Mitel 5550 manual Questions about Day and Night Service, To change the service mode

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Day and Night Service

Office telephone systems are typically placed in Night Service after regular hours, or whenever the last available console is left unattended.

Calls then ring alternate answering points—either designated extensions, or a night bell.

Extension users can dial the Trunk Answer From Any Station (TAFAS) Code to answer incoming calls ringing the night bell.

If the last available attendant console has not processed a call after a programmable time-out period, the system is automatically placed in Night Service 1.

To change the service mode

•Select the appropriate mode from the list in the Console Status area.

Note: Contact your communications department for information about where the answer points are and when you should select the different services.

Questions about Day and Night Service

What services are affected by Day or Night Service?

The change from Day to Night service may effect some users depending on their COS and COR. For example, a user might have a COR that allows external calls when the system is in Day service but not when in it is in Night service.

32 ♦ Advanced Features

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Contents User Guide Mitel Networks / 5550 IP Console Symbols Page Contents Hotel/Motel Features Index Page Getting Started Page Getting Started Before you begin using the console IntroductionConsole Components Conventions used in this guideConsole Screen Firmkeys Volume Mute Keys Call- processing Keys Console KeypadSoftkeys F1 F12 Starting and Closing the Mitel Networks 5550 IP Console Accessing tools for system programming and maintenanceQuestions about Starting and Closing IP Console Console Ringer Adjusting the ConsoleConsole Keypad and Handset Cradle Handset/Headset Unplugging the Handset or HeadsetConsole Language Console TimeCall Handling Basics Page Call Handling Basics Answering Calls Answering calls on a first-come, first-served basisAbout the Call Answering Softkeys Selectively answering callsQuestions about Answering Calls Leaving a Callback Dialing Telephone NumbersPlacing an outside call for an extension Can I access a specific trunk? Other ways of dialingQuestions about Dialing Telephone Numbers What do I do if I make a mistake while dialing?Extending Transferring Calls Introducing the caller before completing the transferTransferring a call to a voicemail box To transfer a callQuestions about Transferring Calls Transferring a call to an outside numberCan I transfer a call to another console? Hold Recall Holding and Retrieving CallsQuestions about Hold and Retrieve Conference Calls Placing a Conference on HoldRecovering the Last Released Call Answering RecallsTo answer a Recall To retrieve the last call transferred from the consoleAdvanced Features Page Advanced Features Page Account Codes Bulletin BoardTo enter an Account Code To post information on the Bulletin BoardTo specify which calls are answered first Call Answering PriorityClick Answer Priority Questions about Call Park Call Park To park a call for retrieval by an extension user Cancel Call Forwarding Clear All FeaturesQuestions about Clear All Features Call Waiting ThresholdTo set up a local Associated Data Linecall To set up an Associated Data Line Call to a remote facilityData Calls To connect a caller to a modemDay and Night Service Questions about Day and Night ServiceTo change the service mode What services are affected by Day or Night Service?To set up Do Not Disturb on behalf of an extension user To cancel Do Not Disturb on behalf of an extension userTo cancel Do Not Disturb for all extensions Do Not Disturb ExtensionsEmergency Calls To read an Emergency CallTo delete an Emergency Call To close the Emergency Call LogFirmkey Programming Feature Access CodesQuestions about Emergency Calls To cancel a Message Waiting indication When should I cancel Message Waiting notifications?Message Waiting Questions About Message WaitingOverride Operator Absent/Present StatusQuestions about Operator Absent/Present Status Press Cancel or Release PagingTo make a If you have more than one paging zoneTo access your system directory Phone BookQuestions about Phone Book Press Phone BookScratch Pad Serial CallTo display traffic information by trunk group number Trunk Group Status DisplayAfter displaying traffic information you can Tone Signaling To turn off tone signalingSystem Speed Call To generate tonesHotel/Motel Features Page Hotel/Motel Features Displaying and Changing Room Information About Suite ServicesTo display, enter, or change room information Searching for Rooms Press Guest ServiceTo search for rooms Setting and Clearing Wake-up Calls Changing Room Occupancy and Condition StatusChecking-In/Checking-Out To check in or check out a guestSetting Call Restrictions To set or remove call restrictions for a roomBlocking Room-to-Room Calls Monitoring Guest RoomsTo control whether Call Blocking affects a room To turn Call Blocking on or off for the entire systemClearing the Message Register Printing ReportsTo display or clear a room’s message register To print a reportPage Reference Page Reference Alarms GreetingsRerouted Calls Call ForwardingSystem Rerouting Transferred CallsClass of Service Class of RestrictionCode Glossary Account CodeRecall Hunt Groups Paging ZonesSystem Speed Call List System Messages Call Forward No AnswerCOR Headset or handset required for attendant operation Must Cancel before dialing Seized Unable to Setup or Add to Conference Telephone Directory Trunk NumbersIndex Index Index

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