Mitel 5550 manual Questions about Call Park, To park a call for retrieval by an extension user

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Call Park

Provided the appropriate access code is programmed into the system, this feature allows an extension user to retrieve a call that you put on hold, by dialing the Call Park - Remote Retrieve access code, followed by the console identity number and the hold position number displayed on your screen.

To park a call for retrieval by an extension user

1.Put a call on hold (see Holding and Retrieving Calls on page 20).

The screen displays the call in the first available Hold position—for example,

2.Page the requested party, informing him or her of the hold position number.

In the example above, assuming that the caller on Trunk 25 (hold position 2) wants to talk to Mr. Smith, and that the Call Park - Remote Retrieve Code is 69, you could page Mr. Smith in the following manner: “Mr. Smith, please dial 69 152.”

The called party can then retrieve the call by dialing the Call Park - Remote Retrieve access code (69 in the example), followed by the two-digit console identity number (15 in the example), and the hold position number (2 in the example).

When the called party retrieves the call, the call is removed from the hold position on your screen.

Up to six calls can be parked at the console at any one time.

Questions about Call Park

What happens if the called party does not retrieve the call?

After a predetermined period of time, the call will automatically recall your console.

What happens if I change the status of the console to “Operator Absent” while I have parked calls?

The parked call will remain in the attendant hold position for the same predetermined period of time. This allows system users to retrieve calls parked at a console whose attendant just left. After the predetermined period of time, all parked calls (external and internal) are automatically routed to a programmed answering point.

Advanced Features ♦ 29

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Contents User Guide Mitel Networks / 5550 IP Console Symbols Page Contents Hotel/Motel Features Index Page Getting Started Page Getting Started Introduction Before you begin using the consoleConsole Components Conventions used in this guideConsole Screen Console Keypad Firmkeys Volume Mute Keys Call- processing KeysSoftkeys F1 F12 Starting and Closing the Mitel Networks 5550 IP Console Accessing tools for system programming and maintenanceQuestions about Starting and Closing IP Console Console Ringer Adjusting the ConsoleConsole Keypad and Handset Cradle Unplugging the Handset or Headset Handset/HeadsetConsole Language Console TimeCall Handling Basics Page Call Handling Basics Answering calls on a first-come, first-served basis Answering CallsAbout the Call Answering Softkeys Selectively answering callsQuestions about Answering Calls Leaving a Callback Dialing Telephone NumbersPlacing an outside call for an extension Other ways of dialing Can I access a specific trunk?Questions about Dialing Telephone Numbers What do I do if I make a mistake while dialing?Introducing the caller before completing the transfer Extending Transferring CallsTransferring a call to a voicemail box To transfer a callQuestions about Transferring Calls Transferring a call to an outside numberCan I transfer a call to another console? Hold Recall Holding and Retrieving CallsQuestions about Hold and Retrieve Placing a Conference on Hold Conference CallsAnswering Recalls Recovering the Last Released CallTo answer a Recall To retrieve the last call transferred from the consoleAdvanced Features Page Advanced Features Page Bulletin Board Account CodesTo enter an Account Code To post information on the Bulletin BoardTo specify which calls are answered first Call Answering PriorityClick Answer Priority Questions about Call Park Call ParkTo park a call for retrieval by an extension user Clear All Features Cancel Call ForwardingQuestions about Clear All Features Call Waiting ThresholdTo set up an Associated Data Line Call to a remote facility To set up a local Associated Data LinecallData Calls To connect a caller to a modemQuestions about Day and Night Service Day and Night ServiceTo change the service mode What services are affected by Day or Night Service?To cancel Do Not Disturb on behalf of an extension user To set up Do Not Disturb on behalf of an extension userTo cancel Do Not Disturb for all extensions Do Not Disturb ExtensionsTo read an Emergency Call Emergency CallsTo delete an Emergency Call To close the Emergency Call LogFirmkey Programming Feature Access CodesQuestions about Emergency Calls When should I cancel Message Waiting notifications? To cancel a Message Waiting indicationMessage Waiting Questions About Message WaitingOverride Operator Absent/Present StatusQuestions about Operator Absent/Present Status Paging Press Cancel or ReleaseTo make a If you have more than one paging zonePhone Book To access your system directoryQuestions about Phone Book Press Phone BookSerial Call Scratch PadTo display traffic information by trunk group number Trunk Group Status DisplayAfter displaying traffic information you can To turn off tone signaling Tone SignalingSystem Speed Call To generate tonesHotel/Motel Features Page Hotel/Motel Features Displaying and Changing Room Information About Suite ServicesTo display, enter, or change room information Searching for Rooms Press Guest ServiceTo search for rooms Changing Room Occupancy and Condition Status Setting and Clearing Wake-up CallsChecking-In/Checking-Out To check in or check out a guestTo set or remove call restrictions for a room Setting Call RestrictionsMonitoring Guest Rooms Blocking Room-to-Room CallsTo control whether Call Blocking affects a room To turn Call Blocking on or off for the entire systemPrinting Reports Clearing the Message RegisterTo display or clear a room’s message register To print a reportPage Reference Page Reference Greetings AlarmsCall Forwarding Rerouted CallsSystem Rerouting Transferred CallsClass of Restriction Class of ServiceCode Account Code GlossaryRecall Paging Zones Hunt GroupsSystem Speed Call List Call Forward No Answer System MessagesCOR Headset or handset required for attendant operation Must Cancel before dialing Seized Unable to Setup or Add to Conference Trunk Numbers Telephone DirectoryIndex Index Index
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5550 specifications

The Mitel 5550 is a sophisticated and feature-rich application that serves as an essential component of modern communication systems. Designed for businesses seeking an efficient and user-friendly interface for managing calls, the Mitel 5550 enhances the overall communication experience by integrating advanced telephony features with a robust software platform.

One of the key features of the Mitel 5550 is its intuitive user interface, which allows operators and users to manage their calls effortlessly. The application provides easy access to various functions such as call handling, call transfer, and voicemail management. The graphical display simplifies the navigation process, enabling users to quickly find the information they need and respond to incoming calls effectively.

The Mitel 5550 leverages the latest VoIP technology to provide high-quality audio and video communications. This technology enables seamless integration with other communication systems, allowing businesses to operate more efficiently. Additionally, the application supports various communication protocols, ensuring compatibility with a wide range of devices and systems. This versatility is crucial for organizations that require flexibility in their communication infrastructure.

Another notable characteristic of the Mitel 5550 is its advanced call management capabilities. Users can monitor multiple lines and extensions in real time, gaining insights into call patterns and volume. This information is invaluable for optimizing workforce productivity and ensuring that customer calls are handled promptly. The application also includes features such as call recording, which provides organizations with the ability to review calls for training and quality assurance purposes.

Moreover, the Mitel 5550 supports collaboration tools that facilitate teamwork and enhance overall productivity. Users can engage in conference calls, share documents, and access shared calendars, all within a unified platform. This integration of collaboration features fosters a more connected work environment, enabling employees to work together efficiently, regardless of their physical location.

In summary, the Mitel 5550 stands out as a powerful communication solution, combining user-friendly design with advanced technology. Its capability to manage calls effectively and its integration of collaboration tools make it an ideal choice for businesses looking to enhance their communication infrastructure. With the Mitel 5550, organizations can achieve a higher level of operational efficiency and improve customer service, ultimately driving growth and success in a competitive marketplace.
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