introduction Before you begin using the consoleConsole Components Conventions used in this guideConsole Screen Console Keypad Firmkeys Volume Mute Keys Call- processing KeysSoftkeys F1 F12 Accessing tools for system programming and maintenance Starting and Closing the Mitel Networks 5550 IP ConsoleQuestions about Starting and Closing IP Console Adjusting the Console Console RingerConsole Keypad and Handset Cradle Unplugging the Handset or Headset Handset/HeadsetConsole Language Console TimeCall Handling Basics Page Call Handling Basics Answering calls on a first-come, first-served basis Answering CallsAbout the Call Answering Softkeys Selectively answering callsQuestions about Answering Calls Dialing Telephone Numbers Leaving a CallbackPlacing an outside call for an extension Other ways of dialing Can I access a specific trunk?Questions about Dialing Telephone Numbers What do I do if I make a mistake while dialing?Introducing the caller before completing the transfer Extending Transferring CallsTransferring a call to a voicemail box To transfer a callTransferring a call to an outside number Questions about Transferring CallsCan I transfer a call to another console? Holding and Retrieving Calls Hold RecallQuestions about Hold and Retrieve Placing a Conference on Hold Conference CallsAnswering Recalls Recovering the Last Released CallTo answer a Recall To retrieve the last call transferred from the consoleAdvanced Features Page Advanced Features Page Bulletin Board Account CodesTo enter an Account Code To post information on the Bulletin BoardCall Answering Priority To specify which calls are answered firstClick Answer Priority Call Park Questions about Call ParkTo park a call for retrieval by an extension user Clear All Features Cancel Call ForwardingQuestions about Clear All Features Call Waiting ThresholdTo set up an Associated Data Line Call to a remote facility To set up a local Associated Data LinecallData Calls To connect a caller to a modemQuestions about Day and Night Service Day and Night ServiceTo change the service mode What services are affected by Day or Night Service?To cancel Do Not Disturb on behalf of an extension user To set up Do Not Disturb on behalf of an extension userTo cancel Do Not Disturb for all extensions Do Not Disturb Extensions To read an Emergency Call Emergency Calls To delete an Emergency Call To close the Emergency Call LogFeature Access Codes Firmkey ProgrammingQuestions about Emergency Calls When should I cancel Message Waiting notifications? To cancel a Message Waiting indicationMessage Waiting Questions About Message WaitingOperator Absent/Present Status OverrideQuestions about Operator Absent/Present Status Paging Press Cancel or ReleaseTo make a If you have more than one paging zonePhone Book To access your system directoryQuestions about Phone Book Press Phone BookSerial Call Scratch PadTrunk Group Status Display To display traffic information by trunk group numberAfter displaying traffic information you can To turn off tone signaling Tone SignalingSystem Speed Call To generate tonesHotel/Motel Features Page Hotel/Motel Features About Suite Services Displaying and Changing Room InformationTo display, enter, or change room information Press Guest Service Searching for RoomsTo search for rooms Changing Room Occupancy and Condition Status Setting and Clearing Wake-up CallsChecking-In/Checking-Out To check in or check out a guestTo set or remove call restrictions for a room Setting Call RestrictionsMonitoring Guest Rooms Blocking Room-to-Room CallsTo control whether Call Blocking affects a room To turn Call Blocking on or off for the entire systemPrinting Reports Clearing the Message RegisterTo display or clear a room’s message register To print a reportPage Reference Page Reference Greetings AlarmsCall Forwarding Rerouted CallsSystem Rerouting Transferred CallsClass of Restriction Class of ServiceCode Account Code GlossaryRecall Paging Zones Hunt GroupsSystem Speed Call List Call Forward No Answer System MessagesCOR Headset or handset required for attendant operation Must Cancel before dialing Seized Unable to Setup or Add to Conference Trunk Numbers Telephone DirectoryIndex Index Index

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