Mitel 5550 manual Transferring a call to an outside number, Questions about Transferring Calls

Page 27

Transferring a call to an outside number

You can request a meter pulse count for the call from the telephone company operator. Upon completion of the call, the console will ring. When you answer, the meter pulse count will display on the console screen. Ask your communications department for further information about this feature.

Questions about Transferring Calls

What do I do if the destination to which I am transferring a call is not answering?

•Press [Source] to reconnect the Source call and retain the Destination information. This gives you more options to handle the call because softkeys, such as [Redial Dest], remain on screen.

Or

•Dial a different number if you think you can locate the requested party elsewhere.

Or

•Press Cancel to reconnect to the Source call but clear the Destination information.

Do I need to press Release when answering several calls in a row?

No. If you use the Answer key to answer calls, pressing the key will transfer the current call to the dialed destination and connect you to the next call waiting. This only works if you have calls in both the Source and Destination areas.

What should I do if a caller wants to speak to one person, and then another?

If an outside party wants to speak with several people in a row, use the Serial Call feature (see page 40). When the outside party completes the first call, you receive a Recall and can then dial the next person’s number.

Can I transfer a call to another console?

Yes, by dialing the extension number of the other console. You can transfer calls to other consoles but you cannot put another attendant on hold.

Call Handling Basics ♦ 19

Image 27

Contents User Guide Mitel Networks / 5550 IP Console Symbols Page Contents Hotel/Motel Features Index Page Getting Started Page Getting Started Conventions used in this guide Before you begin using the consoleIntroduction Console ComponentsConsole Screen Console Keypad Firmkeys Volume Mute Keys Call- processing KeysSoftkeys F1 F12 Accessing tools for system programming and maintenance Starting and Closing the Mitel Networks 5550 IP ConsoleQuestions about Starting and Closing IP Console Adjusting the Console Console RingerConsole Keypad and Handset Cradle Console Time Handset/HeadsetUnplugging the Handset or Headset Console LanguageCall Handling Basics Page Call Handling Basics Selectively answering calls Answering CallsAnswering calls on a first-come, first-served basis About the Call Answering SoftkeysQuestions about Answering Calls Dialing Telephone Numbers Leaving a Callback Placing an outside call for an extension What do I do if I make a mistake while dialing? Can I access a specific trunk?Other ways of dialing Questions about Dialing Telephone NumbersTo transfer a call Extending Transferring CallsIntroducing the caller before completing the transfer Transferring a call to a voicemail boxTransferring a call to an outside number Questions about Transferring CallsCan I transfer a call to another console? Holding and Retrieving Calls Hold RecallQuestions about Hold and Retrieve Placing a Conference on Hold Conference CallsTo retrieve the last call transferred from the console Recovering the Last Released CallAnswering Recalls To answer a RecallAdvanced Features Page Advanced Features Page To post information on the Bulletin Board Account CodesBulletin Board To enter an Account CodeCall Answering Priority To specify which calls are answered firstClick Answer Priority Call Park Questions about Call ParkTo park a call for retrieval by an extension user Call Waiting Threshold Cancel Call ForwardingClear All Features Questions about Clear All FeaturesTo connect a caller to a modem To set up a local Associated Data LinecallTo set up an Associated Data Line Call to a remote facility Data CallsWhat services are affected by Day or Night Service? Day and Night ServiceQuestions about Day and Night Service To change the service modeDo Not Disturb Extensions To set up Do Not Disturb on behalf of an extension userTo cancel Do Not Disturb on behalf of an extension user To cancel Do Not Disturb for all extensionsTo close the Emergency Call Log Emergency CallsTo read an Emergency Call To delete an Emergency CallFeature Access Codes Firmkey ProgrammingQuestions about Emergency Calls Questions About Message Waiting To cancel a Message Waiting indicationWhen should I cancel Message Waiting notifications? Message WaitingOperator Absent/Present Status OverrideQuestions about Operator Absent/Present Status If you have more than one paging zone Press Cancel or ReleasePaging To make aPress Phone Book To access your system directoryPhone Book Questions about Phone BookSerial Call Scratch PadTrunk Group Status Display To display traffic information by trunk group numberAfter displaying traffic information you can To generate tones Tone SignalingTo turn off tone signaling System Speed CallHotel/Motel Features Page Hotel/Motel Features About Suite Services Displaying and Changing Room InformationTo display, enter, or change room information Press Guest Service Searching for RoomsTo search for rooms To check in or check out a guest Setting and Clearing Wake-up CallsChanging Room Occupancy and Condition Status Checking-In/Checking-OutTo set or remove call restrictions for a room Setting Call RestrictionsTo turn Call Blocking on or off for the entire system Blocking Room-to-Room CallsMonitoring Guest Rooms To control whether Call Blocking affects a roomTo print a report Clearing the Message RegisterPrinting Reports To display or clear a room’s message registerPage Reference Page Reference Greetings AlarmsTransferred Calls Rerouted CallsCall Forwarding System ReroutingClass of Restriction Class of ServiceCode Account Code GlossaryRecall Paging Zones Hunt GroupsSystem Speed Call List Call Forward No Answer System MessagesCOR Headset or handset required for attendant operation Must Cancel before dialing Seized Unable to Setup or Add to Conference Trunk Numbers Telephone DirectoryIndex Index Index

Related manuals

Manual 2 pages 14.05 Kb

Manual 2 pages 60.29 Kb