Axis Communications Q1602 Overlay image is not displayed, Privacy mask is not displayed, No audio

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AXIS Q1602 Network Camera

Troubleshooting

Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering
	the frame rate or the upload period.
Slow image update	Conﬁguring pre-buffers, motion detection, high-resolution images or high frame rates will affect
	the performance of the Axis product.
Poor performance	Poor performance may be caused by heavy network trafﬁc, multiple users accessing the product,
	low performance clients, use of features such as motion detection, event handling or uploaded
	applications.
Poor quality snapshot images

Screen incorrectly	Conﬁgure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
conﬁgured on your computer	colors will produce dithering artifacts in the image.

Overlay image is not displayed

Incorrect size or location of overlay image

The overlay image may have been positioned incorrectly or may be too large. See Overlay Image Settings in the online help for more information.

Privacy mask is not displayed

Incorrect size or location of	The privacy mask may have been positioned incorrectly or may be too large.
privacy mask
Browser freezes

Firefox can sometimes	Lower the image resolution
freeze on a slow computer
Problems uploading ﬁles

Limited space	There is only limited space available for the upload of your own ﬁles. Delete existing ﬁles to free
	up space.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.

No audio or very poor audio quality

Check that Enable audio support is selected under Setup > System Options > Security > Audio Support.

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.

Poor audio quality

CPU overloaded	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video	Options > Date & Time.

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Contents Axis Q1602 Network Camera Liability About this documentIntellectual Property Rights Equipment ModiﬁcationsAxis Q1602 Network Camera Table of ContentsHardware Overview Hardware OverviewConnectors Status LED when using Focus Assistant LED IndicatorsColor Indication Replacing the lens Accessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariSet the Root Password Access from the InternetNetwork TCP/IP Advanced Click Create self-signed certiﬁcateControls on the Live View Live ViewAxis Media Control viewer toolbar AMC Audio ControlsSpeaker button Click to turn the speakers on or off Half-duplex modeMedia Streams How to Stream H.264Media Streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsSetting Up the Product Setting Up the ProductBasic Setup Video and Audio Video and AudioVideo Stream ImageStream Proﬁles Click Save to apply the new settings264 Overlay Camera SettingsPrivacy Mask Date/Time Formats in the online help To enable overlaysOverlay Image Go to Video & Audio Video Stream and select the Image tabFocus Audio SettingsAudio Modes Audio InputAudio Output Audio ClipsG711 G726 Axis Q1602 Network Camera Live View Conﬁg Default Viewer for BrowsersLive View Conﬁg Go to Setup Live View Conﬁg Viewer SettingsUser Deﬁned Links Output ButtonsFor more information about I/O ports, see I/O Ports, on Detectors DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsAudio Detection Default valuesLow level 0% Recommended valuesApplications ApplicationsEvents EventsRecipients Setting Up an Action RuleGo to Events Action Rules and click Add Recipient Use with actionRecurrences SchedulesGo to Events Recipients and click Add Go to Events Schedules and click AddRecordings RecordingsRecording List Continuous RecordingAxis Q1602 Network Camera System Options System OptionsSecurity UsersIeee Date & TimeAudio Support Network Basic TCP/IP SettingsIPv4 Address Conﬁguration IPv6 Address ConﬁgurationAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourNetwork Share Ports & DevicesPorts Go to System Options Storage Click Network ShareSupport MaintenancePort Status Support OverviewSystem Overview AdvancedLogs & Reports ScriptingPlain Conﬁg Reset to Factory Default SettingsTroubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externallyVideo and image problems, general Status and Network indicator LEDs are ﬂashing red rapidlySetup Video & Audio Camera Settings No images displayed on webOverlay image is not displayed Problems uploading ﬁlesPrivacy mask is not displayed Browser freezesStorage and disk management problems SettingsTechnical Speciﬁcations Technical SpeciﬁcationsFunction/group Audio Audio streaming Alarm actionsInput/output Audio inputPerformance Considerations Axis Q1602 Network Camera M4.2

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