Axis Communications P3364-LV user manual Troubleshooting Emergency Recovery Procedure

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AXIS P3364–LV Network Camera

Troubleshooting

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see .

The product is located on a

If the IP address intended for the product and the IP address of the computer used to access the

different subnet

product are located on different subnets, you will not be able to set the IP address. Contact your

 

network administrator to obtain an IP address.

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings, on page 52.

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Contents Axis P3364-LV Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis P3364-LV Network CameraSymptoms, Possible Causes and Remedial Actions Connectors Performance ConsiderationsHardware Overview Hardware OverviewHardware Overview Connectors and Buttons Hardware Overview LED Indicators Color IndicationAccess from a Browser Accessing the ProductAccessing the Product Start a browser Internet Explorer, Firefox, SafariAccessing the Product Access from the Internet Set the Root PasswordClick Create self-signed certificate Live View Set Power Line FrequencyClick OK. The password has now been configured Controls on the Live ViewAxis Media Control viewer toolbar AMC Audio ControlsHalf-duplex mode PTZ ControlsMedia Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccessing Audio Streams Java applet supports simplex audio with G.711 encodingSetting Up the Product Setting Up the ProductBasic Setup Video Stream Video and AudioVideo and Audio ImageStream Profiles Resolution. Select the default resolutionClick Save to apply the new settings 264Image Appearance Camera SettingsExposure Settings White BalanceSet Shutter to Iris adjustmentShutter & Gain Low light priority slider toward low noiseView Area To configure the view areaDate/Time Formats in the online help To enable overlays OverlayGo to Video & Audio Video Stream and select the Image tab Privacy MaskOverlay Image Go to Video & Audio Overlay ImageAudio Modes Audio SettingsVideo and Audio Focus & Zoom Go to Video & Audio Focus & ZoomAudio Clips Audio InputAudio Output Axis P3364-LV Network Camera Live View Config Live View ConfigDefault Viewer for Browsers User Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsAxis P3364-LV Network Camera PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomAdvanced ControlsGo to PTZ Guard Tour and click Add Camera Tampering DetectorsDetectors Motion DetectionGo to Detectors Motion Detection Set Up Motion Detection WindowsMotion Detection Parameters Parameter Object Size History Sensitivity DescriptionAudio Detection Applications Install ApplicationApplications Application LicensesAxis P3364-LV Network Camera Events EventsSetting Up an Action Rule PTZ ControlGo to Events Action Rules and click Add Recipients SchedulesRecurrences To set up a recurrence Go to Events Recurrences and click AddRecording List RecordingsRecordings Continuous RecordingSecurity System OptionsSystem Options UsersAudio Support Date & TimeIeee Go to System Options Security IeeeBasic TCP/IP Settings NetworkDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourPorts Ports & DevicesNetwork Share Go to System Options Storage and click SD CardPort Status MaintenanceSupport Support OverviewScripting Plain ConfigLogs & Reports File UploadSystem Options Reset to Factory Default Settings Firmware To upgrade the product’s firmware TroubleshootingTroubleshooting Checking the FirmwareProblems setting the IP address Troubleshooting Emergency Recovery ProcedureSymptoms, Possible Causes and Remedial Actions Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Basic Setup Video & Audio Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general SettingsTechnical Specifications Technical SpecificationsInstallation Function/group Specifications Network SecurityAlarm actions Maintenance General CasingConnectors Performance Considerations Audio Input Audio OutputAxis P3364-LV Network Camera M2.5
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