Q&A Troubleshooting
Try checking these items (→74 - 79) first.
If the problem persists, performing [Reset] in the [Setup] menu may resolve the issue. (Note that except for some items such as [Clock Set], all settings are returned to their values from the time of purchase.)
Battery, power
Camera does not work even if power is turned on.
●Battery is not inserted correctly (→11), or needs recharging.
The power cuts off during use.
●Battery needs recharging.
●Camera is set to [Auto Power Off]. (→28)
→Turn on the power again.
Recording
Cannot record pictures.
●The camera is in Playback Mode.
→Press the Playback button to switch to Recording Mode.
Recorded pictures look white. ●Lens is dirty (fingerprints, etc.).
→Clean lens surface with a soft, dry cloth. ●Lens is foggy (→4).
Recorded pictures are too bright/too dark. ●Adjust the exposure (→38).
Focus not aligned correctly.
●Not set to mode appropriate for distance to subject. (Focus range varies according to Recording Mode.)
●Subject outside of focus range.
●Caused by jitter or subject movement (→52).
Recorded pictures are blurred. Optical Image Stabilizer ineffective.
●Shutter speed is slower in dark locations and Optical Image Stabilizer is less effective.
→Hold camera firmly with both hands, keeping arms close to body.
→Set [Digital Zoom] to [OFF] and [Sensitivity] to [ 
]. (→47, 50)
Recording (Continued)
Recorded pictures appear coarse, or there is interference. ●ISO Sensitivity is high, or shutter speed is low.
(Default [Sensitivity] setting is [ | ] – interference may appear with indoor pictures.) |
→Lower [Sensitivity] (→47).
→Set [Color Mode] to [NATURAL] (→51).
→Take pictures in brighter locations.
●Camera is set to [High Sens.].
(Picture becomes slightly coarser in response to high sensitivity.)
Brightness or colouring of recorded picture different from real life.
●Taking pictures under fluorescent lighting may require a faster shutter speed and result in slightly changed brightness or colouring, but this is not a fault.
Red banding may appear on the LCD monitor or part or the entire screen may have a reddish tint, when recording or pressing the shutter button halfway.
●This is a characteristic of CCD and may appear if subject contains brighter areas. Some blurring may occur around these areas, but this is not a fault. This will be recorded in motion pictures, but not in still pictures.
●We recommend keeping the screen away from strong light sources such as sunlight when taking pictures.
Motion picture recording stops midway.
●With some cards, access display may appear briefly after recording, and recording may end midway.
●When recording motion picture, use a card rated with an SD speed class∗ of “Class 6” or higher.
∗SD speed class refers to a specification for sustained write speeds.
●If recording stops even when using a card with speed of “Class 6” or faster, the data writing speed is low. We recommend backing up the data on the memory card and reformatting it. (→30)
The beep volume is low. ●The speaker is blocked.
LCD monitor
Monitor sometimes shuts off even though power is on.
●After recording, monitor shuts off until next picture can be recorded. (Approx. 6 seconds (max.) when recording to the
Brightness is unstable.
●Aperture value is set while shutter button is pressed halfway. (Does not affect recorded picture.)
74 VQT3E65 | VQT3E65 75 |