Multi-Tech Systems MT5634ZPX-PCI-U manual The Modem Cannot Connect When Dialing, Troubleshooting

MultiModemZPX User Guide 4 Troubleshooting

other devices installed on your computer. Resources are assigned at power-up by the computer’s BIOS. If the resources assigned to the MultiModemZPX-PCI conflict with the resources of another device, the resources of the second device have to be changed. Select the port the conflicting device is on and change it to resolve the conflict. If you need to change switches or jumpers on the conflicting device, refer to the device’s documentation.

• If you have another MultiModemZPX-PCI, install it and try to make a connection.

•The modem might have a problem beyond the scope of this user guide. If you have an other Multi-Tech modem, try swapping modems. If the problem goes away, call Techni cal Support for assistance.

The Modem Cannot Connect When Dialing

Reasons why the MultiModemZPX-PCI may fail to connect include:

•lack of a physical connection to the telephone line.

•a wrong dial tone.

•a busy signal.

•a wrong number.

•no modem at the other end.

• a faulty modem, computer, or software at the other end.

•incompatibility between modems

•poor line conditions.

You can narrow the list of possibilities by using extended result codes. Extended result codes are enabled by default. If they have been disabled, include V1X4 in the modem’s initialization string, or in terminal mode enter ATV1X4 and press ENTER. When you dial again, the modem reports the call’s progress.

•If the modem reports NO DIALTONE, check that the modem’s telephone line cable is connected to both the modem’s LINE jack (not the PHONE jack) and the telephone wall jack. If the cable looks secure, try replacing it.

If that doesn’t work, the problem might be in your building’s telephone installation. To test the building installation, plug a telephone into your modem’s telephone wall jack and listen for a dial tone. If you hear a dial tone, your modem might be installed behind a corporate phone system (PBX) with an internal dial tone that sounds different from the normal dial tone. In that case, the modem might not recognize the dial tone and might treat it as an error. Check with your PBX personnel or the PBX system manual to see if you can change the internal dial tone. If you can’t, change your modem’s initialization string to replace X4 with X3, which will cause the modem to ignore dial tones (note, however, that X3 is not allowed in some countries, such as France and Spain).

•If the modem reports BUSY, the other number might be busy. Try again later. BUSY can also indicate that you failed to add a 9, prefix to the phone number if you must dial 9 for an outside line.

If you must dial 9 to get an outside line, the easiest way to dial it automatically using legacy software is to include it in the modem’s dial prefix, e.g., ATDT9,. Note the comma, which inserts a pause before the number is dialed. By inserting 9, into the dial prefix, you do not have to include it in each directory entry.

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