Axis Communications P3364-LV user manual Product is accessible locally but not externally, Basic

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AXIS P3364–LV Network Camera

Troubleshooting

The IP address has been	IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has
changed by DHCP	been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the
	network. Identify the product using its model or serial number, or by the DNS name (if the name
	has been configured).
	If required, a static IP address can be assigned manually. For instructions, see the Installation and
	Management Software CD or the document Assign an IP Address and Access the Video Stream on
	Axis Support web at www.axis.com/techsup.
Certificate error when using	For authentication to work properly, the date and time settings in the Axis product should be
IEEE 802.1X	synchronized with an NTP server. See Date & Time, on page 43.
The product is accessible locally but not externally

Router configuration	To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
	feature which will attempt to automatically configure the router to allow access to the Axis
	product, see NAT traversal (port mapping) for IPv4, on page 46. The router must support UPnPTM.
Firewall protection	Check the Internet firewall with your network administrator.
Default routers required	Check if you need to configure the router settings from System Options > Network > TCP/IP >
	Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC), on page 14.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.

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Contents Axis P3364-LV Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis P3364-LV Network Camera Table of ContentsConnectors Performance Considerations Symptoms, Possible Causes and Remedial ActionsHardware Overview Hardware OverviewHardware Overview Connectors and Buttons Color Indication Hardware Overview LED IndicatorsStart a browser Internet Explorer, Firefox, Safari Accessing the ProductAccessing the Product Access from a BrowserSet the Root Password Accessing the Product Access from the InternetClick Create self-signed certificate Controls on the Live View Set Power Line FrequencyClick OK. The password has now been configured Live ViewAMC Audio Controls Axis Media Control viewer toolbarPTZ Controls Half-duplex modeAxis Media Control AMC How to Stream H.264Media Streams Media StreamsQuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Accessing Audio StreamsSetting Up the Product Setting Up the ProductBasic Setup Image Video and AudioVideo and Audio Video Stream264 Resolution. Select the default resolutionClick Save to apply the new settings Stream ProfilesWhite Balance Camera SettingsExposure Settings Image AppearanceLow light priority slider toward low noise Iris adjustmentShutter & Gain Set Shutter toOverlay To configure the view areaDate/Time Formats in the online help To enable overlays View AreaGo to Video & Audio Overlay Image Privacy MaskOverlay Image Go to Video & Audio Video Stream and select the Image tabGo to Video & Audio Focus & Zoom Audio SettingsVideo and Audio Focus & Zoom Audio ModesAudio Input Audio ClipsAudio Output Axis P3364-LV Network Camera Live View Config Live View ConfigDefault Viewer for Browsers Output Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksAxis P3364-LV Network Camera PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomControls AdvancedGo to PTZ Guard Tour and click Add Motion Detection DetectorsDetectors Camera TamperingParameter Object Size History Sensitivity Description Set Up Motion Detection WindowsMotion Detection Parameters Go to Detectors Motion DetectionAudio Detection Application Licenses Install ApplicationApplications ApplicationsAxis P3364-LV Network Camera Events EventsPTZ Control Setting Up an Action RuleGo to Events Action Rules and click Add Schedules RecipientsRecurrences Go to Events Recurrences and click Add To set up a recurrenceContinuous Recording RecordingsRecordings Recording ListUsers System OptionsSystem Options SecurityGo to System Options Security Ieee Date & TimeIeee Audio SupportNetwork Basic TCP/IP SettingsNTP Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationNAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceBonjour StorageUPnPTM RTP/H.264Go to System Options Storage and click SD Card Ports & DevicesNetwork Share PortsSupport Overview MaintenanceSupport Port StatusFile Upload Plain ConfigLogs & Reports ScriptingSystem Options Reset to Factory Default Settings Checking the Firmware TroubleshootingTroubleshooting Firmware To upgrade the product’s firmwareProduct cannot be accessed from a browser Troubleshooting Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProblems with streaming H.264 Product is accessible locally but not externallyBasic Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsTechnical Specifications Technical SpecificationsMaintenance General Casing Function/group Specifications Network SecurityAlarm actions InstallationConnectors Audio Input Audio Output Performance ConsiderationsAxis P3364-LV Network Camera M2.5