Mitel 5550 manual Softkeys F1 F12

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Softkeys (F1 – F12)

The softkeys are the F1 to F12 keys on your computer keyboard. You use them to enter commands shown in the softkey area on the screen. The commands are not fixed to a specific softkey; instead, they change depending on the state of the call you are handling or the feature you are using. For example, when you call a busy extension, the F4 key might be used to request a Callback. At another time, the same key, F4, could be used to set up a conference call.

Handset and Cradle

The 5550 IP Console is equipped with a handset and cradle. You can adjust the slope of the cradle and detach (or attach) it from the console keypad.

Mitel Networks-approved headsets are also available for use with the console.

See page 9 for more information about using the handset or a headset.

Getting Started ♦ 7

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Contents User Guide Mitel Networks / 5550 IP Console Symbols Page Contents Hotel/Motel Features Index Page Getting Started Page Getting Started Conventions used in this guide Before you begin using the consoleIntroduction Console ComponentsConsole Screen Console Keypad Firmkeys Volume Mute Keys Call- processing KeysSoftkeys F1 F12 Accessing tools for system programming and maintenance Starting and Closing the Mitel Networks 5550 IP ConsoleQuestions about Starting and Closing IP Console Adjusting the Console Console RingerConsole Keypad and Handset Cradle Console Time Handset/HeadsetUnplugging the Handset or Headset Console LanguageCall Handling Basics Page Call Handling Basics Selectively answering calls Answering CallsAnswering calls on a first-come, first-served basis About the Call Answering SoftkeysQuestions about Answering Calls Dialing Telephone Numbers Leaving a CallbackPlacing an outside call for an extension What do I do if I make a mistake while dialing? Can I access a specific trunk?Other ways of dialing Questions about Dialing Telephone NumbersTo transfer a call Extending Transferring CallsIntroducing the caller before completing the transfer Transferring a call to a voicemail boxTransferring a call to an outside number Questions about Transferring CallsCan I transfer a call to another console? Holding and Retrieving Calls Hold RecallQuestions about Hold and Retrieve Placing a Conference on Hold Conference CallsTo retrieve the last call transferred from the console Recovering the Last Released CallAnswering Recalls To answer a RecallAdvanced Features Page Advanced Features Page To post information on the Bulletin Board Account CodesBulletin Board To enter an Account CodeCall Answering Priority To specify which calls are answered firstClick Answer Priority Call Park Questions about Call ParkTo park a call for retrieval by an extension user Call Waiting Threshold Cancel Call ForwardingClear All Features Questions about Clear All FeaturesTo connect a caller to a modem To set up a local Associated Data LinecallTo set up an Associated Data Line Call to a remote facility Data CallsWhat services are affected by Day or Night Service? Day and Night ServiceQuestions about Day and Night Service To change the service modeDo Not Disturb Extensions To set up Do Not Disturb on behalf of an extension userTo cancel Do Not Disturb on behalf of an extension user To cancel Do Not Disturb for all extensionsTo close the Emergency Call Log Emergency CallsTo read an Emergency Call To delete an Emergency CallFeature Access Codes Firmkey ProgrammingQuestions about Emergency Calls Questions About Message Waiting To cancel a Message Waiting indicationWhen should I cancel Message Waiting notifications? Message WaitingOperator Absent/Present Status OverrideQuestions about Operator Absent/Present Status If you have more than one paging zone Press Cancel or ReleasePaging To make aPress Phone Book To access your system directoryPhone Book Questions about Phone BookSerial Call Scratch PadTrunk Group Status Display To display traffic information by trunk group numberAfter displaying traffic information you can To generate tones Tone SignalingTo turn off tone signaling System Speed CallHotel/Motel Features Page Hotel/Motel Features About Suite Services Displaying and Changing Room InformationTo display, enter, or change room information Press Guest Service Searching for RoomsTo search for rooms To check in or check out a guest Setting and Clearing Wake-up CallsChanging Room Occupancy and Condition Status Checking-In/Checking-OutTo set or remove call restrictions for a room Setting Call RestrictionsTo turn Call Blocking on or off for the entire system Blocking Room-to-Room CallsMonitoring Guest Rooms To control whether Call Blocking affects a roomTo print a report Clearing the Message RegisterPrinting Reports To display or clear a room’s message registerPage Reference Page Reference Greetings AlarmsTransferred Calls Rerouted CallsCall Forwarding System ReroutingClass of Restriction Class of ServiceCode Account Code GlossaryRecall Paging Zones Hunt GroupsSystem Speed Call List Call Forward No Answer System MessagesCOR Headset or handset required for attendant operation Must Cancel before dialing Seized Unable to Setup or Add to Conference Trunk Numbers Telephone DirectoryIndex Index Index

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5550 specifications

The Mitel 5550 is a sophisticated and feature-rich application that serves as an essential component of modern communication systems. Designed for businesses seeking an efficient and user-friendly interface for managing calls, the Mitel 5550 enhances the overall communication experience by integrating advanced telephony features with a robust software platform.

One of the key features of the Mitel 5550 is its intuitive user interface, which allows operators and users to manage their calls effortlessly. The application provides easy access to various functions such as call handling, call transfer, and voicemail management. The graphical display simplifies the navigation process, enabling users to quickly find the information they need and respond to incoming calls effectively.

The Mitel 5550 leverages the latest VoIP technology to provide high-quality audio and video communications. This technology enables seamless integration with other communication systems, allowing businesses to operate more efficiently. Additionally, the application supports various communication protocols, ensuring compatibility with a wide range of devices and systems. This versatility is crucial for organizations that require flexibility in their communication infrastructure.

Another notable characteristic of the Mitel 5550 is its advanced call management capabilities. Users can monitor multiple lines and extensions in real time, gaining insights into call patterns and volume. This information is invaluable for optimizing workforce productivity and ensuring that customer calls are handled promptly. The application also includes features such as call recording, which provides organizations with the ability to review calls for training and quality assurance purposes.

Moreover, the Mitel 5550 supports collaboration tools that facilitate teamwork and enhance overall productivity. Users can engage in conference calls, share documents, and access shared calendars, all within a unified platform. This integration of collaboration features fosters a more connected work environment, enabling employees to work together efficiently, regardless of their physical location.

In summary, the Mitel 5550 stands out as a powerful communication solution, combining user-friendly design with advanced technology. Its capability to manage calls effectively and its integration of collaboration tools make it an ideal choice for businesses looking to enhance their communication infrastructure. With the Mitel 5550, organizations can achieve a higher level of operational efficiency and improve customer service, ultimately driving growth and success in a competitive marketplace.