Mitel 5550 manual Other ways of dialing, Questions about Dialing Telephone Numbers

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Other ways of dialing

You can use the following alternate ways of dialing a telephone number:

Last Number Redial – instead of redialing the number of the last outside call you placed, let the system do it for you by dialing the

Last Number Redial code ( ______ ).*

System Speed Call – allows you to dial a telephone number by entering a short access code. See System Speed Call on page 42.

Dial from Phone Book – useful when you don’t know the full name of the person you are asked to find or you only know the person’s location or department. See Phone Book on page 39.

Dial from the Scratch Pad – allows you to dial a telephone number you typed on an electronic notepad. See Scratch Pad on page 40.

*Use this space to record the code you dial to use the Last Number Redial feature.

Questions about Dialing Telephone Numbers

Can I access a specific trunk?

Yes, you can select a specific trunk to dial out on.

•Dial the Individual Trunk Access Code ( ______ ).*

•Dial the trunk number. Trunk numbers can be 1 to 4 digits long.

•When you hear dial tone, continue dialing the telephone number.

If you hear busy tone, the trunk is in use. You can,

•press [Override] to interrupt the call in an emergency Or

•press Release or Cancel to release the console from the trunk.

What do I do if I make a mistake while dialing?

If you notice the mistake before you complete dialing, press Cancel, and then re-enter the number.

If you realize you transferred a call to the wrong extension, press Recover to cancel the transfer and reconnect the caller. You can only recover a call while it is still ringing at the extension to which it was originally transferred.

*Use this space to record the digits you dial to access a specific trunk.

Call Handling Basics ♦ 17

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Contents User Guide Mitel Networks / 5550 IP Console Symbols Page Contents Hotel/Motel Features Index Page Getting Started Page Getting Started Introduction Before you begin using the consoleConsole Components Conventions used in this guideConsole Screen Console Keypad Firmkeys Volume Mute Keys Call- processing KeysSoftkeys F1 F12 Starting and Closing the Mitel Networks 5550 IP Console Accessing tools for system programming and maintenanceQuestions about Starting and Closing IP Console Console Ringer Adjusting the ConsoleConsole Keypad and Handset Cradle Unplugging the Handset or Headset Handset/HeadsetConsole Language Console TimeCall Handling Basics Page Call Handling Basics Answering calls on a first-come, first-served basis Answering Calls About the Call Answering Softkeys Selectively answering callsQuestions about Answering Calls Leaving a Callback Dialing Telephone NumbersPlacing an outside call for an extension Other ways of dialing Can I access a specific trunk?Questions about Dialing Telephone Numbers What do I do if I make a mistake while dialing?Introducing the caller before completing the transfer Extending Transferring CallsTransferring a call to a voicemail box To transfer a callQuestions about Transferring Calls Transferring a call to an outside numberCan I transfer a call to another console? Hold Recall Holding and Retrieving CallsQuestions about Hold and Retrieve Placing a Conference on Hold Conference CallsAnswering Recalls Recovering the Last Released CallTo answer a Recall To retrieve the last call transferred from the consoleAdvanced Features Page Advanced Features Page Bulletin Board Account CodesTo enter an Account Code To post information on the Bulletin BoardTo specify which calls are answered first Call Answering PriorityClick Answer Priority Questions about Call Park Call ParkTo park a call for retrieval by an extension user Clear All Features Cancel Call ForwardingQuestions about Clear All Features Call Waiting ThresholdTo set up an Associated Data Line Call to a remote facility To set up a local Associated Data LinecallData Calls To connect a caller to a modemQuestions about Day and Night Service Day and Night ServiceTo change the service mode What services are affected by Day or Night Service?To cancel Do Not Disturb on behalf of an extension user To set up Do Not Disturb on behalf of an extension userTo cancel Do Not Disturb for all extensions Do Not Disturb ExtensionsTo read an Emergency Call Emergency CallsTo delete an Emergency Call To close the Emergency Call LogFirmkey Programming Feature Access CodesQuestions about Emergency Calls When should I cancel Message Waiting notifications? To cancel a Message Waiting indicationMessage Waiting Questions About Message WaitingOverride Operator Absent/Present StatusQuestions about Operator Absent/Present Status Paging Press Cancel or ReleaseTo make a If you have more than one paging zonePhone Book To access your system directoryQuestions about Phone Book Press Phone BookSerial Call Scratch PadTo display traffic information by trunk group number Trunk Group Status DisplayAfter displaying traffic information you can To turn off tone signaling Tone SignalingSystem Speed Call To generate tonesHotel/Motel Features Page Hotel/Motel Features Displaying and Changing Room Information About Suite ServicesTo display, enter, or change room information Searching for Rooms Press Guest ServiceTo search for rooms Changing Room Occupancy and Condition Status Setting and Clearing Wake-up CallsChecking-In/Checking-Out To check in or check out a guestTo set or remove call restrictions for a room Setting Call RestrictionsMonitoring Guest Rooms Blocking Room-to-Room CallsTo control whether Call Blocking affects a room To turn Call Blocking on or off for the entire systemPrinting Reports Clearing the Message RegisterTo display or clear a room’s message register To print a reportPage Reference Page Reference Greetings AlarmsCall Forwarding Rerouted CallsSystem Rerouting Transferred CallsClass of Restriction Class of ServiceCode Account Code GlossaryRecall Paging Zones Hunt GroupsSystem Speed Call List Call Forward No Answer System MessagesCOR Headset or handset required for attendant operation Must Cancel before dialing Seized Unable to Setup or Add to Conference Trunk Numbers Telephone DirectoryIndex Index Index

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