Mitel 5550 manual Holding and Retrieving Calls, Hold Recall, Questions about Hold and Retrieve

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Holding and Retrieving Calls

You can place up to six callers on hold while you check for information or page the person that the caller is requesting.

To place a call on hold

•Press Hold.

Information about the call appears in the Calls On Hold area.

To retrieve a call on hold

You can retrieve a call on hold only when the Source and/or Destination area on the screen is clear.

•Press Retrieve, and then dial the position number of the call (1-6) you want to retrieve.

Or

•Press Retrieve and then the star key (*) on the keypad to retrieve the longest-held call.

Hold Recall

If a call is left on hold longer than the time-out period, it recalls the console. The console beeps (or rings if you are not engaged in

a call) and a Call Waiting icon ( ) appears in the Calls On Hold

area next to the call that is recalling. Answer the recall using the procedure for retrieving a call on hold.

Options

To connect a call on hold to the Source or Destination party

1.Press Retrieve.

2.Dial the position number of the call (1-6) you want to retrieve.

3.Press [Source] or [Destination] if you want to speak privately to either party.

4.Press Release to connect the parties and release the console from the call.

To connect two calls on hold

Be sure the Source and Destination areas are both clear.

1.Press Retrieve, and then dial the position number of the first call on hold.

Information about the call appears in the Source area.

2.Press Retrieve and dial the position number of the second call on hold.

Information about the second call appears in the Destination area.

3.Press Release to connect the parties and release the console from the call.

Questions about Hold and Retrieve

Can I place a conference on hold?

Yes. If you can’t find a person needed for the conference, you can place the conference on hold until you locate the person. For more information, see page 21.

What does in the Calls On Hold area signify?

It signifies that the call was the last one placed on Hold.

20 ♦ Call Handling Basics

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Contents User Guide Mitel Networks / 5550 IP Console Symbols Page Contents Hotel/Motel Features Index Page Getting Started Page Getting Started Before you begin using the console IntroductionConsole Components Conventions used in this guideConsole Screen Firmkeys Volume Mute Keys Call- processing Keys Console KeypadSoftkeys F1 F12 Starting and Closing the Mitel Networks 5550 IP Console Accessing tools for system programming and maintenanceQuestions about Starting and Closing IP Console Console Ringer Adjusting the ConsoleConsole Keypad and Handset Cradle Handset/Headset Unplugging the Handset or HeadsetConsole Language Console TimeCall Handling Basics Page Call Handling Basics Answering Calls Answering calls on a first-come, first-served basisAbout the Call Answering Softkeys Selectively answering callsQuestions about Answering Calls Leaving a Callback Dialing Telephone NumbersPlacing an outside call for an extension Can I access a specific trunk? Other ways of dialingQuestions about Dialing Telephone Numbers What do I do if I make a mistake while dialing?Extending Transferring Calls Introducing the caller before completing the transferTransferring a call to a voicemail box To transfer a callQuestions about Transferring Calls Transferring a call to an outside numberCan I transfer a call to another console? Hold Recall Holding and Retrieving CallsQuestions about Hold and Retrieve Conference Calls Placing a Conference on HoldRecovering the Last Released Call Answering RecallsTo answer a Recall To retrieve the last call transferred from the consoleAdvanced Features Page Advanced Features Page Account Codes Bulletin BoardTo enter an Account Code To post information on the Bulletin BoardTo specify which calls are answered first Call Answering PriorityClick Answer Priority Questions about Call Park Call ParkTo park a call for retrieval by an extension user Cancel Call Forwarding Clear All FeaturesQuestions about Clear All Features Call Waiting ThresholdTo set up a local Associated Data Linecall To set up an Associated Data Line Call to a remote facilityData Calls To connect a caller to a modemDay and Night Service Questions about Day and Night ServiceTo change the service mode What services are affected by Day or Night Service?To set up Do Not Disturb on behalf of an extension user To cancel Do Not Disturb on behalf of an extension userTo cancel Do Not Disturb for all extensions Do Not Disturb ExtensionsEmergency Calls To read an Emergency CallTo delete an Emergency Call To close the Emergency Call LogFirmkey Programming Feature Access CodesQuestions about Emergency Calls To cancel a Message Waiting indication When should I cancel Message Waiting notifications?Message Waiting Questions About Message WaitingOverride Operator Absent/Present StatusQuestions about Operator Absent/Present Status Press Cancel or Release PagingTo make a If you have more than one paging zoneTo access your system directory Phone BookQuestions about Phone Book Press Phone BookScratch Pad Serial CallTo display traffic information by trunk group number Trunk Group Status DisplayAfter displaying traffic information you can Tone Signaling To turn off tone signalingSystem Speed Call To generate tonesHotel/Motel Features Page Hotel/Motel Features Displaying and Changing Room Information About Suite ServicesTo display, enter, or change room information Searching for Rooms Press Guest ServiceTo search for rooms Setting and Clearing Wake-up Calls Changing Room Occupancy and Condition StatusChecking-In/Checking-Out To check in or check out a guestSetting Call Restrictions To set or remove call restrictions for a roomBlocking Room-to-Room Calls Monitoring Guest RoomsTo control whether Call Blocking affects a room To turn Call Blocking on or off for the entire systemClearing the Message Register Printing ReportsTo display or clear a room’s message register To print a reportPage Reference Page Reference Alarms GreetingsRerouted Calls Call ForwardingSystem Rerouting Transferred CallsClass of Service Class of RestrictionCode Glossary Account CodeRecall Hunt Groups Paging ZonesSystem Speed Call List System Messages Call Forward No AnswerCOR Headset or handset required for attendant operation Must Cancel before dialing Seized Unable to Setup or Add to Conference Telephone Directory Trunk NumbersIndex Index Index
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5550 specifications

The Mitel 5550 is a sophisticated and feature-rich application that serves as an essential component of modern communication systems. Designed for businesses seeking an efficient and user-friendly interface for managing calls, the Mitel 5550 enhances the overall communication experience by integrating advanced telephony features with a robust software platform.

One of the key features of the Mitel 5550 is its intuitive user interface, which allows operators and users to manage their calls effortlessly. The application provides easy access to various functions such as call handling, call transfer, and voicemail management. The graphical display simplifies the navigation process, enabling users to quickly find the information they need and respond to incoming calls effectively.

The Mitel 5550 leverages the latest VoIP technology to provide high-quality audio and video communications. This technology enables seamless integration with other communication systems, allowing businesses to operate more efficiently. Additionally, the application supports various communication protocols, ensuring compatibility with a wide range of devices and systems. This versatility is crucial for organizations that require flexibility in their communication infrastructure.

Another notable characteristic of the Mitel 5550 is its advanced call management capabilities. Users can monitor multiple lines and extensions in real time, gaining insights into call patterns and volume. This information is invaluable for optimizing workforce productivity and ensuring that customer calls are handled promptly. The application also includes features such as call recording, which provides organizations with the ability to review calls for training and quality assurance purposes.

Moreover, the Mitel 5550 supports collaboration tools that facilitate teamwork and enhance overall productivity. Users can engage in conference calls, share documents, and access shared calendars, all within a unified platform. This integration of collaboration features fosters a more connected work environment, enabling employees to work together efficiently, regardless of their physical location.

In summary, the Mitel 5550 stands out as a powerful communication solution, combining user-friendly design with advanced technology. Its capability to manage calls effectively and its integration of collaboration tools make it an ideal choice for businesses looking to enhance their communication infrastructure. With the Mitel 5550, organizations can achieve a higher level of operational efficiency and improve customer service, ultimately driving growth and success in a competitive marketplace.
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