Axis Communications P3364-LV Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS P3364–LV Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

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Contents Axis P3364-LV Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis P3364-LV Network Camera Table of ContentsConnectors Performance Considerations Symptoms, Possible Causes and Remedial ActionsHardware Overview Hardware OverviewHardware Overview Connectors and Buttons Color Indication Hardware Overview LED IndicatorsAccessing the Product Accessing the ProductAccess from a Browser Start a browser Internet Explorer, Firefox, SafariClick Create self-signed certificate Accessing the Product Access from the InternetSet the Root Password Click OK. The password has now been configured Set Power Line FrequencyLive View Controls on the Live ViewAMC Audio Controls Axis Media Control viewer toolbarPTZ Controls Half-duplex modeMedia Streams How to Stream H.264Media Streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsBasic Setup Setting Up the ProductSetting Up the Product Video and Audio Video and AudioVideo Stream ImageClick Save to apply the new settings Resolution. Select the default resolutionStream Profiles 264Exposure Settings Camera SettingsImage Appearance White BalanceShutter & Gain Iris adjustmentSet Shutter to Low light priority slider toward low noiseDate/Time Formats in the online help To enable overlays To configure the view areaView Area OverlayOverlay Image Privacy MaskGo to Video & Audio Video Stream and select the Image tab Go to Video & Audio Overlay ImageVideo and Audio Focus & Zoom Audio SettingsAudio Modes Go to Video & Audio Focus & ZoomAudio Output Audio ClipsAudio Input Axis P3364-LV Network Camera Default Viewer for Browsers Live View ConfigLive View Config Go to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsAxis P3364-LV Network Camera Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomGo to PTZ Guard Tour and click Add AdvancedControls Detectors DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Motion Detection Parameter Object Size History Sensitivity DescriptionAudio Detection Applications Install ApplicationApplications Application LicensesAxis P3364-LV Network Camera Events EventsGo to Events Action Rules and click Add Setting Up an Action RulePTZ Control Recurrences RecipientsSchedules Go to Events Recurrences and click Add To set up a recurrenceRecordings RecordingsRecording List Continuous RecordingSystem Options System OptionsSecurity UsersIeee Date & TimeAudio Support Go to System Options Security IeeeNetwork Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsDNS Configuration NTP ConfigurationNAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourNetwork Share Ports & DevicesPorts Go to System Options Storage and click SD CardSupport MaintenancePort Status Support OverviewLogs & Reports Plain ConfigScripting File UploadSystem Options Reset to Factory Default Settings Troubleshooting TroubleshootingFirmware To upgrade the product’s firmware Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Troubleshooting Emergency Recovery ProcedureProblems setting the IP address Product cannot be accessed from a browserBasic Product is accessible locally but not externallyProblems with streaming H.264 Video and image problems, general Status and Network indicator LEDs are flashing red rapidlySetup Video & Audio Camera Settings SettingsTechnical Specifications Technical SpecificationsAlarm actions Function/group Specifications Network SecurityInstallation Maintenance General CasingConnectors Audio Input Audio Output Performance ConsiderationsAxis P3364-LV Network Camera M2.5