Axis Communications M3007P Support Overview, System Overview, Logs & Reports, Scripting

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AXIS M3007–P

System Options

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 54.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration . The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

NOTICE

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its factory default settings, see page 53.

For more information, see www.axis.com/developer

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Contents Axis M3007-P About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis M3007-PPerformance Considerations Connectors and Buttons Network ConnectorFor technical specifications, see RJ45 Ethernet connector with Power over Ethernet PoELED Indicators SD Card SlotControl Button Status LED IndicationAccess the Product Access from a BrowserAccess from the Internet Set the Root PasswordSet Power Line Frequency Camera OrientationLive View Click Use HttpsGo to Setup Events Controls on the Live ViewAxis Media Control viewer toolbar Manual TriggerPTZ Controls Media Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis M3007-P Set Up the Product Basic SetupSet Up Video Streams VideoPixel Counter View modesPanorama OverviewDouble Panorama Image Quad ViewDirection Click Save to apply the new settings264 Stream Profiles Camera SettingsImage Appearance Exposure Settings White BalanceWide Dynamic Range Shutter & GainDate/Time Formats in the online help To enable overlays View areasOverlay Go to Video Video Stream and select the Image tabUse Overlay Text in an Action Rule Overlay ImageGo to Video Overlay Image Privacy Mask Go to Events Action RulesConfigure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionUser Defined Links PTZ Pan Tilt Zoom Preset PositionsGuard Tour Advanced ControlsTo add a guard tour Go to PTZ Guard Tour and click AddDetectors Camera TamperingMotion Detection Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersAxis M3007-P Install Application Go to Setup ApplicationsApplications Application LicensesAxis M3007-P Set Up Action Rules EventsConvert Event Types to Action Rules Go to Events Action Rules and click AddTriggers Actions Add RecipientsRecipient Types Create Schedules Set Up Email RecipientsGo to Events Schedules and click Add Set Up Recurrences Go to Events Recurrences and click AddRecordings Recording ListContinuous Recording Go to Recordings ListClick Save to save and start the recording Languages System Options SecurityUsers IP Address FilterCertificates IeeeGo to System Options Security Ieee Basic TCP/IP Settings Go to Setup System Options Security CertificatesDate & Time NetworkIPv4 Address Configuration IPv6 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTP Storage UPnPTM RTP/H.264 BonjourMount and Unmount SD Card Format SD CardMaintenance Network ShareTo add a network share Go to System Options Storage Click Network ShareSupport Support OverviewSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsFile Upload Troubleshooting Upgrade the FirmwareEmergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Video and image problems, generalVideo Camera Settings Key framesStorage and disk management problems Storage disruptionRe-mount the storage device Reformat the SD card and then click MountTechnical Specifications Function/group Specifications System Application Maintenance Built-inInstallation aids Data Streaming PowerConnectors Performance ConsiderationsM6.3
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