Axis Communications Q1602 Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS Q1602 Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the products web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

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Contents Axis Q1602 Network Camera Intellectual Property Rights About this documentLiability Equipment ModificationsTable of Contents Axis Q1602 Network CameraHardware Overview Hardware OverviewConnectors Status LED when using Focus Assistant LED IndicatorsColor Indication Replacing the lens Access from a Browser Accessing the ProductAccessing the Product Start a browser Internet Explorer, Firefox, SafariNetwork TCP/IP Advanced Access from the InternetSet the Root Password Click Create self-signed certificateAxis Media Control viewer toolbar Live ViewControls on the Live View AMC Audio ControlsHalf-duplex mode Speaker button Click to turn the speakers on or offMedia Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingSetting Up the Product Setting Up the ProductBasic Setup Video Stream Video and AudioVideo and Audio ImageStream Profiles Click Save to apply the new settings264 Camera Settings OverlayOverlay Image Date/Time Formats in the online help To enable overlaysPrivacy Mask Go to Video & Audio Video Stream and select the Image tabAudio Modes Audio SettingsFocus Audio InputAudio Output Audio ClipsG711 G726 Axis Q1602 Network Camera Live View Config Default Viewer for BrowsersLive View Config User Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsFor more information about I/O ports, see I/O Ports, on Camera Tampering DetectorsDetectors Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersLow level 0% Default valuesAudio Detection Recommended valuesApplications ApplicationsEvents EventsGo to Events Action Rules and click Add Setting Up an Action RuleRecipients Recipient Use with actionGo to Events Recipients and click Add SchedulesRecurrences Go to Events Schedules and click AddRecording List RecordingsRecordings Continuous RecordingAxis Q1602 Network Camera Security System OptionsSystem Options UsersIeee Date & TimeAudio Support IPv4 Address Configuration Basic TCP/IP SettingsNetwork IPv6 Address ConfigurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourPorts Ports & DevicesNetwork Share Go to System Options Storage Click Network SharePort Status MaintenanceSupport Support OverviewLogs & Reports AdvancedSystem Overview ScriptingReset to Factory Default Settings Plain ConfigEmergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallySetup Video & Audio Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general No images displayed on webPrivacy mask is not displayed Problems uploading filesOverlay image is not displayed Browser freezesSettings Storage and disk management problemsTechnical Specifications Technical SpecificationsInput/output Alarm actionsFunction/group Audio Audio streaming Audio inputPerformance Considerations Axis Q1602 Network Camera M4.2
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