Mitel 5550 manual Changing Room Occupancy and Condition Status, Checking-In/Checking-Out

4.To view information for a room in the list, click to select it and then press [Select]. Use the arrow keys or the Page Up and Page Down keys to scroll through the rooms.

If a printer is attached to the console, you can print the occupancy and condition status for all rooms in the hotel or motel. For more information, see Printing Reports on page 51.

Changing Room Occupancy and Condition Status

The room occupancy and condition states are as follows:

Checking-In/Checking-Out

Checking in a guest changes the status of a room to Occupied; checking out changes the room to Vacant. Both check-in and check-out clear the guest name, affiliation and wake-up time (if set). The Call Block and Call Restriction settings for the room are also reset to values specified by system programming.

To check in or check out a guest

1.	Press Guest Service, or if you are already on a call to the
	room, press the [Guest Service] softkey.
2.	Enter the room extension using the computer keyboard (not
	necessary if you are already on a call to the room).

Occupancy

Vacant

Occupied

Reserved

Condition

Clean

Not Clean

Maid Present (see note)

To Be Inspected

Out of Service

3.	Press [Check-In] or [Check-Out].
4.	Press [Save] to save the changes.
	To cancel changes you made and return to the previous
	screen, press [Previous].

Setting and Clearing Wake-up Calls

Note: The Maid status can also be changed from the room by dialing a code.

To change a room’s occupancy and condition status

1.Press Guest Service, or if you are already on a call to the room, press the [Guest Service] softkey.

2.Enter the room extension using the computer keyboard (not necessary if you are already on a call to the room).

3.Press [Search].

4.Select the desired states from the Occupancy and Condition lists.

5.Press [Save] to save the changes.

Note: Depending on system programming, all ‘occupied and clean’ rooms may automatically change to ‘occupied and not clean’ at a specified time each day.

Both you and the guest can set, change, and cancel wake-up calls for a guestroom. The system does not distinguish whether a wake-up call is set, changed, or canceled from the console or guestroom telephone. So, for example, a guest can cancel a wake- up call that you set and vice-versa.

Wake-up calls can be set to occur up to three times a day with or without daily repetition. For each wake-up, you can specify whether the call is made by the system (an Automatic wake-up) or the attendant or other hotel employee (a Personal wake-up).

48 ♦ Hotel/Motel Features