Mitel 5550 manual Rerouted Calls, Call Forwarding, System Rerouting, Transferred Calls

Page 65

Rerouted Calls

Some users may decide to reroute their calls to your console, or the system may be programmed to reroute certain types of calls or all calls made at given times to your console.

The calls that are rerouted to your console may be one of four types:

•Calls a user has forwarded (Follow Me, Busy or No Answer).

•Calls to a given number rerouted by system programming.

•Calls on certain trunks if incoming calls on certain trunks are always “transferred” to your console.

•If the user dials a number that is rejected by the system for any reason, Intercept Handling may be programmed to reroute the call to your console.

Call Forwarding

When a user has forwarded his or her calls to your console, incoming calls to that extension will ring your console. When you answer, the called party information will appear in the Destination area.

Note that the Destination area displays the name of the called party, the called party’s number, and the type of Call Forwarding that the called party programmed and that caused the call to be rerouted to your console (Follow Me, Busy or No Answer).

Also, two softkeys are always available in this situation:

[Set Serial Call] and [Redial Dest]. Pressing [Redial Dest] will automatically redial the called party, overriding the Call Forwarding to your console.

System Rerouting

When the system is programmed to redirect calls to an extension to your console at all times, the message “Call Forward - Always Reroute” appears in the Destination area, below the user’s name and extension number.

Transferred Calls

If you transfer an incoming call to an extension, and the extension user transfers the call back to your console, the message ‘‘Transferred’’ appears in the Destination area.

Intercept Handling

When a user dials a number that the system rejects, the call is rerouted to your console. When you answer, the appropriate Intercept Handling message displays in the Destination area. See System Messages on page 64 for information about the messages that may display in that situation.

Reference ♦ 57

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Contents User Guide Mitel Networks / 5550 IP Console Symbols Page Contents Hotel/Motel Features Index Page Getting Started Page Getting Started Introduction Before you begin using the consoleConsole Components Conventions used in this guideConsole Screen Console Keypad Firmkeys Volume Mute Keys Call- processing KeysSoftkeys F1 F12 Questions about Starting and Closing IP Console Accessing tools for system programming and maintenanceStarting and Closing the Mitel Networks 5550 IP Console Console Keypad and Handset Cradle Adjusting the ConsoleConsole Ringer Unplugging the Handset or Headset Handset/HeadsetConsole Language Console TimeCall Handling Basics Page Call Handling Basics Answering calls on a first-come, first-served basis Answering CallsAbout the Call Answering Softkeys Selectively answering callsQuestions about Answering Calls Placing an outside call for an extension Dialing Telephone NumbersLeaving a Callback Other ways of dialing Can I access a specific trunk?Questions about Dialing Telephone Numbers What do I do if I make a mistake while dialing?Introducing the caller before completing the transfer Extending Transferring CallsTransferring a call to a voicemail box To transfer a callCan I transfer a call to another console? Transferring a call to an outside numberQuestions about Transferring Calls Questions about Hold and Retrieve Holding and Retrieving CallsHold Recall Placing a Conference on Hold Conference CallsAnswering Recalls Recovering the Last Released CallTo answer a Recall To retrieve the last call transferred from the consoleAdvanced Features Page Advanced Features Page Bulletin Board Account CodesTo enter an Account Code To post information on the Bulletin BoardClick Answer Priority Call Answering PriorityTo specify which calls are answered first To park a call for retrieval by an extension user Call ParkQuestions about Call Park Clear All Features Cancel Call ForwardingQuestions about Clear All Features Call Waiting ThresholdTo set up an Associated Data Line Call to a remote facility To set up a local Associated Data LinecallData Calls To connect a caller to a modemQuestions about Day and Night Service Day and Night ServiceTo change the service mode What services are affected by Day or Night Service?To cancel Do Not Disturb on behalf of an extension user To set up Do Not Disturb on behalf of an extension userTo cancel Do Not Disturb for all extensions Do Not Disturb ExtensionsTo read an Emergency Call Emergency CallsTo delete an Emergency Call To close the Emergency Call LogQuestions about Emergency Calls Feature Access CodesFirmkey Programming When should I cancel Message Waiting notifications? To cancel a Message Waiting indicationMessage Waiting Questions About Message WaitingQuestions about Operator Absent/Present Status Operator Absent/Present StatusOverride Paging Press Cancel or ReleaseTo make a If you have more than one paging zonePhone Book To access your system directoryQuestions about Phone Book Press Phone BookSerial Call Scratch PadAfter displaying traffic information you can Trunk Group Status DisplayTo display traffic information by trunk group number To turn off tone signaling Tone SignalingSystem Speed Call To generate tonesHotel/Motel Features Page Hotel/Motel Features To display, enter, or change room information About Suite ServicesDisplaying and Changing Room Information To search for rooms Press Guest ServiceSearching for Rooms Changing Room Occupancy and Condition Status Setting and Clearing Wake-up CallsChecking-In/Checking-Out To check in or check out a guestTo set or remove call restrictions for a room Setting Call RestrictionsMonitoring Guest Rooms Blocking Room-to-Room CallsTo control whether Call Blocking affects a room To turn Call Blocking on or off for the entire systemPrinting Reports Clearing the Message RegisterTo display or clear a room’s message register To print a reportPage Reference Page Reference Greetings AlarmsCall Forwarding Rerouted CallsSystem Rerouting Transferred CallsClass of Restriction Class of ServiceCode Account Code GlossaryRecall Paging Zones Hunt GroupsSystem Speed Call List Call Forward No Answer System MessagesCOR Headset or handset required for attendant operation Must Cancel before dialing Seized Unable to Setup or Add to Conference Trunk Numbers Telephone DirectoryIndex Index Index

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