Mitel 5550 manual Console Keypad, Firmkeys Volume Mute Keys Call- processing Keys

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Console Keypad

The console keypad is used for dialing, call processing and accessing 3300 ICP features. You can adjust the slope of the keypad and detach (or attach) it from the handset cradle.

The keys on the keypad are arranged in three groups:

Firmkeys

Volume and

Mute Keys

Call- processing Keys

Volume and Mute Keys – used to increase (+) or decrease (-) the ringer volume and the volume of the earpiece in the handset or headset. The Mute key turns the microphone in the headset or handset on or off.

Call-processing Keys – fixed-function keys that are used to answer and manage calls. They include Retrieve, Hold, Answer Cancel, Recover and Release.

Firmkeys --contains programmable keys that provide access to the following console features and system services:

SCRATCH	Displays an electronic notepad where you can type
PAD	messages from callers, reminders, questions, or
	anything else you would write on notepaper. You can
	also use the Scratch Pad to store telephone numbers
	for speed dialing.
BULLETIN	Displays an area where you can type messages
BOARD	that can be viewed from all other 5550 IP Consoles
	on the system.
GUEST	Displays room status information and softkeys for
SERVICE	managing guest services in a Hotel/Motel
	installation.
PAGER	Accesses paging equipment for making
	announcements.
EMERGENCY	Raises an alarm at the console when an extension
CALLS	user places an emergency call, and identifies the
	extension that placed the call.
HELP	Opens Help, which provides information to help
	you accomplish your tasks.
OPERATOR	Re-displays the main console screen.
MODE
PHONE BOOK	Allows you to find and call an extension by typing
	the user’s name, extension number or other
	information.
APPL	Starts another application that extends the capabilities
	of the 5550 IP Console. Your communications
	department selects the application.
TRUNK	Displays information about trunk (outside line)
STATUS	usage.
MESSAGE	Displays softkeys for setting or clearing the
	Message Waiting indicator on the dialed extension.
TONES	Sends subsequently dialed digits as tones (used
	when dialing into voicemail systems.)
VOICE MAIL	Transfers a recall to an extension user’s voicemail box.

Note: Some of the features shown are optional and may not appear on your console keypad. For keypad programming information, see Firmkey Programming on page 35.

6 ♦ Getting Started

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Contents User Guide Mitel Networks / 5550 IP Console Symbols Page Contents Hotel/Motel Features Index Page Getting Started Page Getting Started Console Components Before you begin using the consoleIntroduction Conventions used in this guideConsole Screen Firmkeys Volume Mute Keys Call- processing Keys Console KeypadSoftkeys F1 F12 Questions about Starting and Closing IP Console Accessing tools for system programming and maintenanceStarting and Closing the Mitel Networks 5550 IP Console Console Keypad and Handset Cradle Adjusting the ConsoleConsole Ringer Console Language Handset/HeadsetUnplugging the Handset or Headset Console TimeCall Handling Basics Page Call Handling Basics About the Call Answering Softkeys Answering CallsAnswering calls on a first-come, first-served basis Selectively answering callsQuestions about Answering Calls Placing an outside call for an extension Dialing Telephone NumbersLeaving a Callback Questions about Dialing Telephone Numbers Can I access a specific trunk?Other ways of dialing What do I do if I make a mistake while dialing?Transferring a call to a voicemail box Extending Transferring CallsIntroducing the caller before completing the transfer To transfer a callCan I transfer a call to another console? Transferring a call to an outside numberQuestions about Transferring Calls Questions about Hold and Retrieve Holding and Retrieving CallsHold Recall Conference Calls Placing a Conference on HoldTo answer a Recall Recovering the Last Released CallAnswering Recalls To retrieve the last call transferred from the consoleAdvanced Features Page Advanced Features Page To enter an Account Code Account CodesBulletin Board To post information on the Bulletin BoardClick Answer Priority Call Answering PriorityTo specify which calls are answered first To park a call for retrieval by an extension user Call ParkQuestions about Call Park Questions about Clear All Features Cancel Call ForwardingClear All Features Call Waiting ThresholdData Calls To set up a local Associated Data LinecallTo set up an Associated Data Line Call to a remote facility To connect a caller to a modemTo change the service mode Day and Night ServiceQuestions about Day and Night Service What services are affected by Day or Night Service?To cancel Do Not Disturb for all extensions To set up Do Not Disturb on behalf of an extension userTo cancel Do Not Disturb on behalf of an extension user Do Not Disturb ExtensionsTo delete an Emergency Call Emergency CallsTo read an Emergency Call To close the Emergency Call LogQuestions about Emergency Calls Feature Access CodesFirmkey Programming Message Waiting To cancel a Message Waiting indicationWhen should I cancel Message Waiting notifications? Questions About Message WaitingQuestions about Operator Absent/Present Status Operator Absent/Present StatusOverride To make a Press Cancel or ReleasePaging If you have more than one paging zoneQuestions about Phone Book To access your system directoryPhone Book Press Phone BookScratch Pad Serial CallAfter displaying traffic information you can Trunk Group Status DisplayTo display traffic information by trunk group number System Speed Call Tone SignalingTo turn off tone signaling To generate tonesHotel/Motel Features Page Hotel/Motel Features To display, enter, or change room information About Suite ServicesDisplaying and Changing Room Information To search for rooms Press Guest ServiceSearching for Rooms Checking-In/Checking-Out Setting and Clearing Wake-up CallsChanging Room Occupancy and Condition Status To check in or check out a guestSetting Call Restrictions To set or remove call restrictions for a roomTo control whether Call Blocking affects a room Blocking Room-to-Room CallsMonitoring Guest Rooms To turn Call Blocking on or off for the entire systemTo display or clear a room’s message register Clearing the Message RegisterPrinting Reports To print a reportPage Reference Page Reference Alarms GreetingsSystem Rerouting Rerouted CallsCall Forwarding Transferred CallsClass of Service Class of RestrictionCode Glossary Account CodeRecall Hunt Groups Paging ZonesSystem Speed Call List System Messages Call Forward No AnswerCOR Headset or handset required for attendant operation Must Cancel before dialing Seized Unable to Setup or Add to Conference Telephone Directory Trunk NumbersIndex Index Index

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