Mitel 5550 manual Feature Access Codes, Firmkey Programming, Questions about Emergency Calls

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Questions about Emergency Calls

What does the icon on the toolbar mean?

It is the Emergency Call Log icon. To view the calls listed in the Emergency Call Log, click the icon once.

What does the icon in the Emergency Call Log mean?

Emergency calls appear in the Emergency Call Log, with the most recent call listed first. A current emergency call is marked with the icon, while previous emergency calls are not marked with the icon; therefore, only emergency calls marked with the icon can be cleared.

Sometimes I cannot view the current emergency call details — why?

Only one person can view the current emergency call details at a time. Other attendants receive "Emergency Call Displayed by <extension>" in the response area at the bottom of their application. If another attendant is viewing the current emergency call details, you can still access locally cleared emergency call information, but you cannot access or clear the current call.

Sometimes the Emergency Call Log disappears — why?

If you do not click Clear approximately 60 seconds after receiving the emergency call, the log reverts to Phone Book so another attendant can view the current emergency call details.

If another attendant doesn’t acknowledge the emergency call, click the icon again to open the Emergency Call Log.

Feature Access Codes

To use the Recover and Voicemail keys on the console keypad, your console must be programmed with the correct access codes.

To program the Recover and Voicemail access codes

1.Choose Options on the Tools menu.

2.Click Miscellaneous.

3.Type the access codes in the appropriate boxes.

4.Click Apply or OK.

Firmkey Programming

You can reprogram the top two rows of keys on the console keypad with other features or remove a feature from a key if the feature is unavailable.

To program features to keys

1.Choose Options on the Tools menu.

2.Click Keypad.

3.Using the right mouse button, click on the key that you want to program.

A list of features appears.

4.Select the feature you want to assign to the key.

5.Repeat steps 3 and 4 to program other keys.

6.Click Apply or OK.

To restore the original key programming

•Click Restore Defaults.

Advanced Features ♦ 35

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Contents User Guide Mitel Networks / 5550 IP Console Symbols Page Contents Hotel/Motel Features Index Page Getting Started Page Getting Started Conventions used in this guide Before you begin using the consoleIntroduction Console ComponentsConsole Screen Console Keypad Firmkeys Volume Mute Keys Call- processing KeysSoftkeys F1 F12 Starting and Closing the Mitel Networks 5550 IP Console Accessing tools for system programming and maintenanceQuestions about Starting and Closing IP Console Console Ringer Adjusting the ConsoleConsole Keypad and Handset Cradle Console Time Handset/HeadsetUnplugging the Handset or Headset Console LanguageCall Handling Basics Page Call Handling Basics Selectively answering calls Answering CallsAnswering calls on a first-come, first-served basis About the Call Answering SoftkeysQuestions about Answering Calls Leaving a Callback Dialing Telephone NumbersPlacing an outside call for an extension What do I do if I make a mistake while dialing? Can I access a specific trunk?Other ways of dialing Questions about Dialing Telephone NumbersTo transfer a call Extending Transferring CallsIntroducing the caller before completing the transfer Transferring a call to a voicemail boxQuestions about Transferring Calls Transferring a call to an outside numberCan I transfer a call to another console? Hold Recall Holding and Retrieving CallsQuestions about Hold and Retrieve Placing a Conference on Hold Conference CallsTo retrieve the last call transferred from the console Recovering the Last Released CallAnswering Recalls To answer a RecallAdvanced Features Page Advanced Features Page To post information on the Bulletin Board Account CodesBulletin Board To enter an Account CodeTo specify which calls are answered first Call Answering PriorityClick Answer Priority Questions about Call Park Call ParkTo park a call for retrieval by an extension user Call Waiting Threshold Cancel Call ForwardingClear All Features Questions about Clear All FeaturesTo connect a caller to a modem To set up a local Associated Data LinecallTo set up an Associated Data Line Call to a remote facility Data Calls What services are affected by Day or Night Service? Day and Night Service Questions about Day and Night Service To change the service modeDo Not Disturb Extensions To set up Do Not Disturb on behalf of an extension userTo cancel Do Not Disturb on behalf of an extension user To cancel Do Not Disturb for all extensionsTo close the Emergency Call Log Emergency CallsTo read an Emergency Call To delete an Emergency CallFirmkey Programming Feature Access CodesQuestions about Emergency Calls Questions About Message Waiting To cancel a Message Waiting indicationWhen should I cancel Message Waiting notifications? Message WaitingOverride Operator Absent/Present StatusQuestions about Operator Absent/Present Status If you have more than one paging zone Press Cancel or ReleasePaging To make aPress Phone Book To access your system directoryPhone Book Questions about Phone BookSerial Call Scratch PadTo display traffic information by trunk group number Trunk Group Status DisplayAfter displaying traffic information you can To generate tones Tone SignalingTo turn off tone signaling System Speed CallHotel/Motel Features Page Hotel/Motel Features Displaying and Changing Room Information About Suite ServicesTo display, enter, or change room information Searching for Rooms Press Guest ServiceTo search for rooms To check in or check out a guest Setting and Clearing Wake-up CallsChanging Room Occupancy and Condition Status Checking-In/Checking-OutTo set or remove call restrictions for a room Setting Call RestrictionsTo turn Call Blocking on or off for the entire system Blocking Room-to-Room CallsMonitoring Guest Rooms To control whether Call Blocking affects a roomTo print a report Clearing the Message RegisterPrinting Reports To display or clear a room’s message registerPage Reference Page Reference Greetings AlarmsTransferred Calls Rerouted CallsCall Forwarding System ReroutingClass of Restriction Class of ServiceCode Account Code GlossaryRecall Paging Zones Hunt GroupsSystem Speed Call List Call Forward No Answer System MessagesCOR Headset or handset required for attendant operation Must Cancel before dialing Seized Unable to Setup or Add to Conference Trunk Numbers Telephone DirectoryIndex Index Index

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