Axis Communications P1428-E Problems with streaming H.264, Key frames, Video Camera Settings

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AXIS P1428–E Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 12.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 58.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 55.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis P1428-E Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis P1428-E Network Camera Table of ContentsConnectors Performance Considerations Network Connector Connectors and ButtonsConnector Hardware OverviewSD Card Slot LED IndicatorsControl Button Color IndicationAccess from a Browser Access the ProductAccess from the Internet Set the Root PasswordLive View Set Power Line FrequencyControls on the Live View Click Use HttpsAxis Media Control viewer toolbar Go to Setup EventsPTZ Controls Manual TriggerAxis P1428-E Network Camera Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis P1428-E Network Camera Basic Setup Set Up the ProductVideo Stream VideoPixel Counter Image264 Stream ProfilesExposure Settings Camera SettingsImage Appearance White BalanceSelect an Aspect ratio and a Video stream resolution Iris adjustmentView Area Day/NightOverlay Image OverlayGo to Video Video Stream and select the Image tab Go to Video Overlay ImageGo to Events Action Rules Use Overlay Text in an Action RulePrivacy Mask When satisfied, click Enable iris to enable the irisFocus & Zoom Go to Video Focus & ZoomDefault Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionUser Defined Links Go to Setup Live View ConfigOutput Buttons For more information about I/O ports, see I/O Ports onPTZ Pan Tilt Zoom Preset PositionsGuard Tour AdvancedControl Queue Camera Tampering DetectorsMotion Detection Go to Detectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsAxis P1428-E Network Camera Go to Setup Applications Install ApplicationApplications Application LicensesAxis P1428-E Network Camera Events Set Up Action RulesConvert Event Types to Action Rules Go to Events Action Rules and click AddTriggers Recipient Types Add RecipientsActions Go to Events Schedules and click Add Set Up Email RecipientsCreate Schedules Go to Events Recurrences and click Add Set Up RecurrencesRecording List RecordingsContinuous Recording Go to Recordings ListLanguages Security System OptionsUsers IP Address FilterGo to System Options Security Ieee IeeeCertificates Go to Setup System Options Security Certificates Basic TCP/IP SettingsDate & Time NetworkIPv6 Address Configuration IPv4 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 BonjourSD Card StorageNetwork Share To add a network shareSupport MaintenancePorts & Devices Logs & Reports System OverviewScripting File UploadPlain Config Reset to Factory Default SettingsUpgrade the Firmware TroubleshootingEmergency Recovery Procedure Check the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Video Camera Settings Key framesStorage disruption Storage and disk management problemsRe-mount the storage device Reformat the SD card and then click MountTechnical Specifications Power Function/group Specifications Event actionsConnectors DimensionsFunction Pin Specifications ConnectorsPerformance Considerations M2.3