Axis Communications P1428-E user manual Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS P1428–E Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis P1428-E Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis P1428-E Network Camera Table of ContentsConnectors Performance Considerations Hardware Overview Connectors and ButtonsNetwork Connector ConnectorColor Indication LED IndicatorsSD Card Slot Control ButtonSet the Root Password Access the ProductAccess from a Browser Access from the InternetClick Use Https Set Power Line FrequencyLive View Controls on the Live ViewManual Trigger Go to Setup EventsAxis Media Control viewer toolbar PTZ ControlsAxis P1428-E Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis P1428-E Network Camera Basic Setup Set Up the ProductImage VideoVideo Stream Pixel Counter264 Stream ProfilesWhite Balance Camera SettingsExposure Settings Image AppearanceDay/Night Iris adjustmentSelect an Aspect ratio and a Video stream resolution View AreaGo to Video Overlay Image OverlayOverlay Image Go to Video Video Stream and select the Image tabGo to Events Action Rules Use Overlay Text in an Action RuleGo to Video Focus & Zoom When satisfied, click Enable iris to enable the irisPrivacy Mask Focus & ZoomBrowser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsFor more information about I/O ports, see I/O Ports on Go to Setup Live View ConfigUser Defined Links Output ButtonsAdvanced Preset PositionsPTZ Pan Tilt Zoom Guard TourControl Queue Go to Detectors Camera Tampering DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsAxis P1428-E Network Camera Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis P1428-E Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents Convert Event Types to Action RulesTriggers Add Recipients ActionsRecipient Types Set Up Email Recipients Create SchedulesGo to Events Schedules and click Add Go to Events Recurrences and click Add Set Up RecurrencesGo to Recordings List RecordingsRecording List Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Network Basic TCP/IP SettingsGo to Setup System Options Security Certificates Date & TimeARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Assign IP Address Using ARP/PingDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264To add a network share StorageSD Card Network ShareMaintenance Ports & DevicesSupport File Upload System OverviewLogs & Reports ScriptingPlain Config Reset to Factory Default SettingsCheck the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserKey frames Problems with streaming H.264Video and image problems, general Video Camera SettingsReformat the SD card and then click Mount Storage and disk management problemsStorage disruption Re-mount the storage deviceTechnical Specifications Dimensions Function/group Specifications Event actionsPower ConnectorsFunction Pin Specifications ConnectorsPerformance Considerations M2.3
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