Mitel 5550 manual Displaying and Changing Room Information, About Suite Services

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Displaying and Changing Room Information

Room information includes guest name, room occupancy and condition status (Vacant, Clean, Out of Service, etc.), outgoing call charges and restrictions, and the status of message waiting, wake-up call, and other guest services.

To display, enter, or change room information

You can display, change, or enter new room information while the console is idle, or when you are on a call to the room.

1.Press Guest Service, or if you are already on a call to the room, press the [Guest Service] softkey.

2.Enter the room extension using the computer keyboard (not necessary if you are already on a call to the room). The display shows, for example:

In this example, John Smith from Mitel Corp is checked into room 1026, allowed to make long distance calls, has a

message waiting and a wake-up call for 7:30 AM. The room is occupied and clean and is unaffected by Call Blocking.

NOTE: The information displayed is different depending on whether the console is connected to a room or a suite — see, About Suite Services below for details.

3.Make the required changes (if any), and then press [Save] to save them.

About Suite Services

Suite Services provides optional Shared Telephone Service (STS) to all phones in interconnected hotel/motel rooms or suites. When STS is operating for a particular suite, calls to the suite ring all phones. Wake-up calls, Message Waiting, Do Not Disturb and Call Blocking also apply the same to all phones. When operating without STS, each phone acts independently allowing, for example, guests in a two-bedroom suite to set separate wake-up calls.

How can you tell whether the console is connected to a room or a suite and whether STS is operating?

When connected to a suite with STS operating, the Telephone section of the Guest Services screen will show the number and name of the calling or answering extension as follows:

The upper part of the Guest Services screen will show the primary suite number—that is, the number used to call the suite and for check-in and check-out.

If STS is not operating, the Number box in the Telephone section is activated, allowing you to select a phone and set up a wake-up call for it.

46 ♦ Hotel/Motel Features

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Contents User Guide Mitel Networks / 5550 IP Console Symbols Page Contents Hotel/Motel Features Index Page Getting Started Page Getting Started Console Components Before you begin using the consoleIntroduction Conventions used in this guideConsole Screen Firmkeys Volume Mute Keys Call- processing Keys Console KeypadSoftkeys F1 F12 Accessing tools for system programming and maintenance Starting and Closing the Mitel Networks 5550 IP ConsoleQuestions about Starting and Closing IP Console Adjusting the Console Console RingerConsole Keypad and Handset Cradle Console Language Handset/HeadsetUnplugging the Handset or Headset Console TimeCall Handling Basics Page Call Handling Basics About the Call Answering Softkeys Answering CallsAnswering calls on a first-come, first-served basis Selectively answering callsQuestions about Answering Calls Dialing Telephone Numbers Leaving a CallbackPlacing an outside call for an extension Questions about Dialing Telephone Numbers Can I access a specific trunk?Other ways of dialing What do I do if I make a mistake while dialing?Transferring a call to a voicemail box Extending Transferring CallsIntroducing the caller before completing the transfer To transfer a callTransferring a call to an outside number Questions about Transferring CallsCan I transfer a call to another console? Holding and Retrieving Calls Hold RecallQuestions about Hold and Retrieve Conference Calls Placing a Conference on HoldTo answer a Recall Recovering the Last Released CallAnswering Recalls To retrieve the last call transferred from the consoleAdvanced Features Page Advanced Features Page To enter an Account Code Account CodesBulletin Board To post information on the Bulletin BoardCall Answering Priority To specify which calls are answered firstClick Answer Priority Call Park Questions about Call ParkTo park a call for retrieval by an extension user Questions about Clear All Features Cancel Call ForwardingClear All Features Call Waiting ThresholdData Calls To set up a local Associated Data LinecallTo set up an Associated Data Line Call to a remote facility To connect a caller to a modemTo change the service mode Day and Night ServiceQuestions about Day and Night Service What services are affected by Day or Night Service?To cancel Do Not Disturb for all extensions To set up Do Not Disturb on behalf of an extension userTo cancel Do Not Disturb on behalf of an extension user Do Not Disturb ExtensionsTo delete an Emergency Call Emergency CallsTo read an Emergency Call To close the Emergency Call LogFeature Access Codes Firmkey ProgrammingQuestions about Emergency Calls Message Waiting To cancel a Message Waiting indicationWhen should I cancel Message Waiting notifications? Questions About Message WaitingOperator Absent/Present Status OverrideQuestions about Operator Absent/Present Status To make a Press Cancel or ReleasePaging If you have more than one paging zoneQuestions about Phone Book To access your system directoryPhone Book Press Phone BookScratch Pad Serial CallTrunk Group Status Display To display traffic information by trunk group numberAfter displaying traffic information you can System Speed Call Tone SignalingTo turn off tone signaling To generate tones Hotel/Motel Features Page Hotel/Motel Features About Suite Services Displaying and Changing Room InformationTo display, enter, or change room information Press Guest Service Searching for RoomsTo search for rooms Checking-In/Checking-Out Setting and Clearing Wake-up CallsChanging Room Occupancy and Condition Status To check in or check out a guestSetting Call Restrictions To set or remove call restrictions for a roomTo control whether Call Blocking affects a room Blocking Room-to-Room CallsMonitoring Guest Rooms To turn Call Blocking on or off for the entire systemTo display or clear a room’s message register Clearing the Message RegisterPrinting Reports To print a reportPage Reference Page Reference Alarms GreetingsSystem Rerouting Rerouted CallsCall Forwarding Transferred CallsClass of Service Class of RestrictionCode Glossary Account CodeRecall Hunt Groups Paging ZonesSystem Speed Call List System Messages Call Forward No AnswerCOR Headset or handset required for attendant operation Must Cancel before dialing Seized Unable to Setup or Add to Conference Telephone Directory Trunk NumbersIndex Index Index

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