Mitel 5550 manual Searching for Rooms, To search for rooms, Press Guest Service

Page 55

Options

After displaying the room information, you can...

•Enter or change the name of the guest and the company or group he or she is affiliated with. The guest’s name can have a maximum of 20 characters.

•Check the guest in or out (see page 48).

•Change the room’s occupancy or condition status (see page 48).

•Enter, change, or clear the wake-up call time (see page 48).

•Set or change outgoing call restrictions (see page 49).

•Allow or block room-to-room calling (see page 50).

•Clear the Message Cost and information for calls placed from the room (see page 51).

Note: Guest Services shows only whether Do Not Disturb (DND) or Message Waiting (MW) are on or off. For information on changing the status of these features, see pages 33 and 36.

Searching for Rooms

You can search for a room using the occupancy and condition states as search parameters. This enables you to find, for example, all rooms that are vacant and clean or that have maids in them. You can also search using a guest’s last name to determine which room they are in.

To search for rooms

1.Press Guest Service.

2.Do one of the following:

•To display information for a specific room, use the computer keyboard to type the room number in the Room Number box.

•To find rooms by occupancy and condition status, click Room Status, and then select states from the Occupancy and Condition lists.

To begin searching from a particular room, type the number of the room in the Starting at room box.

•To find a guest’s room, click Last Name of Guest, and then type the guest’s last name.

3.Press [Search].

The screen shows, for example,

Hotel/Motel Features ♦ 47

Image 55

Contents User Guide Mitel Networks / 5550 IP Console Symbols Page Contents Hotel/Motel Features Index Page Getting Started Page Getting Started Conventions used in this guide Before you begin using the consoleIntroduction Console ComponentsConsole Screen Console Keypad Firmkeys Volume Mute Keys Call- processing KeysSoftkeys F1 F12 Starting and Closing the Mitel Networks 5550 IP Console Accessing tools for system programming and maintenanceQuestions about Starting and Closing IP Console Console Ringer Adjusting the ConsoleConsole Keypad and Handset Cradle Console Time Handset/HeadsetUnplugging the Handset or Headset Console LanguageCall Handling Basics Page Call Handling Basics Selectively answering calls Answering CallsAnswering calls on a first-come, first-served basis About the Call Answering SoftkeysQuestions about Answering Calls Leaving a Callback Dialing Telephone NumbersPlacing an outside call for an extension What do I do if I make a mistake while dialing? Can I access a specific trunk?Other ways of dialing Questions about Dialing Telephone NumbersTo transfer a call Extending Transferring CallsIntroducing the caller before completing the transfer Transferring a call to a voicemail boxQuestions about Transferring Calls Transferring a call to an outside numberCan I transfer a call to another console? Hold Recall Holding and Retrieving CallsQuestions about Hold and Retrieve Placing a Conference on Hold Conference CallsTo retrieve the last call transferred from the console Recovering the Last Released CallAnswering Recalls To answer a RecallAdvanced Features Page Advanced Features Page To post information on the Bulletin Board Account CodesBulletin Board To enter an Account CodeTo specify which calls are answered first Call Answering PriorityClick Answer Priority Questions about Call Park Call ParkTo park a call for retrieval by an extension user Call Waiting Threshold Cancel Call ForwardingClear All Features Questions about Clear All FeaturesTo connect a caller to a modem To set up a local Associated Data LinecallTo set up an Associated Data Line Call to a remote facility Data CallsWhat services are affected by Day or Night Service? Day and Night ServiceQuestions about Day and Night Service To change the service modeDo Not Disturb Extensions To set up Do Not Disturb on behalf of an extension userTo cancel Do Not Disturb on behalf of an extension user To cancel Do Not Disturb for all extensionsTo close the Emergency Call Log Emergency CallsTo read an Emergency Call To delete an Emergency CallFirmkey Programming Feature Access CodesQuestions about Emergency Calls Questions About Message Waiting To cancel a Message Waiting indicationWhen should I cancel Message Waiting notifications? Message WaitingOverride Operator Absent/Present StatusQuestions about Operator Absent/Present Status If you have more than one paging zone Press Cancel or ReleasePaging To make aPress Phone Book To access your system directoryPhone Book Questions about Phone BookSerial Call Scratch PadTo display traffic information by trunk group number Trunk Group Status DisplayAfter displaying traffic information you can To generate tones Tone SignalingTo turn off tone signaling System Speed CallHotel/Motel Features Page Hotel/Motel Features Displaying and Changing Room Information About Suite ServicesTo display, enter, or change room information Searching for Rooms Press Guest ServiceTo search for rooms To check in or check out a guest Setting and Clearing Wake-up CallsChanging Room Occupancy and Condition Status Checking-In/Checking-OutTo set or remove call restrictions for a room Setting Call RestrictionsTo turn Call Blocking on or off for the entire system Blocking Room-to-Room CallsMonitoring Guest Rooms To control whether Call Blocking affects a roomTo print a report Clearing the Message RegisterPrinting Reports To display or clear a room’s message registerPage Reference Page Reference Greetings AlarmsTransferred Calls Rerouted CallsCall Forwarding System ReroutingClass of Restriction Class of ServiceCode Account Code GlossaryRecall Paging Zones Hunt GroupsSystem Speed Call List Call Forward No Answer System MessagesCOR Headset or handset required for attendant operation Must Cancel before dialing Seized Unable to Setup or Add to Conference Trunk Numbers Telephone DirectoryIndex Index Index

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