Mitel 5550 manual Console Screen

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Console Screen

The 5550 IP Console screen is divided into five areas:

Console

Status Area

Application

Area

Call Waiting

Area

Softkey Area

Response Area

•The Console Status area shows you at a glance what state the console and the system are in —for example whether the console ringer is on or off and whether the system is in Day or Night Service.

•The Application area is divided into four sections: The top left section displays information about calls on hold; the top right, a Phone Book for finding users on the system and other tools such as an electronic scratch pad for taking notes. The bottom two areas display information on the Source (calling party) and Destination (called party) of all calls handled by the console. The Source area also shows the line on which you answered the call. The Destination area also shows call forwarding information.

The information displayed includes the name of the party, extension or trunk number or trunk label, type of extension, status of call (e.g., ringing), privileges assigned to the trunk or extension, and the type of call (e.g., Conference, Recall, Serial).

•The Call Waiting area displays an icon ( ) as a visual indication of incoming calls. The icon appears above the softkey that is used to answer the call. You can tell how many calls are waiting

by the color of the icon: yellow ( ) for one call;

blue ( ) for two calls and red ( ) for three or more calls.

•The Softkey areas at the bottom of the screen and above the Destination area (i.e. in the Phone Book) display the Softkey commands. The commands correspond to the Function keys on the computer keyboard. See the next section for more information on the Softkeys.

•The Response area at the bottom of the screen displays the date and time, the number of calls waiting to be answered, and messages received from the system.

Getting Started ♦ 5

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Contents User Guide Mitel Networks / 5550 IP Console Symbols Page Contents Hotel/Motel Features Index Page Getting Started Page Getting Started Introduction Before you begin using the consoleConsole Components Conventions used in this guideConsole Screen Console Keypad Firmkeys Volume Mute Keys Call- processing KeysSoftkeys F1 F12 Starting and Closing the Mitel Networks 5550 IP Console Accessing tools for system programming and maintenanceQuestions about Starting and Closing IP Console Console Ringer Adjusting the ConsoleConsole Keypad and Handset Cradle Unplugging the Handset or Headset Handset/HeadsetConsole Language Console TimeCall Handling Basics Page Call Handling Basics Answering calls on a first-come, first-served basis Answering CallsAbout the Call Answering Softkeys Selectively answering callsQuestions about Answering Calls Leaving a Callback Dialing Telephone NumbersPlacing an outside call for an extension Other ways of dialing Can I access a specific trunk?Questions about Dialing Telephone Numbers What do I do if I make a mistake while dialing?Introducing the caller before completing the transfer Extending Transferring CallsTransferring a call to a voicemail box To transfer a callQuestions about Transferring Calls Transferring a call to an outside numberCan I transfer a call to another console? Hold Recall Holding and Retrieving CallsQuestions about Hold and Retrieve Placing a Conference on Hold Conference CallsAnswering Recalls Recovering the Last Released CallTo answer a Recall To retrieve the last call transferred from the consoleAdvanced Features Page Advanced Features Page Bulletin Board Account CodesTo enter an Account Code To post information on the Bulletin BoardTo specify which calls are answered first Call Answering PriorityClick Answer Priority Questions about Call Park Call ParkTo park a call for retrieval by an extension user Clear All Features Cancel Call ForwardingQuestions about Clear All Features Call Waiting ThresholdTo set up an Associated Data Line Call to a remote facility To set up a local Associated Data LinecallData Calls To connect a caller to a modemQuestions about Day and Night Service Day and Night ServiceTo change the service mode What services are affected by Day or Night Service?To cancel Do Not Disturb on behalf of an extension user To set up Do Not Disturb on behalf of an extension userTo cancel Do Not Disturb for all extensions Do Not Disturb ExtensionsTo read an Emergency Call Emergency CallsTo delete an Emergency Call To close the Emergency Call LogFirmkey Programming Feature Access CodesQuestions about Emergency Calls When should I cancel Message Waiting notifications? To cancel a Message Waiting indicationMessage Waiting Questions About Message WaitingOverride Operator Absent/Present StatusQuestions about Operator Absent/Present Status Paging Press Cancel or ReleaseTo make a If you have more than one paging zonePhone Book To access your system directoryQuestions about Phone Book Press Phone BookSerial Call Scratch PadTo display traffic information by trunk group number Trunk Group Status DisplayAfter displaying traffic information you can To turn off tone signaling Tone SignalingSystem Speed Call To generate tonesHotel/Motel Features Page Hotel/Motel Features Displaying and Changing Room Information About Suite ServicesTo display, enter, or change room information Searching for Rooms Press Guest ServiceTo search for rooms Changing Room Occupancy and Condition Status Setting and Clearing Wake-up CallsChecking-In/Checking-Out To check in or check out a guestTo set or remove call restrictions for a room Setting Call RestrictionsMonitoring Guest Rooms Blocking Room-to-Room CallsTo control whether Call Blocking affects a room To turn Call Blocking on or off for the entire systemPrinting Reports Clearing the Message RegisterTo display or clear a room’s message register To print a reportPage Reference Page Reference Greetings AlarmsCall Forwarding Rerouted CallsSystem Rerouting Transferred CallsClass of Restriction Class of ServiceCode Account Code GlossaryRecall Paging Zones Hunt GroupsSystem Speed Call List Call Forward No Answer System MessagesCOR Headset or handset required for attendant operation Must Cancel before dialing Seized Unable to Setup or Add to Conference Trunk Numbers Telephone DirectoryIndex Index Index
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5550 specifications

The Mitel 5550 is a sophisticated and feature-rich application that serves as an essential component of modern communication systems. Designed for businesses seeking an efficient and user-friendly interface for managing calls, the Mitel 5550 enhances the overall communication experience by integrating advanced telephony features with a robust software platform.

One of the key features of the Mitel 5550 is its intuitive user interface, which allows operators and users to manage their calls effortlessly. The application provides easy access to various functions such as call handling, call transfer, and voicemail management. The graphical display simplifies the navigation process, enabling users to quickly find the information they need and respond to incoming calls effectively.

The Mitel 5550 leverages the latest VoIP technology to provide high-quality audio and video communications. This technology enables seamless integration with other communication systems, allowing businesses to operate more efficiently. Additionally, the application supports various communication protocols, ensuring compatibility with a wide range of devices and systems. This versatility is crucial for organizations that require flexibility in their communication infrastructure.

Another notable characteristic of the Mitel 5550 is its advanced call management capabilities. Users can monitor multiple lines and extensions in real time, gaining insights into call patterns and volume. This information is invaluable for optimizing workforce productivity and ensuring that customer calls are handled promptly. The application also includes features such as call recording, which provides organizations with the ability to review calls for training and quality assurance purposes.

Moreover, the Mitel 5550 supports collaboration tools that facilitate teamwork and enhance overall productivity. Users can engage in conference calls, share documents, and access shared calendars, all within a unified platform. This integration of collaboration features fosters a more connected work environment, enabling employees to work together efficiently, regardless of their physical location.

In summary, the Mitel 5550 stands out as a powerful communication solution, combining user-friendly design with advanced technology. Its capability to manage calls effectively and its integration of collaboration tools make it an ideal choice for businesses looking to enhance their communication infrastructure. With the Mitel 5550, organizations can achieve a higher level of operational efficiency and improve customer service, ultimately driving growth and success in a competitive marketplace.
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